Case Bose: What would YOU do?

Would you send the knife in again?

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    29
euroken

euroken

Gold Member
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Aug 28, 2014
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2,696
All,

Not sure if this is the correct place to post this but I couldn't find a Case dedicated board.

Thought I'd reach out and get a general consensus on what would 'you' do.

I recently purchased the Case Bose Lockback Lanny's Clip from a reputable dealer. Great customer service as far as I'm concerned.

The first Lanny's Clip I received had gaps in the cover and I requested an exchange given the price of the knife (~$500). I returned it via USPS with insurance...costing me about $20 in excess of the original cost. But, I figured, I'm buying this as a collectible so either a perfect specimen or none.

The dealer gladly took it back, hand picked the one they thought was the best, sent me some pictures of the knife closed with closeups of the covers showing that it was indeed perfect.

This was over the election time and over the holidays so it took almost a month to have it delivered to me (kept an eye on the tracking).

Like a kid in a candy store, I couldn't wait to open it. When I opened the package, and opened the knife...this is what I saw...

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Well, needless to say, I was disappointed. I wouldn't have been so disappointed if the knife was, say, $75...

I contacted Case through their service request form that I was disappointed and that I don't want the blade reground as it may change the profile of the blade (don't forget, this was a brand new knife and hoping to keep it so for a long time). They sent an auto response back saying please send the knife and they will take a look to see how they'll service it.

Then I thought, I need to pay 'another' $20 to send it in insured and just 'hope' that they won't regrind the knife and just swap out the blade with a new one (or replace the whole knife), and keep everything untouched and unblemished. Given this was already my second knife iteration, I got cold feet. Once they receive it, I'm in their hands...I can get a reground knife, or a new knife but also imperfect...who knows?

So, the question to you, what would you do?
 
I would get a refund and skip it, or re-sharpen it myself and use it. Would really depend on my level of aggravation at that time.
 
Send it in, I have heard about good results with case warranty, especially on the Bose collaborations. But they should cover postage both ways.
 
If you want to 'collect' a 'perfect' knife in order to regard it as flawless then I think you should return the knife and get a refund. I don't think it's going to satisfy you given there have been these aggravations, it will give you negative associations.

That said, the grind ought not to be like that given the cost, but simply resharpening would likely correct it.

There are Custom knives costing as much and more that display faults too and when you shell out a lot and find yourself disappointed I think it's best to just get a refund or sell it on.
 
- bit of a shame, yes. The choice is yours, if you’ve been into knives a while, you’ll have possibly been expecting it wouldn’t be perfect.

Have seen some Case Bose on here that are just heavenly, if memory serves me, nearly all were/are older - would love to get my hands on one or two.

Bought three myself here in UK - sadly, too, they’re not at all good - I have standard Case with far better fit n finish. Crazy and frustrating. Too much hassle to return.......wonder if that’s why they were sent out across the pond...

Some of the most perfect production slippies I’ve seen/handled recently are made in the Far East, including known USA makers having them made under license. Let’s not go there...

Hope you have a good outcome.
 
It's a sad state of affairs, but I don't know if we can expect perfection on a $500 widget these days. At least not one with any moving parts.
 
I would carefully sharpen it, which would fix that uneven look, and only get another if I could see the whole knife first.
 
I hate to say it because I'm generally a big Case Bose fan but the nail nick on these lockback lanny's is absolutely horrible. With regards to your knife. Send it back. The grind is uneven. That blade should be in the scrap bucket.
 
Signalprick said:
I hate to say it because I'm generally a big Case Bose fan but the nail nick on these lockback lanny's is absolutely horrible.
Click to expand...

Can you elaborate on this? Asking since I know you’re a maker/craftsman and, to my untrained eye, it looks fine/functional. I’ve been contemplating purchasing one of these.
 
Ice Tigre said:
Sure like to know where people are seeing the main grind is off?
Click to expand...

This didn't bother me as much as it is subtle. The swedge lines don't match on the either side of the blade. This may be due to the main grind or from the swedge not being even.

Thank you all for your responses. Majority looks to be leaning to 'send it back' crowd. I'm going to call Case and see what can be done about the shipping costs. I know, it sounds silly but it is my second time (albeit to a different recipient)...

I won't be putting this to use if I decide to keep it. In addition, while I do sharpen my own knives and they do come out sharp (relative), they never look pretty :)

*Edit*
Thank you MolokaiRider MolokaiRider
 
abcdef said:
It's a sad state of affairs, but I don't know if we can expect perfection on a $500 widget these days. At least not one with any moving parts.
Click to expand...

Maybe not perfection, but they could've done much better than that.
 
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