The quote of the century for knife customer service.
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CS Beaver Tail
- Thread starter tincan
- Start date
- Joined
- Oct 19, 2009
- Messages
- 707
I agree that CS should have replaced it just for PR's sake. I doubt they'd have to replace a lot of them because most knife fans wouldn't baton a slicer.
BTW here's the CS knife that'll withstand prying & batoning all day long
View attachment 234655
Just don't expect much in the way of slicing; That's the Beavertail's job.
BTW here's the CS knife that'll withstand prying & batoning all day long
View attachment 234655
Just don't expect much in the way of slicing; That's the Beavertail's job.
And also very useful in cutting those pesky ropes hanging from the ceiling! Seriously, right tool for the right job I get it. But questionable advertising, false product descriptions and poor customer service I do not get.
So, I have been buying Ford trucks for over 20 years. I have been a very loyal customer of Ford. I then buy a new small truck, and proceed to drive it into a tree. I then wreck the truck, but, since I have been a loyal customer, I think they should give me a new truck.
Ford, sends me a letter stating that they will not give me a new truck, but they will offer me a large discount off of a new one, since I drove it into a tree, and that is not covered by the warranty.
I then post on Ford's website how Ford has screwed me and that their customer service sux... blah, blah, blah...
The Chevy fans agree, that Ford sux and that their customer service should just have given me a new one.
Cuz, ya know, the truck should have been "Ford Tough" like their ads say...
Gimme a break.
You admit that you abused the knife.
You expect this knife to defy the laws of physics.
You think that CS "owes" you for your loyalty to the point that they should override their warranty, even though they have done nothing wrong and you screwed up your knife.
They did offer you a discount on a new knife, offering you a good deal for a new model. They were trying to meet you 1/2 way, even though you are the one that made the error and they truly do not owe you anything, but that is obviously not good enough for you. I notice you did not mention that they offered you a discount... hmmm...
Not good business? How is offering you a discount not "good business", even though you went beyond the warranty?
And my personal opinion here- batoning is just foolish. I go out in the bush for a weekend, and use my knife to... wait for it... make tools like wedges.
I heard a good Q&A exchange re. batoning
Q- Are you depending on your knife as your primary outdoor tool?
A- Yes.
Q-Do you depend on the knife to potentially give you shelter?
A- Yes.
Q- Do you depend on the knife to potentially feed you?
A- Yes.
Q- So, you are saying that you may well need the knife for your very survival?
A- Yes.
Then, why the hell are you hitting it with a log?
Hey, I depended on my mom to feed, clothe, and shelter me... I never hit her with a log.
Ford, sends me a letter stating that they will not give me a new truck, but they will offer me a large discount off of a new one, since I drove it into a tree, and that is not covered by the warranty.
I then post on Ford's website how Ford has screwed me and that their customer service sux... blah, blah, blah...
The Chevy fans agree, that Ford sux and that their customer service should just have given me a new one.
Cuz, ya know, the truck should have been "Ford Tough" like their ads say...
Gimme a break.
You admit that you abused the knife.
You expect this knife to defy the laws of physics.
You think that CS "owes" you for your loyalty to the point that they should override their warranty, even though they have done nothing wrong and you screwed up your knife.
They did offer you a discount on a new knife, offering you a good deal for a new model. They were trying to meet you 1/2 way, even though you are the one that made the error and they truly do not owe you anything, but that is obviously not good enough for you. I notice you did not mention that they offered you a discount... hmmm...
Not good business? How is offering you a discount not "good business", even though you went beyond the warranty?
And my personal opinion here- batoning is just foolish. I go out in the bush for a weekend, and use my knife to... wait for it... make tools like wedges.
I heard a good Q&A exchange re. batoning
Q- Are you depending on your knife as your primary outdoor tool?
A- Yes.
Q-Do you depend on the knife to potentially give you shelter?
A- Yes.
Q- Do you depend on the knife to potentially feed you?
A- Yes.
Q- So, you are saying that you may well need the knife for your very survival?
A- Yes.
Then, why the hell are you hitting it with a log?
Hey, I depended on my mom to feed, clothe, and shelter me... I never hit her with a log.
- Joined
- Dec 29, 2010
- Messages
- 3,135
All I have to say is next time, buy an outdoors knife and not a "tactical/holdout" knife.
Jason B.
Knifemaker / Craftsman / Service Provider
- Joined
- Jun 13, 2007
- Messages
- 11,169
Lol, awesome post!
Just curious here. But if he didn't mention that they offered him a discount... how do you know about it?
I'm just trying to make sense of all of this, because I can see both sides here. But if CS offered a discount when they returned the knife, I would call that a pretty happy medium. I just don't see how you would know that, unless you work for CS or something like that, or he mentioned it in another thread I didn't see.
Personally, I do see the use of batoning (generally getting nice dry inner wood for a campfire, things like that). That said, I use a Becker BK2 for the job, which was obviously designed with that type of use in mind, and I am not depending on it in survival situations (jeep camping mostly). I just find I split kindling safer with a knife and a baton, than with a hatchet. I probably wouldn't attempt to baton with something like the beavertail, but thats just me.
Also, to the OP, if you're looking for a very sturdy small fixed blade... try out the Becker BK11 or BK14. They're designed for more... um... "robust" use
.
- Joined
- Mar 27, 2009
- Messages
- 5,975
Beckers are excellent knives, but Cold Steel also offers great knives in that segment. The tiny waver thin Tac series just isn't one of them.Also, to the OP, if you're looking for a very sturdy small fixed blade... try out the Becker BK11 or BK14. They're designed for more... um... "robust" use
Disagree. I expect a knife advertised as a light camp/outdoor knife to perform as such without failing.
I expect a company to make a quality product and honestly represent it.
You can defend declining and crappy products and service if you like, but I won't.
Bushman wins. The Bushman warranty also wins. "No questions asked" replacement is a win in my book.
The commerce or sales cycle has changed with the internet and the way businesses have treated customer service in the past won't cut it anymore.
Go to google and type in "CS Beaver Tail" just as any consumer researching the product might and see what results you get. Now think if the original title had been "Cold Steel Beaver Tail". It's called reputation management and you can bet your a** there's a whole department dedicated to it at Ford.
BTW I know this from experience, we have had a customer that was in the "wrong" go out and post on four of five industry forums (not knifes) that we "screwed" him. Now we know full well that we were in the right and have registered and explained our position but that doesn't stop his forum threads from showing up for most of our bread and butter search terms for that one particular product that sell based on the keywords he used. With 20/20 hindsight we would have just written off the original deal, taken it in the shorts and kept him happy. As it stands we've probably lost multiple sales and tens of thousands of dollars due to his "Do not buy from XXX" type of threads.
That's what I mean when I say take "right and wrong use" out of the equation and look at it strictly from a business standpoint.
Go to google and type in "CS Beaver Tail" just as any consumer researching the product might and see what results you get. Now think if the original title had been "Cold Steel Beaver Tail". It's called reputation management and you can bet your a** there's a whole department dedicated to it at Ford.
BTW I know this from experience, we have had a customer that was in the "wrong" go out and post on four of five industry forums (not knifes) that we "screwed" him. Now we know full well that we were in the right and have registered and explained our position but that doesn't stop his forum threads from showing up for most of our bread and butter search terms for that one particular product that sell based on the keywords he used. With 20/20 hindsight we would have just written off the original deal, taken it in the shorts and kept him happy. As it stands we've probably lost multiple sales and tens of thousands of dollars due to his "Do not buy from XXX" type of threads.
That's what I mean when I say take "right and wrong use" out of the equation and look at it strictly from a business standpoint.
- Joined
- Mar 27, 2009
- Messages
- 5,975
Sometimes it's hard to decide. Should you let an obvious dimwit hold you hostage to bad publicity? Or will you take the chance you can survive his unfounded rantings?
In this case I think Cold Steel has nothing to worry about. The OP has been a member here for 5 years but never posted anything - even on his quarter century of purchases from Cold Steel - until he busted his Beavertail so recently. I think it's pretty obvious what's going on here.
- Joined
- Apr 15, 2008
- Messages
- 3,010
I felt like I was watching a bad South Park episode, with Lynn "Cartman" Thompson yelling "respect my authority" as he sliced up up the cardboard bad guy. CS makes some good knives but he is such a tool. Sorry that your Beaver broke but batoning with that thin of a knife was only going to end badly. That said CS customer service should have still replaced it, along with a note that said "here's a new one, now no more batoning stupid"
Wow, when did we be become such a big group of fools that believe in rewarding idiocy? I think I'll buy a new car, drain the oil, and blow up the engine, and then ask for a new car. I mean, shouldn't it run without oil? If not, then they should replace it so I don't say they have bad service, and then put a note on the new steering wheel that says use oil next time stupid!
Rewarding idiots breeds idiots, and bankrupts companies. Don't do stupid things, and you won't need to worry about being told no by the warranty dept.
Can't speak for others but it's influenced me. Also don't forget that a large portion of the views will be from non members that might not take the time to read through the thread. All they're gonna do is click the first result, see a broken knife and be outta here.
Given the 4 -8 dollars (including shipping) it probably would cost to replace that knife I can tell you what side of the decision I would come down on.
Alright look at it this way:
Cold Steel spends hundreds of thousands to build their reputation, the willingness to let even the tiniest fraction of it go over 4 bucks is flat crazy and IMHO stupid from a business perspective.
Given the 4 -8 dollars (including shipping) it probably would cost to replace that knife I can tell you what side of the decision I would come down on.
Alright look at it this way:
Cold Steel spends hundreds of thousands to build their reputation, the willingness to let even the tiniest fraction of it go over 4 bucks is flat crazy and IMHO stupid from a business perspective.
Sometimes it's hard to decide. Should you let an obvious dimwit hold you hostage to bad publicity? Or will you take the chance you can survive his unfounded rantings?
In this case I think Cold Steel has nothing to worry about. The OP has been a member here for 5 years but never posted anything - even on his quarter century of purchases from Cold Steel - until he busted his Beavertail so recently. I think it's pretty obvious what's going on here.
Guess you know everything....
- Joined
- Apr 15, 2008
- Messages
- 3,010
I felt like I was watching a bad South Park episode, with Lynn "Cartman" Thompson yelling "respect my authority" as he sliced up up the cardboard bad guy. CS makes some good knives but he is such a tool. Sorry that your Beaver broke but batoning with that thin of a knife was only going to end badly. That said CS customer service should have still replaced it, along with a note that said "here's a new one, now no more batoning stupid"
The productis a consumer level utility blade. You overused and blatently abused it. I can take a Benchmade, Busse, or whatever other knife brand on the the higher priced end of the spectrum and abuse it blatantly, and it WILL fail. They are never indestructible by their nature.
The Beaver tail is a decent knife, FOR ITS DESIGNED PURPOSE. Calling it crappy to try to defend your dumbass move will not change that you made a dumbasss move. Own it, and suck it up like a man instead of trying place the blame elsewhere.
Quit your whining.