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Brous Blades Not Refunding!
- Thread starter ReVuEr0012
- Start date
- Joined
- Apr 18, 2005
- Messages
- 200
No need to imply that I made up that response either, pal. I don't know Jason personally, I just came off of buying 2 knives from him & got great customer service despite being a pretty high-maintenance customer. I linked him to the thread because I don't like to see anyone get dragged through the mud, especially someone I recently had good dealings with. I'm definitely not gonna fight Jason's fights for him, but at least show some respect.
- Joined
- Apr 18, 2005
- Messages
- 200
So much for respect.
Esav Benyamin
MidniteSuperMod
- Joined
- Apr 6, 2000
- Messages
- 90,915
Myker, this thread annoyed me from the title. Bitch Post, really? Inviting the trolls to join in.
Now two of you have brought it to an end. Karda has been trying to babysit you, twice warning you to stop playing silly games. But you won't listen ...
Now two of you have brought it to an end. Karda has been trying to babysit you, twice warning you to stop playing silly games. But you won't listen ...
- Joined
- Sep 2, 2013
- Messages
- 9
I'm the OP of the Brous Blades Bitch Post. I am new to the forum and may have used poor judgement in posting this, but I thought other people should know how I was treated by Jason. I thought he might learn a lesson that many other makers already know, and just make it right. I did not come on here to lie about anything, I have great relations with many knife makers and they all know I will do what I say, and say what I mean. I respect these knife makers because they stand by their work.
Here's my response to what Jason has posted through a friend:
Posted for Jason: "Him", ***(my response)
"I'll try to explain this situation from my side and hopefully it will clear some of this up. Mark emailed me a while back and asked me if I had a reloader with blue c-tek scales. I said yes, told him the price he bought it and I shipped it."
***(Mostly true except the scales were black!), He goes on...
"He had it for about 2 weeks until I get an email from him saying he took the knife apart which is against our warranty policy, we send a certificate explaining not to take the knife apart at any time. He ignored our recommendation and while putting the knife back together he over tightened the screw and caused the c-tek to crack."
***(My E-Mails show a different time line. Jason was contacted, and the knife bought on Friday July 19 2013, received by me on July 25 2013. I wrote to Jason the following day July 26. There was NO advisory included with the knife as he claims. The scales are both machined for the pocket clip, says to me he intends for you to be able to move or remove it! The damage was noticed when I REMOVED the screw, and I never over tightened anything!) He goes on...
"He sent me a long email complaining about it and asked for a refund, he claims I sent it to him that way which is 100% not true. I assemble every knife that comes out of my shop and each is thoroughly inspected."
***(He absolutely did send it to me in that condition! As far as his inspections go, I received this knife, and the replacement for it with problems that should have been noticed. I noticed the problems with both knives within the first 20 mins. Of use.)
He goes on...
"I always do my absolute best to go out of my way to make each customer happy and don't want anyone to keep a knife of mine there unhappy with. So I always allow people to send knife back to either be fixed or used as credit towards another knife we have in stock. He chose the option of trading it for another model we had in stock."
***(He did make an offer to repair it before I had even returned it to him! The stated
the repair would cost me $200.00 for one replacement scale. I guess he had decided I broke it before he even looked at it. After he had it back he did offer to replace the scales with different material at no cost to me.) He goes on...
"I shipped the new knife to him and once again he had it for 2 weeks and sent me another email complaining that the lock was failing. He sent me a horrible video of him totally abusing the knife and purposely trying to force the lock to fail."
***(Gross distortion of time here ! Aug. 5 I picked replacement scales, he finished the knife, and sent it to me by Aug. 12. My response was the next day after receiving the knife Aug. 13. The video was shot twice on my I-Phone, the one I sent him had the best framing, twice the knife failed to lock-up 20 times in a 15 second videos. That's 40 times the knife failed to lock, snapping the blade open, then pushing the blade closed holding it in front of the phone. He says, above, that I'm abusing the knife, so what do you call what he tells you next?)
He goes on...
"I explained to him that it's a new knife with early lock up so he needs to open the knife hard about 20 times to allow the lock to properly set in. He replied with a nasty email saying he was sick of this shit and wanted a refund and he sent the knife back to me. Once I got the knife I opened it hard about 20 times and allowed the lock to set in perfectly. I hit The spine of the knife as hard as I could and the lock was solid as a rock so I shipped the knife back to him."
***(What??? I was supposed to do what? Hit it as hard as I can to check it? I am getting sick of this! What he did write to me was that the liner lock needed to be bent more to catch better. When he returned it he had ground or filed on the lock area of the blade, I remember a clean face from before I sent it back.)
He goes on...
"He now has a perfect knife but still chooses to try and ruin my reputation. I work off the philosophy that the customer is always right but I believe this case is different. I shouldn't have accepted the first knife back because he destroyed the scales on that are now in the trash."
***(I posted my thread after waiting for the refund he had promised me in several E-Mails. My second post was the day I received the knife for the third time instead of the refund he had offered. I'm sorry but his reputation is a product of his customer service, I'm not responsible for that!). He goes on...
"Either way I realize this guy will never go away so I asked him to send me the knife back which he did and I then sent him a refund. I really hope other knife makers read this and use caution when selling to this guy, because I won't ever again."
***(This is the biggest bunch of crap in his whole statement. First I would have been happy if he had just fixed the broken scale he sent me with the knife!
His blaming me for the broken scale really set this deal off on the wrong foot.
Jason PLEASE post any proof you have to show that you asked me to send you the knife back and offered me, or sent me a refund. I would love to see that! Cause if you did these things I have not received that message. I'm waiting for my credit card provider to let me know when or if they recovered my funds. You have your knife back, so try to sell it to someone else.)
Jason has many of life's lessons to learn, the first seems to be about honesty after reading his response.
Here's my response to what Jason has posted through a friend:
Posted for Jason: "Him", ***(my response)
"I'll try to explain this situation from my side and hopefully it will clear some of this up. Mark emailed me a while back and asked me if I had a reloader with blue c-tek scales. I said yes, told him the price he bought it and I shipped it."
***(Mostly true except the scales were black!), He goes on...
"He had it for about 2 weeks until I get an email from him saying he took the knife apart which is against our warranty policy, we send a certificate explaining not to take the knife apart at any time. He ignored our recommendation and while putting the knife back together he over tightened the screw and caused the c-tek to crack."
***(My E-Mails show a different time line. Jason was contacted, and the knife bought on Friday July 19 2013, received by me on July 25 2013. I wrote to Jason the following day July 26. There was NO advisory included with the knife as he claims. The scales are both machined for the pocket clip, says to me he intends for you to be able to move or remove it! The damage was noticed when I REMOVED the screw, and I never over tightened anything!) He goes on...
"He sent me a long email complaining about it and asked for a refund, he claims I sent it to him that way which is 100% not true. I assemble every knife that comes out of my shop and each is thoroughly inspected."
***(He absolutely did send it to me in that condition! As far as his inspections go, I received this knife, and the replacement for it with problems that should have been noticed. I noticed the problems with both knives within the first 20 mins. Of use.)
He goes on...
"I always do my absolute best to go out of my way to make each customer happy and don't want anyone to keep a knife of mine there unhappy with. So I always allow people to send knife back to either be fixed or used as credit towards another knife we have in stock. He chose the option of trading it for another model we had in stock."
***(He did make an offer to repair it before I had even returned it to him! The stated
the repair would cost me $200.00 for one replacement scale. I guess he had decided I broke it before he even looked at it. After he had it back he did offer to replace the scales with different material at no cost to me.) He goes on...
"I shipped the new knife to him and once again he had it for 2 weeks and sent me another email complaining that the lock was failing. He sent me a horrible video of him totally abusing the knife and purposely trying to force the lock to fail."
***(Gross distortion of time here ! Aug. 5 I picked replacement scales, he finished the knife, and sent it to me by Aug. 12. My response was the next day after receiving the knife Aug. 13. The video was shot twice on my I-Phone, the one I sent him had the best framing, twice the knife failed to lock-up 20 times in a 15 second videos. That's 40 times the knife failed to lock, snapping the blade open, then pushing the blade closed holding it in front of the phone. He says, above, that I'm abusing the knife, so what do you call what he tells you next?)
He goes on...
"I explained to him that it's a new knife with early lock up so he needs to open the knife hard about 20 times to allow the lock to properly set in. He replied with a nasty email saying he was sick of this shit and wanted a refund and he sent the knife back to me. Once I got the knife I opened it hard about 20 times and allowed the lock to set in perfectly. I hit The spine of the knife as hard as I could and the lock was solid as a rock so I shipped the knife back to him."
***(What??? I was supposed to do what? Hit it as hard as I can to check it? I am getting sick of this! What he did write to me was that the liner lock needed to be bent more to catch better. When he returned it he had ground or filed on the lock area of the blade, I remember a clean face from before I sent it back.)
He goes on...
"He now has a perfect knife but still chooses to try and ruin my reputation. I work off the philosophy that the customer is always right but I believe this case is different. I shouldn't have accepted the first knife back because he destroyed the scales on that are now in the trash."
***(I posted my thread after waiting for the refund he had promised me in several E-Mails. My second post was the day I received the knife for the third time instead of the refund he had offered. I'm sorry but his reputation is a product of his customer service, I'm not responsible for that!). He goes on...
"Either way I realize this guy will never go away so I asked him to send me the knife back which he did and I then sent him a refund. I really hope other knife makers read this and use caution when selling to this guy, because I won't ever again."
***(This is the biggest bunch of crap in his whole statement. First I would have been happy if he had just fixed the broken scale he sent me with the knife!
His blaming me for the broken scale really set this deal off on the wrong foot.
Jason PLEASE post any proof you have to show that you asked me to send you the knife back and offered me, or sent me a refund. I would love to see that! Cause if you did these things I have not received that message. I'm waiting for my credit card provider to let me know when or if they recovered my funds. You have your knife back, so try to sell it to someone else.)
Jason has many of life's lessons to learn, the first seems to be about honesty after reading his response.
Long ago, before the INNERNET...people resolved issues like men and humans.
I find this whole thread useless, childish and anti-productive.
I do hope the OP finds a positive resolution and I hope ( and assume) Jason will maintain his reputation.
I have bought 2 knives from him direct...zero issues. And I am not generally considered lucky.
Peace Everyone. We all love sharp things.
I find this whole thread useless, childish and anti-productive.
I do hope the OP finds a positive resolution and I hope ( and assume) Jason will maintain his reputation.
I have bought 2 knives from him direct...zero issues. And I am not generally considered lucky.
Peace Everyone. We all love sharp things.
So...any comment from Jason?
In all seriousness, I'd think he'd be on this like white on rice. I mean, one thread like this can create a ton of collateral damage.
That said, I will say I do like Brous' designs and would still probably buy a knife from him.
In all seriousness, I'd think he'd be on this like white on rice. I mean, one thread like this can create a ton of collateral damage.
That said, I will say I do like Brous' designs and would still probably buy a knife from him.