Busse Customer Service Is Pretty Weak

Pharaoh, please keep us posted on how this issue is resolved. I can empathize with your situation. I know I'd be extremely disappointed if it were me in the same position.
 
PharaohX3 said:
I gotta say, I'm pretty annoyed that this got buried by the mods, moved from General to Feedback. Threads like this are in General all the time about other brands. This is not about a buying experience with "a dealer, seller or individual", its about my experience with a brand's customer service. It easily could have stayed in General. Weird that they didn't at least leave a post saying it was moved...
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Buried by the mods? Threads like this are not in General all the time. Posts concerning customer service belong in Feedback and are moved here as soon as they are seen. This doesn't happen that much as people generally know the correct to forum to post in. I don't appreciate the accusation you threw towards rycen that he was in some way protecting Busse by moving this thread to the proper place. Busse doesn't need to be protected. They take care of business and their customers when something goes wrong as you've now seen. Your frustration was certainly justified and hope after emailing Jerry you'll end up satisfied in the end.
 
Just to clarify a point, rycen did not move the thread, I did:

00:47, 23rd Feb 2013
Esav Benyamin
Action: Thread moved with redirect to 'FEEDBACK: The Good, The Bad, The Ugly!'.

Redirect is hard to find because searching for it brings us to the current location of the thread. Need to go down the line to the time of the last post before moving:

Whats a recurve blade better at doing.
Started by BigRich954RR, 01-24-2008 05:10 AM
Replies: 24
Views: 5,585
et2cetera
Today, 01:18 AM

Moved: Busse Customer Service Is Pretty Weak
Manage Started by PharaohX3, Today 12:07 AM

Anyone cary a user EDC AND a higher end EDC simultaneously?
Started by HotDiggity, Yesterday 03:57 PM
Replies: 29
Views: 637
ebnash
Today, 12:29 AM
 
Start a new thread in general talking about how great your Busse is with it's new handles now that you finally got it back.
 
OP,

Hope your issue gets resolved. To me, Busse is one of the best in the business. I just take the attitude that "good things are worth wating for" when it comes to Busse. Sounds like in your case one may have slipped through the cracks a bit but I don't believe this is the norm for Busse customer service.
 
Ok first of all, everyone calm down. I wasn't insinuating anything, I simply asked a question. No need to be so defensive. I wasnt accusing anyone of anything. You all just assumed I was. So shame on you. Thanks a bunch for telling me what I meant in a post. Second, yes, it is "buried" down here. C'mon guys get real, this forum has a fraction of the traffic that General does. Third, I've only been a paying member on BF a year and I have seen numerous threads in General discussing customer service of various companies. Just because it's not in the title doesn't mean it's not being discussed. Take some time to look, they are there. This thread could have easily stayed in General and yes the fact that it was moved so quickly without any explanation did make me raise an eyebrow.

Now for those of you who posted and are interested in the actual issue here, there is an update. I forwarded my email communications with Busse CS directly to Jerry. He seemed to be appalled by what happened and had no knowledge of what was going on until I posted. He has since bent-over-backwards to resolve the issue for me. While I'm still pretty peeved about the problem, Jerry has proved beyond a shadow of a doubt the he is a man of honor and has only the best intentions for both his company and his customers. In fact, he's been so great that I almost feel guilty for posting about the issue, I simply didn't know that he could be contacted directly to resolve problems of this sort. I will continue to work with him until the issue has been put to bed.

So to sum up, Jerry Busse: A-OK in my book, great guy who seems to care deeply for his customers. The Mods and members who want to put words in my mouth: well... I think you can guess my feelings on that.
 
PharaohX3 said:
Weird. Cause threads like this get left in General quite often. Rycen, you're a pretty big Busse fan, isn't that right?
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Could you point out other threads that are in general that belong in feedback?As to your second statement I can't find another way to interpret it and it seems others can't other than me being a fan and trying to hide something negative.

I'll say it again as others have said, no one is trying to hide anything. This is the only place for a thread like this regardless of the company or individual.
 
rycen said:
Could you point out other threads that are in general that belong in feedback?As to your second statement I can't find another way to interpret it and it seems others can't other than me being a fan and trying to hide something negative.

I'll say it again as others have said, no one is trying to hide anything. This is the only place for a thread like this regardless of the company or individual.
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Rycen, dude, please re-read all of my posts. I never said you were hiding anything. You and several others seem to think thats what I said, but I didn't. If you can find where I said those words then I'll own up to it and apologize. Sometimes things can get misinterpreted when communicating with text on an internet forum. You of all people should know this. Just a misunderstanding, thats all.

And, no, I'm not gonna go through the last year of General too look for people talking about customer service. That would take forever. They are there though.
 
Jerry Busse has an OUTSTANDING Reputation of taking care of his customers and he deserves it

I have never met the man but I would trust my life with any knife with his name on it...as well as the Lifetime Guarantee they come with...

and No--I'm not a Hog or even own a Busse currently(have tested MANY)--and they are EXCELLENT as is Jerry when it comes to keeping customers happy.

Glad you are happy with your SJTAC
 
WILLIAM.M said:
Jerry Busse has an OUTSTANDING Reputation of taking care of his customers and he deserves it

I have never met the man but I would trust my life with any knife with his name on it...as well as the Lifetime Guarantee they come with...

and No--I'm not a Hog or even own a Busse currently(have tested MANY)--and they are EXCELLENT as is Jerry when it comes to keeping customers happy.

Glad you are happy with your SJTAC
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Yeah Jerry is awesome. I really wish I would have known that I could take the issue directly to him, would have saved a lot of trouble and hurt feelings on this thread. I'm actually gonna send another knife in for work, I think. And yeah Busse knives are tough to beat in terms of rugged reliability. I should post a pic of the SJTAC, in spite of all the service issues the knife looks incredible.
 
I'm angry or annoyed with you at all I just simply explained the reason why your post was moved to the proper form. I'd still like you to address though what exactly you meant by " Rycen, you're a pretty big Busse fan, isn't that right?".
 
Just because it's not in the title doesn't mean it's not being discussed.
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That might help explain why your thread with "customer service" in the title got moved to the proper forum and some others discussing customer service slip past the moderators. Like it or not, threads of this nature belong here according to the forum rules and the moderators here do an excellent job and have done nothing but show support for you in this thread. If your objective was to get the attention of Busse and let them know of your dissatisfaction it seems to me that this thread in the feedback forum was highly successful in spite of the annoyance to you. Hats off to Jerry Busse for personally taking care of business.

As far as the whole shaming people for wrongly inferring the meaning of your words thing, perhaps a better choice of words could have prevented the misunderstanding.
 
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PharaohX3 said:
Rycen, dude, please re-read all of my posts. I never said you were hiding anything. You and several others seem to think thats what I said, but I didn't. If you can find where I said those words then I'll own up to it and apologize. Sometimes things can get misinterpreted when communicating with text on an internet forum. You of all people should know this. Just a misunderstanding, thats all.

And, no, I'm not gonna go through the last year of General too look for people talking about customer service. That would take forever. They are there though.
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Perhaps you didn't mean anything by it, but you put these two sentences right next to each other:
1. Doubting what rycen said about feedback threads belonging in general when you see other feedback threads in general all the time.
2. Asking (or saying rhetorically, possibly) that rycen is a Busse fan.

I think it's pretty reasonable how people have taken it that way, even if you didn't mean it. The implication is that rycen is playing favorites. Clear that up and there won't be much else to say on it hopefully, since it is sort of off-topic anyway.

Busse isn't the fastest with their electronic communication. However I feel like most knife makers aren't, unless they're mainstream consumer-oriented, like maybe Wusthof or Henckels, or large dealers or stores, like Amazon.com. I think it is a flaw, yeah, but it's more indicative of a small, personable company (which some people do like and actively support) than a faceless corporation. Problem is, you have to be the one to keep on top of things.

In my experience and in my own opinion, the organizational and communication issues are the main problems with their customer service. If those were fixed, and if you ever get to hang out with any of them (say at a knife show), it will be more than clear how much of a family it is. Hope you get things worked out here.
 
Ok, thats about enough for me lol I'm steering clear of this thread now. Rycen, lets let it go, man. Misunderstandings happen. Brisket, I'm sure you've earned your brownie points with the Mods now, congrats!

BTW guys, talked to Jerry again and the matter is now closed. In spite of all that has happened I will continue sing the praises of Busse Combat, Jerry is a very cool dude. In fact, I'm sending him another knife to work on, my cherished BATAC. I apologize to Jerry for not taking the matter directly to him before posting. For those of you concerned with the original issue, you can rest assured that Busse will work diligently to resolve any problem you may have with both their knives and their customer service.

Thanks everyone!
 
Seems everyone was being nice about it, and then tried to explain why it was moved here.
You got upset about it being moved here, then tell everyone to calm down:confused:

Please just let the Mods do there job, and trust us when we say they know what they are doing.

edit- was posting, and didn't see your above post. Glad its all worked out.
 
Brisket, I'm sure you've earned your brownie points with the Mods now, congrats!
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Since you seem to be the kind of guy that is never wrong I will take that as a cold hard fact and immediately start asking the mods for special treatment. Thanks!
 
I have had great dealings with the CS at Busse.

I do know that they are super busy. But, good people, none the less. Try not to let it sour you.

But if that is unavoidable, try not to be too bitter about it.

You could pay for a Randal and wait 4-5 years. One knife per household limit every three months, limited customization, deposit required 4.5 years + in advance, no transfer of deposit, non refundable.



Busse does need to be more conservative in their estimates. But that is why there is a running joke about 2 weeks. Does not bother me. But some get steamed.
 
So the moral of this story is.....got a beef, go to the man in charge, not "the guy in the shop" (?)
 
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