check out what USPS thinks about your packages,

Like bigbcustom, I've had problems with each and every shipping service.

For cases where the value was above around $100, I had to be very patient and very firm. The only shipping service that didn't, eventually, give me satisfaction was the USPS.

I still managed to give them a bureaucratic 'black eye,' however! Not that they care...
 
Don
this was 27 pounds of Ban saw steel packed well and sent by USPS flat rate priority.. I've sent out well over 1000 pounds of the JDM5160 with no problems and bunch this saw steel...
this was packed like normal, taped and bound so there would be no movement inside the box..
personally I think they randomly took the box apart to see what was inside and then dumped it..butb if it was torn apart by one of thier machines I hope like he!! the steel done a good number on their equipment..:D
Bob got the label only and it looks great,, no damage what so ever to it:confused: that I could see from the picture of it..if the package was damaged to the point of no delivery , I wonder why the label was in such good condition :confused:

get this....
USPS told me if I kept asking for reimbursement they would close the case:confused: WTF :confused: they said they would not refund my money already anyway, do they want to email about the weather now???

To paid a price to deliver something I feel should be delivered as sent or the carrier should go good for it, but no we have to insure us against bad service by the carrier, I have some horror stories I could tell but I don't want to re-live them right now.. I could go a little postal myself :mad:

I've lost 100's of pounds of the JDM5160 inbound by UPS because the company won't use USPS flat rate.. damned if you do and damned if you do..

what do you get when you cross fedex with UPS ??? FEDUP :mad:
 
Chris Meyer said:
What else would you expect from a quasi-governmental monopoly that the taxpayers are forced to support. No need to pay for your mistakes when you can just have a law passed to exempt you from liability. :(
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I would check my facts. The taxpayers do not support USPS - it is supported by the postage alone and is not subsidized by taxes.
 
Dan Gray said:
this is a little of the convo between I and them..
their Machines destroyed A package I sent out , Bob got the label only..over 3 weeks latter,, ..and they admit fault....
he got a note with the label saying " the box was damaged in shipping "
(that's an understatement:jerkit: )
on the back of the envelope :confused: :rolleyes:
I emailed a report on it and this is some of what they will do about it..
right? they won't even refund the shipping money..:mad:
****
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Why the heck didn't you insure it? When you make a decision not to insure something, you can't then expect them them to pay an insurance claim as though you had purchased the insurance. You don't have any claim at all. Next time I would buy the insurance.
 
Dan Gray said:
Don
this was 27 pounds of Ban saw steel packed well and sent by USPS flat rate priority.. I've sent out well over 1000 pounds of the JDM5160 with no problems and bunch this saw steel...
this was packed like normal, taped and bound so there would be no movement inside the box..
personally I think they randomly took the box apart to see what was inside and then dumped it
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Only a federal agent with a warrant issued by a federal court can go inside First-Class or Priority Mail. Maybe they think you're some kind of terrorist mailing bombs. :D
 
Dont take this the wrong way but how big of a town is Brownville?Dont these people see you often enough where they can make things right??

Rob, as for Fed-ex I had to chase my KMG for 3 days!!!!:mad:It showed up on a friday I was home the guy slapped a note on the door and took off,I had to work all weekend.Then on monday I went there to pick it up they couldnt find it,tuesday I got there early with a cup of coffee and a sandwich and sat in the office untill they found it.I had to honestly sit down and protest!
This has nothing to do with you BTW just venting at fedex.
 
mycroftt said:
Only a federal agent with a warrant issued by a federal court can go inside First-Class or Priority Mail. Maybe they think you're some kind of terrorist mailing bombs. :D
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BULL respectfully :) unless that's exactly what they do on a reg bases with an inhouse agent ..
if it's a suspicious package they sure can find an excuse to open it I'd bet you a bill on it..they will find a reason if they want to look.. I read somewhere since 911 they indeed can ,, don't tape your packages to much it's a signature marking of a bomber you know..

they want you to insure it to keep from being responsible for it,and that's wrong IMHO..they are the handlers the insurance is not though USPS if it were woun't you think it would be a conflict of interest?? you sound like you work for the USPS :o it don't matter
there's no debate about it..
they suck wind when it comes to responsibility and ethics..to their customers..
 
J.Marsillo said:
Dont take this the wrong way but how big of a town is Brownville?Dont these people see you often enough where they can make things right??
.
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Joe
maybe for the cost of shipping but not the rest, that flat rate amounts to $8.10 ,,I didn't ship it from Brownville
it was from my rent here 114 miles away... in any case it wasn't here that caused the probem, they said it was their high speed equiment that did it..and that is elsewhere..
but they are working on it for me at home, why I don't know , I grew up with the postmaster and she is helping with what she can do with it..
 
Dan Gray said:
BULL respectfully :) unless that's exactly what they do on a reg bases with an inhouse agent ..
if it's a suspicious package they sure can find an excuse to open it I'd bet you a bill on it..they will find a reason if they want to look.. I read somewhere since 911 they indeed can ,, don't tape your packages to much it's a signature marking of a bomber you know..
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Yeah, you're right about that. I'm not familiar with the specific law but President Bush refered to that when he signed the new Postal Accountability and Enhancement Act right before Christmas - so I'm not taking your bet. :D

Dan Gray said:
they want you to insure it to keep from being responsible for it,and that's wrong IMHO..they are the handlers the insurance is not though USPS if it were woun't you think it would be a conflict of interest?? you sound like you work for the USPS :o it don't matter
there's no debate about it..
they suck wind when it comes to responsibility and ethics..to their customers..
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Yep - I work for USPS. Good call. USPS takes a different approach to insurance than UPS. To cover the costs of indemnifying the parcels, UPS includes the insurance charge in the price to ship any package so every parcel is insured - USPS itemizes the insurance charge so the mailer can opt out or opt in (the intent is to provide low cost shipping options). If you opt out you have no real expectation of being indemnified because you made a decision to opt out.

Anyway, nobody that works for any shipping company likes to hear the stories about how we screwed up and lost or destroyed somebody's package. It's a failure on our part and whoever you speak to should admit it whether we are legally responsible for making good on it or not. I apologize that we let you down and I truly hope you have better experiences in the future.
 
mycroftt said:
Why the heck didn't you insure it? When you make a decision not to insure something, you can't then expect them them to pay an insurance claim as though you had purchased the insurance. You don't have any claim at all. Next time I would buy the insurance.
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thats bull, whether you buy insurance or not, by them accepting your money they have agreed to a contract to deliver your package and they have failed to live up to their end of the deal, so they should at least refund your postage. your right that the insurance will need to be purchesed to cover the item if damaged but the cost of postege should be refunded, also i think they should be able to find and return the remnants of what was dammaged. who are they to decide that we dont want our goods even if they are slightly dented or dinged.
dan said it was a package of steel, i would love to know how their machine can dammage steel so bad that it cant be found.

brett
 
"You can file a claim for compensation for loss or damage of Insured Mail, Registered Mail, and Express Mail. Take the damaged item and proof of its value along with the original box and packaging materials and the original mailing receipt to any Post Office. A clerk will help you file your claim." from teh USPS web site, it is their policy, the policy that by using their system you agree to. if you don't like it, don't use it.

im not trying to be rude but come on, this is almost (note almost bot as bad but close) as bad as when some one orders coffee, spills it on themselves then sues becasue it didnt say hot.

its a risk you take by using the mail, if you dont like it use one of the classifications or extras to prevent losing all your money in it or use a different system
-matt
 
SR_matt said:
"You can file a claim for compensation for loss or damage of Insured Mail, Registered Mail, and Express Mail. Take the damaged item and proof of its value along with the original box and packaging materials and the original mailing receipt to any Post Office. A clerk will help you file your claim." from teh USPS web site, it is their policy, the policy that by using their system you agree to. if you don't like it, don't use it.

im not trying to be rude but come on, this is almost (note almost bot as bad but close) as bad as when some one orders coffee, spills it on themselves then sues becasue it didnt say hot.

its a risk you take by using the mail, if you dont like it use one of the classifications or extras to prevent losing all your money in it or use a different system
-matt
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nothing was spilled by me here it was within the USPS..
if you'd go back a read my first post you'd see only the label showed up..nothing else..

the law exempts them from responsibility but to me that don't make it right..



take you're car in to be overhauled, and if the engine craps out on you next week so what?, so you take it back to be fixed right,, right ?,
what would you say to them if they told you ,

oh sorry, you should have your insurance take care of that... OH you didn't get insurance??? I'm sorry, you should take it to another shop and maybe they can help you with it, :eek: if you wanted a good job done or a chance to get your money back you should have read the fine print and paid extra money, to get the job done you asked for in the first place..:confused:
it's a different story now isn't it? but I don't see it any difference in the two cases....do you work from them too :confused: :o it's all about liability..




mycroftt :D
I'm glad you understand and have a concern in it.. and a sence of humor in it too. what can we do but live and bare it..it just seems that, the one time I don't insure it will be the time I get caught..
I will mention yes, UPS does have insurance but they will tell you it wasn't packaged properly to hold up to our Gorillas, well sort of, but close..
all we have to pick from are the choices we have, or take a ride our selves..

the law is on their side..right or wrong..
 
im nto saying i do not see your point in any way (in fact i do think the USPS is rather anoying and doesnt do many thigns right) but by mailing something you are entering into a contract with the USPS and the terms of the contract has been written by the USPS.

IMHO your example was not like what has happened here, it would be more so if a piece that had been replaced by them failed, they have no obligation to replace it or pay for any damage caused by it. the manufacture might be, but not the mechanics or shop.

i do understand your problem and i do think it is messed up that the machinery can do such damage and be acepted BUT it is a risk that is rather obvious to the general public and pretty well documented that does have a way to at least guarentee compensation.

again i am not trying to be rude/mean/etc in any way just trying to show how the USPS really has no legal (or even much of a just being honest/good/what ever) obligation

-matt
 
SR_matt said:
IMHO your example was not like what has happened here, it would be more so if a piece that had been replaced by them failed, they have no obligation to replace it or pay for any damage caused by it. the manufacture might be, but not the mechanics or shop.


-matt
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NO:confused:
if you have a piston(mail) replaced in your engine (put on our conveyor)and it was not replaced right ( danm the conveyor messed up) the piston company will not go good for it( USPS exemption law)..so now it's the mechanic you have to deal with (USPS)..
again ,,,what if
sorry you should have read the fine print and paid extra for the insurance..
to have a good job done ( making sure it get there in one good piece)
not just the run of the mill job( maybe it will get there),
pay more ( a job that we will make sure you get a good job done right,) .. :confused: again what was the difference?

this is just my opinion ,, have you dealt with a bad situation with a mechanic , they are responsible, I was one for 25 plus years.. :)
 
o ok, our views were different on what you were seeing as what in your scenario.

basicaly i think we can eliminate everyhting down to the question of should USPS be responsible for their machinery malfunctioning correct?

while the machinery shouldnt do it, USPS is not the one that did not make the machienry in a way it can malfunction that drasticaly but yes they are the ones using them and not getting them to be able to function at a better quality.

-matt
 
I'll boil it all down. Dan Gray is getting screwed!!! He didn't get his package delivered at all, he didn't get the contents returned to him. He basically could have saved money and just threw it away with that other delivery company that we haven't seen mentioned here yet. That would be the local garbage pickup service that delivers to the local landfill! Because he paid to have it thrown away!!
 
Just curious, does anyone know the percentage of packages that get messed up like that? They do deliver zillions of items just fine, after all. Doesn't make you feel any better when you're the one getting shafted though... The "customer service"* runaround is complete BS no question, wish I had an answer for that.

*think of George Carlin talking about "servicing the customer" while making appropriate vulgar motions...
 
scottickes said:
I'll boil it all down. Dan Gray is getting screwed!!! He didn't get his package delivered at all, he didn't get the contents returned to him. He basically could have saved money and just threw it away with that other delivery company that we haven't seen mentioned here yet. That would be the local garbage pickup service that delivers to the local landfill! Because he paid to have it thrown away!!
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thank you..
Matt I need to say this and then leave it a lone...I'm not picking on you but it disturbs me to think you think this way,,I don't see the reasoning

USPS makes money for their services,and with their equipment and it seems if it's one package or 1000 packages it should not matter,,

the key word here is, makes, not steal your money
contract or not..
.. be it a conveyor or one of their employees in their direct line of work. at the very least my money is gone , plus my product , now what should I do,
in your words??? maybe?
tell bob Sorry you're out your money , product, shipping you paid because USPS screwed up the shipment??? it wasn't my fault :confused:

how would you feel about tha, if you were Bob and I told you that,,,
now look at it this way..
now I have to replace the product or return money that I gave USPS that Bob paid , and I'm left with nothing..but sending more steel and paying more money to ship the steel and hope it gets there this time..
you can't tell me that's right insurance or not..

your line of thinking..tell me if I'm wrong,, I don't want to point fingers
if you pay me to make you a 500.00 knife and while on the way to the post office to ship it to you , I should happen to get robbed, is that my fault ?I don't think so.
,so considering it's not my fault because the gov does not condone that type of activity ,
do you still want your knife??or your deposit back? it wasn't my fault it got stolen..
so why should I have to make another one for you or refund you're money?,
would you still feel the same way when it's you on one end of the problem?..,,it's no different the way I see it as
, ,it's sad to think some don't think that the way I do about it..
I guess that's why we have Government politics, lawyers and Courts
,what's right is right as wrong is wrong.. if you or anyone feels this way I'd think twice before I'd buy a knife or anything from someone that thinks that way..

the problem is, we have to pick from, 5-6 shippers and they all can take your money just about as easy..:( that's sad and the Gov says it's ok?
 
well the point im trying to convey is that they have insurance for a reason. i do a lot of trading and buying with people via USPS and every time i send something out that is much more than 20 bucks ill always insure it just incase something happens like this. i am not trying to say i do not care (i do feel bad and i personaly think it would be honorable for USPS to pay for it but i also think that when you ship something that you would not want to eat the cost of your self you need to insure it)

yes i agree that there shouldnt be these problems and that customer service needs to be much better but again if you dont want to eat the cost your self buy the insurance that is extremaly cheap and never worry about losing money if something gets damaged/lost/ etc

i see your side and i do agree that it is totaly messed up but i just want to give you some constructive criticism on how to not have this happen and to show you how the government is gona let you get screwed over on this.

-matt
 
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