Just for anybody wondering or finding this thread in the future, I did get in contact with someone. Don't email buck, you'll never hear back. You have to call them. The lady on the phone was not surprised and already knew which handle I had ordered when I told her what was wrong. There was no haggling or pleading from me, she just said alrighty I'll have the shipping department send you the prepaid shipping and we can take care of it for you. I am not going with a wood handle. They are allowing me to pay the difference and upgrade to elk scales. I have no problems if the elk scales dont perfectly match. As they aren't being really altered outside of being shaped for some reason. As a woodworker I just expected a little more care to be put into the wood scale prep, amd staining. Lesson learned, I am pretty excited that I changed to the elk scales and look forward to getting my knife back!