Catastrophic failure of a Fox 599-XT. Customer service only made excuses. My opinion: stay away.

The following isn't directed at the OP. I don't know him, or what exactly he did with the knife.

A couple things I've learned in my life are-

1. Never underestimate a persons ability to break something. Even something that's supposed to be unbreakable.

2. Never expect a person to fess up and take responsibility when they break something as a result of abuse, misuse, or just downright stupidity.

I'd wager that most people who break knives through abuse, misuse, or stupidity would not admit to it, and instead say "I was just using it normally. I just cut a piece of string and it broke. What a crappy knife. What a crappy company. I want my money back!"

Some people are just downright allergic to the idea of taking personal responsibility, and will always blame everyone, and everything else. Especially if they're trying to get a refund.

Now maybe this part applies to the OP, or maybe not.

First, we will NEVER know exactly what happened with that knife. But I do know that people will sometimes take extreme, sometimes unwise, and sometimes unintentionally destructive measures to try and "fix" a knife. Often inspired by stuff they read on the internet, or see in a Youtube video.

When I look at the OP's knife and ask myself how a folder might get broken in such a way, I can reasonably imagine three scenarios in which an unwise, or ill-advised person might attempt an extreme fix-

1. The knife doesn't open smoothly, pivot binding, too tight, so they wrap the open blade in a paper towel, secure the blade in a vise, and start yanking back and forth on the handle. Annnnd SNAP!

2. The blade is bent or warped, and in an effort to straighten it, they wrap the open blade in a paper towel, secure it in a vise, and start pulling laterally on the handle. Annnnd SNAP!

3. The blade isn't centered between the liners, maybe rubbing on a liner, so they secure the blade in a vise, and start laterally yanking on the handle. Annnnd you guessed it...SNAP!

Now can anyone honestly say that no one would ever attempt such ill-advised "fixes"?

But again, we'll never know what exactly happened in this instance.

Not taking any of this seriously. Just killing time on the internet 😁.
 
As others have stated, he was quite likely forcing it open with the lock engaged.
So, how in the world can you or anybody else think that the OP could break a perfectly good knife by opening and closing it? The lock engages when the blade is open, not closed, so you can't "force it open". Even if you could, the amount of force needed to break the tang as shown would destroy the knife. Same with the "its bent" theories. If the tang were bent as is claimed, the knife would have to have been pried apart at the pivot to allow it to bend. Anybody who has disassembled a modern knife with bearing should know that the tolerances are pretty tight and there is zero room for lateral movement.
The pictures show no evidence of abuse, no marks on the blade, no marks on the handle, no evidence of prying or hammering.
The bottom line here is the OP got a defective knife and over reacted when it fell apart. Its that simple.
Yeah and what happens when something won't go and you repeatedly force it?

Do things eventually give way and break or does nothing ever happen because lock means it can't open?
How about you try this - go outside and bang your head on the street. The pavement doesn't move does it? By your logic will it eventually move or break if you keep hitting your head on it? The lock on that knife by definition prevents the blade from moving when it is open. Push on it all you like its not going to move. To think that somebody could break a knife just by opening and closing it too many times or by overpowering the lock is not only ridiculous but foolish. You are grasping at straws trying to find a reason why the knife couldn't have had an issue that caused the failure. The blade is clearly defective. The OP clearly over reacted. There is nothing more to read in to this.
 
Sometimes I peruse bad reviews for products on Amazon. Not to find out about bad products but to remind me how many stupid people are in the world.

If things broke with the regularity indicated by 1-star reviews, we’d be living in a world full of broken, worthless debris. Operator Error is strong in humankind.
 
"I believe he also said something like “if you give a dumbass a folding knife and access to the internet….”"

... he'll break it!
(The internet: of course!)
 
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How about you try this - go outside and bang your head on the street. The pavement doesn't move does it? By your logic will it eventually move or break if you keep hitting your head on it?
Ok. I did. What’s your point?
View attachment 1724262
The key takeaway is the OP was less than honest with their disclosure. We’ll never know what did or didn’t happen to that knife, despite your protests.
 
In my opinion , the OP should be embarrassed by how he handled the whole situation (maybe that’s why he’s been MIA). His email to Fox was way out of line. And trash talking Fox on numerous forums over this??? Seriously , grow up.
 
One thing I’ve learned throughout life is some people could tear up an anvil in a feather factory. We’ll probably never know exactly how the knife broke but one thing is for certain, his email to Fox was way out of line.
 
I know exactly how this can be fixed.

Fox Knives, fly this complainant to the factory and let him watch you make him a new Karambit! How dare you refer him to your authorized distributor where the product was purchased!

And slap whoever put that knife in a box! Oh they’re packed in large lots by machine? Well slap the Engineer who built the machine!
 
Well since OP didn’t find it necessary to provide context for his conversation, I guess I will. It’s very unfortunate this happened to him, but I don’t believe he is being authentic about his correspondence.

View attachment 1723733View attachment 1723734


Also, here is the piece that broke off. It appears that by how tweaked this looks that it was either already mangled and broken (possibly causing the stiff action OP mentions) or that it had a fracture and was mangled by excessive force causing the full break. Either way, this serves as a good reminder for me to be careful with my blades and never force an opening, no matter how frustrating.

View attachment 1723731
OP went 0-100 real quick.

1642623715398.png
 
So, how in the world can you or anybody else think that the OP could break a perfectly good knife by opening and closing it? The lock engages when the blade is open, not closed, so you can't "force it open". Even if you could, the amount of force needed to break the tang as shown would destroy the knife. Same with the "its bent" theories. If the tang were bent as is claimed, the knife would have to have been pried apart at the pivot to allow it to bend. Anybody who has disassembled a modern knife with bearing should know that the tolerances are pretty tight and there is zero room for lateral movement.
The pictures show no evidence of abuse, no marks on the blade, no marks on the handle, no evidence of prying or hammering.
The bottom line here is the OP got a defective knife and over reacted when it fell apart. Its that simple.

How about you try this - go outside and bang your head on the street. The pavement doesn't move does it? By your logic will it eventually move or break if you keep hitting your head on it? The lock on that knife by definition prevents the blade from moving when it is open. Push on it all you like its not going to move. To think that somebody could break a knife just by opening and closing it too many times or by overpowering the lock is not only ridiculous but foolish. You are grasping at straws trying to find a reason why the knife couldn't have had an issue that caused the failure. The blade is clearly defective. The OP clearly over reacted. There is nothing more to read in to this.


Bless your disturbed, gullible, trusting little heart. You really think OP isn't lying about what happened and therefore it must be the result of almost divinely pathetic workmanship from the factory itself that is wholly responsible for the very true story that OP told. You know it's a true story because he didn't start with 'once upon a time', don't you baby?
 
Bless your disturbed, gullible, trusting little heart. You really think OP isn't lying about what happened and therefore it must be the result of almost divinely pathetic workmanship from the factory itself that is wholly responsible for the very true story that OP told. You know it's a true story because he didn't start with 'once upon a time', don't you baby?
I don't think the OP has been 100% honest about what happened, but the blade itself looks new. The edge looks like it hasn't been damaged and the coating still looks pristine. I have no idea what the OP could have done with the knife, but I can't think of any way the blade should have fractured like it did if there wasn't a problem with the steel. I don't have any experience with Fox knives other than handling a few, but it may have just been a bad blade. Not indicative of their usual quality.
 
Bless your disturbed, gullible, trusting little heart. You really think OP isn't lying about what happened and therefore it must be the result of almost divinely pathetic workmanship from the factory itself that is wholly responsible for the very true story that OP told. You know it's a true story because he didn't start with 'once upon a time', don't you baby?
What a ridiculous response....Are you just looking for a reason to put the screws to the OP? The knife was defective despite your silly conjecturing and baseless accusations. You can't prove otherwise so stop trying to. It only makes you look foolish. I don't who did what, but from whats been posted the OP could not possibly have broken that knife in the manner suggested if wasn't already seriously compromised.
The OP over reacted by a large amount. That was also unnecessary. Just like your over reaction to those who say the knife was defective....
 
Let's all just calm down a teeny bit. By stirring folks up: the OP achieved his ultimate goal...
Take the air out of his sails; by not getting wound up over his disaster.
 
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I've got a couple of N690 knives. They hold their edges about as well as my S30V, VG10, and SPY 27 knives... if it's just the price that turns you off: is it just the price... or is it the steel?
 
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