Busse 'lost' in the mail... Vent thread. :(

Barbarossa said:
I have no faith in the USPS after they "lost" my package that had delivery confirmation. It was NEVER delivered since I was home all day and to this day I believe the fill in guy (the usual postman was on vacation), stole my package with three Busse knives in it. What really ticked me off the most was how I was treated at the post office and just told too bad. Very unprofessional people who don't give a crap about their customers. Oh their insurance is nothing less than a scam and fraud since they hardly ever pay for lost insured packages and they tell you that you have to prove what was in there and it's value. I hope every thieving postal worker gets swine flu for Christmas.
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A very good case for paying the extra $1 or so for Signature Confirmation. Sorry to hear this, Barbarossa...but it is exactly why I stopped using only D/C about 2-3 years ago after reading threads about similar problems in the GB&U.
 
Jaxx said:
A very good case for paying the extra $1 or so for Signature Confirmation. Sorry to hear this, Barbarossa...but it is exactly why I stopped using only D/C about 2-3 years ago after reading threads about similar problems in the GB&U.
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Even that is no guarantee. I mailed a handgun (legally) to a FFL dealer in Utah. The tracking showed the package out for delivery and a notice was left. Nothing after that.
No signature or proof of delivery. I called the dealer and he did sign for it so all was OK.

The problem is with all the contract workers. They don't know from one day to another if they will be working. They get no benefits, so why should they give a rat's behind?
 
Even with insurance, dc signature all that stuff i think you have to wait 60 days to file for the insurance. or maybe i'm just buzzed...?
 
Sorry to hear about the possibility of loss. Hopefully it is just a delay. USPS international is a unprecitable animal. I have gotten international stuff in the US in a couple weeks. One time it took months to get here from the UK. It hit NY and stayed there forever. If there is any barcode...international usually has a customs barcode, you should be able to track it to its last point. I would contact USPS and inquire about it. USPS has gone from half ass tracking to point to point tracking so it should be pretty accurate.

USPS has been good to me. Well over 300 packages and nothing ever lost...insured or not...domestic and international. I have been in USPS facilities and to me it is hard to steal. They have either walkways with one sided mirrors or cameras hitting practically every area of their facilities. From time to time (not very often), USPS employees have been caught stealing. If you think it is a possible theft, I would have your seller contact a USPS inspector...or if you think it is on your end, contact your local inspector. These guys would do more than your USPS customer service.

Hope it is just a delayed package.
 
voracious1 said:
Even with insurance, dc signature all that stuff i think you have to wait 60 days to file for the insurance. or maybe i'm just buzzed...?
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Hopefully you're buzzed (it IS friday night... i think) but you're still right... 60 days then you can file
 
I don't like how sellers have the concept that insurance is the buyer's responsibility. As only the seller will get insurance if the buyer sends funds to do so. As Jaxx stated its the seller's responsibility to get the goods to the buyer. To the OP, I believe you're being to sympathetic. You shouldn't be responsible for the loss and take the burden of both losing your money and the Busse. If you REALLY believe the seller did everything right and has been honest, I would at the very least split the costs lost. And by believe, I mean you must have concrete evidence that the seller did his part to ship the item in adequate packaging and service--but forgot to insure. To make this even easier, I would just make a post of a more detailed transaction so the community and mods can give you better advice.
 
UffDa said:
Even that is no guarantee. I mailed a handgun (legally) to a FFL dealer in Utah. The tracking showed the package out for delivery and a notice was left. Nothing after that.
No signature or proof of delivery. I called the dealer and he did sign for it so all was OK.

The problem is with all the contract workers. They don't know from one day to another if they will be working. They get no benefits, so why should they give a rat's behind?
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Nothing is a guarantee (except for death & taxes :)), but the more the courier may have to do, the less chance the package goes missing. Sig/C requires a sig, or it's the courier's fault when there is none. D/C only means the courier has to toss it on your doorstep...or in my case last week, the middle of my driveway and then leave. anyone can claim they left it and no proof is needed with D/C, but that missing sig is going to go in your favor when it's time to file the insurance claim on a missing package with Sig/C.

I find the worst are substitute couriers. They may also be contract couriers, but talk about not giving a rat's azz! :rolleyes:
 
Part of the problem is that, if it is not express international, you often can't track it once it gets to Oz. It might just sit at a PO or distribution center somewhere near your house.

Other issue is the stupidity of postal workers. Recently a sender put incorrect post code on the package and it went to Orange instead of Sydney. I've called AusPost 2 times on the day because I've seen they 'missed delivery' (it was my work address so I knew nothing has come) , and after wasting more than an hour they told me the package will be sent back to me the next day... Oddly enough, it took more time to travel from Orange to Sydney than it did from US to Orange...

Even when online tracking doesn't work you should still call the post helpline and talk to them, they should be able to check where the trail ends. And be insistent! the first guy i talked to was very polite but utterly helpless. The lady i spoke to later was a lot more help.

I've had a knife posted First Class International to me, have it for over a week now, on USPS website it still is in transit after leaving a sorting facility on 3rd November...
 
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There is so much incorrect advice here, I am not going to try to correct each post.

We have stickies in the FEEDBACK: The Good, The Bad, The Ugly! forum that cover best practice and the responsibilities of buyer and seller.

Please read these:
Registered Insured Mail at http://www.bladeforums.com/forums/showthread.php/993398-Registered-Insured-Mail
the same mistakes are made over & over at http://www.bladeforums.com/forums/showthread.php/934583-the-same-mistakes-are-made-over-amp-over
*** Mailing Security at http://www.bladeforums.com/forums/showthread.php/744662-***-Mailing-Security
 
Esav Benyamin said:
There is so much incorrect advice here, I am not going to try to correct each post.

We have stickies in the FEEDBACK: The Good, The Bad, The Ugly! forum that cover best practice and the responsibilities of buyer and seller.

Please read these:
Registered Insured Mail at http://www.bladeforums.com/forums/showthread.php/993398-Registered-Insured-Mail
the same mistakes are made over & over at http://www.bladeforums.com/forums/showthread.php/934583-the-same-mistakes-are-made-over-amp-over
*** Mailing Security at http://www.bladeforums.com/forums/showthread.php/744662-***-Mailing-Security
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Wise advice from a very wise man. :):thumbup:
However, Esav, if you happen to catch me giving incorrect advice, I will always appreciate it if you'd correct me, please. I do want to keep the facts straight and provide the right advice. :):)
 
If you dispute with Paypal, you will likely get your money back.

The only downs side, is if you do this and win, Paypal does not pay for the item, they take that money from the poor sap who shipped it.
 
Bigfattyt said:
If you dispute with Paypal, you will likely get your money back.

The only downs side, is if you do this and win, Paypal does not pay for the item, they take that money from the poor sap who shipped it.
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Which unsavory buyers can, will, and have done in order to get free items.
 
This is like a soap opera. I'm sitting here
On my deer stand reading this and I am so interested to see what happens!
 
Thomas Linton said:
Unless something changed since last Tuesday, the only beneficiary under USPS insurance is the shipper.
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I meant he was covered by Paypal. Unless he paid with the gift option that is, which no one should do when buying something.
I stated the insurance was to protect the seller, and not the buyer. Not insuring an expensive knife is another thing that should never be done.

Even if a buyer doesn't want to pay for the insurance the seller should state that he will not sell it without it.
 
Esav Benyamin said:
There is so much incorrect advice here, I am not going to try to correct each post.

We have stickies in the FEEDBACK: The Good, The Bad, The Ugly! forum that cover best practice and the responsibilities of buyer and seller.

Please read these:
Registered Insured Mail at http://www.bladeforums.com/forums/showthread.php/993398-Registered-Insured-Mail
the same mistakes are made over & over at http://www.bladeforums.com/forums/showthread.php/934583-the-same-mistakes-are-made-over-amp-over
*** Mailing Security at http://www.bladeforums.com/forums/showthread.php/744662-***-Mailing-Security
Click to expand...


Great advice Esav. I think everyone that buys or sells needs to read this.
 
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Ken44 said:
Even if a buyer doesn't want to pay for the insurance the seller should state that he will not sell it without it.
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Exactly.

When a valuable item is shipped across town or across continents, it can get lost in transit.

With so many people using PayPal, recourse for the buyer is to turn to PayPal, claim the item never arrived, and the seller will confirm he has no proof otherwise. PayPal will take the seller's money and return it to the buyer.

The seller then turns to the carrier and claims the item was never delivered, and the carrier will confirm it cannot prove otherwise, and will pay up on the insurance.

Any seller who does not take out insurance will be stuck for the loss. It is up to the seller to include this cost in the price he asks for the item. He doesn't even have to tell the buyer he is doing this. It is not optional. A buyer who asks for a lower price and no insurance is not a good bet for doing business with.
 
Is a signature the only thing that will prevent Paypal from taking funds out of the seller's account and returning it to the buyer?
 
Ask PayPal. :)
They may have other acceptable means of proof of delivery but I won't speak for them.
 
Hoping not to stray too far of topic, but I'll just add here what I found regarding the proof that Paypal accepts as proof of delivery:

"Proof of delivery indicates that the item was delivered to the recipient, and generally comes in the form of an online tracking number. It shows the city, state, and zip to which the package was shipped, the date the package was delivered, and its delivery status. For payments of $250 USD or more, a signature confirmation of receipt is also required. The proof of delivery doesn't need to show the full street address since some shipping companies don't include this information. The city and state or zip code (or equivalent) is normally acceptable." Link.

Practically speaking, I don't know whether Paypal will actually accept delivery confirmation as proof of delivery. And a buyer could still claim that the seller sent the wrong item, it was not as advertised, etc.

OP, don't give up hope that your Busse will show up. Stranger things have happened.
 
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