Case/Tony Bose wilfred poor fit and finish!

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ccsavage said:
I can push the blade to center. was there movement in yours when closed?
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When I close it,it lays center. I can move it a little when it's closed. That does not bother me too much. I see that in a lot of knives,customs too. I can see how you are disappointed,but I think if you send it to Case with a letter,they will get you squared away.
 
Copperberry said:
What is the protocol on outing this dealer? I’m new to the porch and pretty new to collecting in general and I’d like to avoid this dealer...
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This should probably be moved to Feedback, especially if you want to reveal the dealer by name. I'll move it there.
 
Just fyi. No offence Vince, go to the Case warranty web page and print out a warranty form and fill in the information completely. Use multiple lines to list all the issues you want fixed. Follow the instructions on the for for sending it in. I advise insuring your package. Do not bother calling Case and don't send it in without their warranty form. The form says they will email you when they receive the knife. Do not fear, your knife will get delivered and they don't actually email you until it gets processed for repair. That took 4 weeks for a couple of mine. You'll then get another email from them once it is complete and headed back to you, though they don't provide tracking. All in all I've had it take anywhere from 5 - 8 weeks total for my warranty repairs. Just be sure to print the warranty form out and fill it out completely. Be thorough and concise with what work you want done. Hope this helps.
 
Signalprick said:
Just fyi. No offence Vince, go to the Case warranty web page and print out a warranty form and fill in the information completely. Use multiple lines to list all the issues you want fixed. Follow the instructions on the for for sending it in. I advise insuring your package. Do not bother calling Case and don't send it in without their warranty form. The form says they will email you when they receive the knife. Do not fear, your knife will get delivered and they don't actually email you until it gets processed for repair. That took 4 weeks for a couple of mine. You'll then get another email from them once it is complete and headed back to you, though they don't provide tracking. All in all I've had it take anywhere from 5 - 8 weeks total for my warranty repairs. Just be sure to print the warranty form out and fill it out completely. Be thorough and concise with what work you want done. Hope this helps.
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Great info & advice
 
Peregrin said:
This should probably be moved to Feedback, especially if you want to reveal the dealer by name. I'll move it there.
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Also, I’m really not trying to stir the S-pot by asking. I know this kind of thing can get pretty tense. I’m genuinely just curious.
 
VCM3 said:
When I close it,it lays center. I can move it a little when it's closed. That does not bother me too much. I see that in a lot of knives,customs too. I can see how you are disappointed,but I think if you send it to Case with a letter,they will get you squared away.
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I drove to town and off to case it goes. Im hoping i get it back soon and in good shape. thanks
 
Signalprick said:
Just fyi. No offence Vince, go to the Case warranty web page and print out a warranty form and fill in the information completely. Use multiple lines to list all the issues you want fixed. Follow the instructions on the for for sending it in. I advise insuring your package. Do not bother calling Case and don't send it in without their warranty form. The form says they will email you when they receive the knife. Do not fear, your knife will get delivered and they don't actually email you until it gets processed for repair. That took 4 weeks for a couple of mine. You'll then get another email from them once it is complete and headed back to you, though they don't provide tracking. All in all I've had it take anywhere from 5 - 8 weeks total for my warranty repairs. Just be sure to print the warranty form out and fill it out completely. Be thorough and concise with what work you want done. Hope this helps.
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shucks, I just wrote a letter and shipped to the repair department address that was on the warranty. It didnt say anything about a form...hope i didnt blow it. I put my email address on the letter.
 
Copperberry said:
Also, I’m really not trying to stir the S-pot by asking. I know this kind of thing can get pretty tense. I’m genuinely just curious.
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I would like to but maybe the guy truly is just blind or something. like legally blind....no drivers licence type blind. even then youd think he woud of offered a return or exchange.
 
ccsavage said:
I would like to but maybe the guy truly is just blind or something. like legally blind....no drivers licence type blind. even then youd think he woud of offered a return or exchange.
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Hahahaha. Yeah. I honestly regret asking, last thing I want to do is form biases and takes sides on the porch.
 
Hey guys, I've asked an Exchange Mod to peek in at this and give some advise. This is not my area of expertise. Thanks!
 
One more thing. I wash all my new knives in soap and water.. I've had a lot of GEC knives come new out of center, then wash them out and they are perfect! Doesn't everyone wash out a new knife?
 
I use em and get them dirty first, and then I wash them.

Big bummer. I was excited for you when you posted in the Case/Bose collabo thread.
I was really excited about this lockback but the issues some have had here are a big deterrent.

Unbelievable about the shop you bought it from. I don't think I'd be as reserved about it as you are if I were in the same situation.

Best of luck with Case, I'm sure they will get you fixed up.
 
I can relate ccsavage.
I'm pretty picky I know, but for what they charge they should be much, much 'cleaner' than they usually are. By that I mean the blades should be virtually dead centered, the action should be crisp, the springs should be flush, I mean smooth to the touch flush, I mean can't catch a fingernail on the spring or liner flush both open and closed, half stop springs if not flush should match each other in position, gaps should be non existent, and even light tool marks or sanding marks should also not be found with the naked eye. Obviously bad grinds or visible scratching/blemishes, blade wobble etc.. is right out.
If you are not paying for that, what are you paying for? The upgraded materials don't add that much actual cost and you have to pay the well earned designer premium for sure, but these aren't $150 dollar versions of $70 knives, these are $300 to $400+ versions of $70 dollar knives.

My advice to anyone is never buy a Case knife sight unseen unless you like gambling or aren't expecting to be impressed.
 
ccsavage said:
One more thing. I wash all my new knives in soap and water.. I've had a lot of GEC knives come new out of center, then wash them out and they are perfect! Doesn't everyone wash out a new knife?
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Always. Even knives that are pretty smooth out of the box get washed and oiled.

I've put a few folders together myself and I know what a dirty, dusty process that knife making is. I'm sure it's cleaner in a big factory than my garage and I've never had a commercially made knife be as dirty as my own but even the dust from sharpening can make a slipjoint feel gritty.

My Buck 110 is pretty sensitive to grime. The lock is always reliable but the walk and talk gets stiff and slow and gummy pretty quickly. I dont mind at all, in fact I really appreciate the tight tolerances, but I have to remember to keep it clean. Most of my knives get dish soap and 3-in-1 oil but my 110 gets Hoppes.
 
what the heck, if I can save somebody else some B>S> i should. an exchange or refund could/should have been offered....so unreasonable! now im waiting who knows how long for a brand new expensive knife to be fixed.
 
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on_the_edge said:
Perhaps I missed it though I don't think I did: Which dealer are we talking about here?
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Why not name the dealer? It doesn’t need to be a big mystery, and could be helpful information for other members. The dealer should just issue a refund or exchange. PayPal or your credit card company can facilitate that, if the dealer is being stubborn. Washing some dirt off the knife is not grounds for refusing a return, or helping a customer stay satisfied with a purchase.
 
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stonesell said:
Why not name the dealer? It doesn’t need to be a big mystery, and could be helpful information for other members. The dealer should just issue a refund or exchange. PayPal or your credit card company can facilitate that, if the dealer is being stubborn. Washing some dirt off the knife is not grounds for refusing a return, or helping a customer stay satisfied with a
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