- Joined
- Apr 11, 2013
- Messages
- 274
I have about 12 Emersons now, sold off the ones that just didn't feel good to me. I've been using Emerson knives for about 4 years now, I think.
Most things have been covered, but I'd like to cover the service part of the question. I've sent a few knives back for warranty issues, probably 3 out of 20 or so that I've owned. Of those 3, 2 of them were used well by others and developed some lock slip, while the other one was new and the lock slipped. EKI fixed all of the knives I sent in without question, even one that the previous owner had sanded and polished which could have been considered as something that would have voided the warranty. Including shipping time from MI to CA and back, the longest it took to get them fixed was two weeks.
While some will argue the locks shouldn't slip at all, I believe things wear out and need to be fixed, and sometimes shit happens. In my experience EKI has stood behind their products completely and taken great care to make me happy with their knives.
I carry 1 or 2 (sometimes 3) Emersons daily. It's a rare day when I carry another brand of knife.
Most things have been covered, but I'd like to cover the service part of the question. I've sent a few knives back for warranty issues, probably 3 out of 20 or so that I've owned. Of those 3, 2 of them were used well by others and developed some lock slip, while the other one was new and the lock slipped. EKI fixed all of the knives I sent in without question, even one that the previous owner had sanded and polished which could have been considered as something that would have voided the warranty. Including shipping time from MI to CA and back, the longest it took to get them fixed was two weeks.
While some will argue the locks shouldn't slip at all, I believe things wear out and need to be fixed, and sometimes shit happens. In my experience EKI has stood behind their products completely and taken great care to make me happy with their knives.
I carry 1 or 2 (sometimes 3) Emersons daily. It's a rare day when I carry another brand of knife.