Busse Customer Service Is Pretty Weak

[Daft Slice 1986]

YOWZA!!!!

I can assure you that this is NOT how we built our hard earned reputation.

To find out that one of our customers was treated this poorly, infuriates me. . . . I apologize for the substantial amount of BS that you had to put up with and will take care of this immediately.

Please email me at jerry@bussecombat.com with your name and address and I will do what I can to make this right by you.

Thanks,

Jerry
.

Great to see you are willing to make things rite, Mr. Bossman.

 

[akthor]

Wow color me impressed this appeared on the first page and thought I would read some juicy mud slinging and then to see Jerry Busse actually post and apologize for the situation. Pretty amazing to see I can't think of any other time I have seen the founder or president of a pretty large company in a certain market actually address a customer like that. Really cool :thumbup:

 

[egally08]

Wow color me impressed this appeared on the first page and thought I would read some juicy mud slinging and then to see Jerry Busse actually post and apologize for the situation. Pretty amazing to see I can't think of any other time I have seen the founder or president of a pretty large company in a certain market actually address a customer like that. Really cool :thumbup:

It is very impressive, but Sal Glesser of spyderco comes to my mind, he is always interacting with his customers. That is one of the reasons why Busse and spyderco are among my favorite companies.

 

[Hard Knocks]

Having a bad experience with a company and posting about it, no problem, might help other forum users...:thumbup:

Obvious insinuation of moderator impropriety and sarcasm to fellow forum user, not cool, no help to any of us...:thumbdn:

Seeing Jerry Busse respond and promise to rectify the situation...:thumbup: :thumbup: :thumbup:...priceless

Sincerely hope it all works out to your satisfaction after such a frustrating experience.

 

[Knife User Bill]

YOWZA!!!!

I can assure you that this is NOT how we built our hard earned reputation.

To find out that one of our customers was treated this poorly, infuriates me. . . . I apologize for the substantial amount of BS that you had to put up with and will take care of this immediately.

Please email me at jerry@bussecombat.com with your name and address and I will do what I can to make this right by you.

Thanks,

Jerry
.

@ Pharaoh: I can appreciate your feelings behind this issue. I will drive further and/or pay more, to deal with a company that has exceptional customer service and at the very least, convinces me I am as important as my moolah. This quote/response from the OWNER of the company in question should be noted as another reason for purchasing BUSSE products. Not too many owners of Big/Little knife companies would get on the forum as quickly and offer to make things right. Just my two-cents. Hope you are feeling better now and that Jerry was able to put your Busse confidence back where it belongs. PEACE!