Case Bose: What would YOU do?

[euroken]

Aww. for pete's sake! It's just a stinkin' knife, not a personal affront to your dignity and manhood. If you don't like it, return it. Case is used to dealing with collectors. It's the bed they've made.

We see so many of these posts these days, people equating expense with perfection. Flaws diminish the right to brag on material things. An uneven grind line means you can't hold your head up in the exalted circles in which you travel. Oh, the humanity! The immorality of turning out a product that's less than perfect! Don't they know how discriminating we are? Prolls.

Geeze guys, get a grip.

So there.

Lol, I know, and I don't mean to ruffle anyone else's feathers.

General comment that people equate expense with perfection really isn't applicable here. While the point is made using the price, that's not the point of the argument. It just puts more weight behind the customer service aspect.

The frustration stems from the fact that I know Case can do this better, and that the fix could have been so easy to avoid and save a lot of head ache...and not just for myself but many customers out there.

Here are couple of shots of my Lanny's Clip...

 

[ea42]

That there is a beautiful blade

Eric

 

[euroken]

Ok, before this thread gets shut down for stirring things up, Thank you all for your help. All your inputs have been very valuable to me and appreciate everyone's time.

It is interesting to see the increase in number of votes to keep the knife.

Thank you all again!!

Cheers!!!!

 

[euroken]

Wanted to quickly follow up.

Six months after the knife was originally purchased, Case returned my knife. Happy with the result in the end but that was a long wait Case communication was slow but I got responses at the end of the day. In fact, my last email was never responded to but it was regarding UPS tracking number to ensure I was home when the package was delivered (Since the package is left on the open front porch ). Lol, the package was left out on the porch all day before I picked it up.

Case consumer relations assured me that the email requests never go unanswered but they are bogged down with COVID situation and things are not yet running at full capacity (at least in regards to customer service).

Thank you all for your support and input!

Brothers together at last.

 

[000Robert]

Wanted to quickly follow up.

Six months after the knife was originally purchased, Case returned my knife. Happy with the result in the end but that was a long wait Case communication was slow but I got responses at the end of the day. In fact, my last email was never responded to but it was regarding UPS tracking number to ensure I was home when the package was delivered (Since the package is left on the open front porch ). Lol, the package was left out on the porch all day before I picked it up.

Case consumer relations assured me that the email requests never go unanswered but they are bogged down with COVID situation and things are not yet running at full capacity (at least in regards to customer service).

Thank you all for your support and input!

Brothers together at last.

They'll all be blaming crap on Covid for years to come...

 

[JohnDF]

They'll all be blaming crap on Covid for years to come...

Right?
These companies have had a year to figure things out, and six months of solid production to get back on track... not an excuse any more.

 

[euroken]

COVID is one thing but they had no excuse to send anything out with that level of QC (or lack there of) to begin with...only to drag their customers through the mud to correct it...

During the servicing, Case told me that I was in good hands with their repair manager and 3 technicians with 25 years of service looking over my knife. Shouldn't these guys the production managers? lol

As you both say, COVID is a sorry excuse.

 

[Chief]

euroken thanks for the update. Please share your opinion on lock functionality of both examples. Had to send a Case / Bose damascus lockback whittler in for a sticky lock and fit / finish issues. Lock is still kinda sticky but decided to keep it.

 

[euroken]

euroken thanks for the update. Please share your opinion on lock functionality of both examples. Had to send a Case / Bose damascus lockback whittler in for a sticky lock and fit / finish issues. Lock is still kinda sticky but decided to keep it.

Both of the knives before and after sending them in had a solid lock-up. The back lock have to be pressed all the way down for the blade to release and feels secure that it won't close accidentally. I don't know how it is on the whittler since there is not a lot of room for the blade wiggle, but the Lanny's clip has a slight side to side blade movement when closed but it locks in when open (solid, no movement up/down/side/side). It almost feels like either it has a tapered liner or tapered tang (It's not noticeable visibly) that when the blade opens, it wedges it self against the sides preventing it from wiggling.

Let me know if this helps. Good luck with the service, but be ready to turn your patience up a notch

 

[huntnfishin]

They'll all be blaming crap on Covid for years to come...

Right?
These companies have had a year to figure things out, and six months of solid production to get back on track... not an excuse any more.

Whenever my wife gets ticked about anything I look at her and say...”Well it’s because of covid....”

To the OP - I had a great experience with case sending in a collaboration. Glad that worked out for you.

 

[JohnDF]

Whenever my wife gets ticked about anything I look at her and say...”Well it’s because of covid....”

That's funny...
I have no doubt that the Pandemic had an impact, both on people and businesses. I don't want to make light of the matter.
However, they can't keep using that as an excuse forever... they've had months and months to figure it all out.

 

[willard0341]

Edited for Zippo

 

[kamagong]

That's funny...
I have no doubt that the Pandemic had an impact, both on people and businesses. I don't want to make light of the matter.
However, they can't keep using that as an excuse forever... they've had months and months to figure it all out.

COVID-19 and the government's response to it is going to have an impact on the materials and supply side for years.

 

[brownshoe]

Right?
These companies have had a year to figure things out, and six months of solid production to get back on track... not an excuse any more.

Unless the repair guy for this job is 63, immune compromised couldn't get back to work until October and then to a 7-month backlog. Then it taking 6 months instead of the normal 11/2-2 is an accomplishment.