I spoke with the buyer at Knifecenter.com yesterday for a while. He's a very nice guy, honest and upfront and willing to offer information when asked. Amazingly to me, he, and the first salesperson I spoke to there, both said they've NEVER yet been asked about warranty info or how to go about getting a knife fixed, if need be, by Custom Knife Factory. Here is the reality according to the buyer at Knifecenter.com -- They will warranty (exchange) a knife by CKF for 60 days...after that, if the knife breaks in anyway, a detent ball pops out, whatever, (and things do occasionally happen, imagine if it is an expensive knife...I've seen videos on Youtube of Shirogorovs that developed detent ball issues...and as a multiple Shiro owner, I wasn't happy to watch that, believe me...but at least you can send a Shiro back for repair if you must, still a drag, but a viable option...I recently sent an Andre Thorburn L50 to Mr. Thorburn due to a weak detent issue. He fixed it and sent it back to me from South Africa, promptly and at no charge! THAT's customer service. I will continue to buy/collect his amazing knives.) they, Knifecenter, CAN NOT WARRANTY CKF product...and THEY HAVE NO IDEA if they can get CKF to do anything. CKF offers nothing as far as warranty or repair services thus far. Laughable and totally amateur level, in my opinion. Knifecenter.com says they will "do their best" but can promise nothing. Buyer beware. They also say that if Custom Knife Factory is still around in a year, they will likely have some sort of warranty situation worked out, hopefully. No help to anyone buying CKF product now, other than the 60 day exchange period Knifecenter will honor. If CKF is gone in a year, oh well, what can Knifecenter do for the customer? In reality, "nothing". So...potential buyers should know the truth and not simply assume that because you bought CKF product from Knifecenter.com (in the US) as opposed to ordering directly from CKF...that you're really any better off beyond 60 days. From my experience with CKF, (I own 3 different CKF knives...Konygin Maxi, Sukhoi & Deception-1, and now they've lost me as a customer) I will not buy from them again due to detailed info given in an earlier post I placed in this thread (on pg. 2)...and because I am not willing to buy from a company that will not back, warranty, offer any customer care...among other reasons given in earlier post. In my opinion, they've already blown it too many times (CKF). How U.S. dealers/distributors can do business with CKF without getting warranty coverage from the "manufacturer" (CKF...and I use the term "manufacturer" loosely here) for the US customers of Knifecenter.com, etc. is amazing to me...and I think premature. I think Knifecenter is totally legit and doing what they can with this "manufacturer"...but CKF...no way. They need to learn how to do business like professionals, not Joe-shady selling on ebay, no where to be found if there is a problem. You should't have to hope & rely on Paypal protection in order to trust a "manufacturer". They shouldn't operate like a slimy, individual rip off artist. I do commend the Chinese for making better & better knives at great prices. THEY are beginning to do it right.
