Disappointed with Strider

and

Sucks ive gotta post this...but here it is


070209
Regarding repairs:


We are forced through both Liability and Monetary reasons to make some changes to our repair policy.

Liability: We are responsible for the condition of EVERY knife that LEAVES our shop, regardless of what has been done by YOU. When the knife leaves here, and we have worked on it, we are responsible for it again. Unfortunately, we can’t afford the liability of YOUR work.

Monetarily: We currently spend an average of 20 man hours a week on repairs that are not caused by “use”. These repairs are due to “Pimping, Tweaking and Fumbling.” We get knives that you wouldn’t believe….with notes that are so incredible that I wish I could start a thread and post them for you…..
“I’m not sure what's wrong….the knife is brand new I never even took it out of the package”…. That’s odd… because we always put the screws in the correct side of the knife… and we don’t cover everything in red loctite…

This has nothing to do with Pimpers, Tweakers or Fumblers… We’re fine with all that. Unfortunately, much like your auto warrantee wouldn’t cover a home made fuel injection system on your new Corvette, we can’t assume liability for your home made knife changes.

Therefore:

Any knife sent in for sharpen/repair; will be returned to Strider Knives Company Standards.

What does this mean on your end?

If you have not Pimped, Tweaked, or Fumbled with your knife….
Not a damn thing. Your knife will be returned to its original condition and sent home for the cost of shipping.

If you HAVE Pimped, Tweaked or Fumbled with your knife…
Your knife will be returned to its original condition, and you will be charged for parts and labor. If we are able to salvage your “parts” we will return them with your reconditioned knife.

Strider Knives Inc. Statement of Warrantee:


If it's broken, we'll fix it.
If it's dull, we'll sharpen it.
If it's old and tired, we'll refurbish it.
Some things have a fee, some don't.
Ask around ... we won't do you wrong.



m
 
I think they were just trying to make the point to not take apart you knife and start doing home pimp jobs. I highly doubt they will refuse warranty work because you
tightened or loosened the pivot to your desired tension. I've sent in an SNG and SMF to get warranty work done and I've taken them apart numerous time to clean the
knife.
As long as you don't modify the knife in any way, like carbidizing the lock face, they will fix your knife no matter how hard you used it. For a folding knife thats pretty
much the best warranty you can get.
 
finally

Strider HIGHLY recomends that you do not disassemble your Strider folding knives.
WE ARE SPENDING WAY TOO MUCH TIME FIXING KNIVES THAT PEOPLE DID NOT PUT BACK TOGETHER CORRECTLY. We do not want to get to the point where we have to charge for "shop time" on knives that are not re-assembled correctly.
thanks
 
Dear OP,

If you like the knife, use it. You won't ever, ever need to take it apart. Of course, you can (it's very easy) and quite reasonably clean it and reassemble it without problem. If you do it well, Strider will never know and all warranty is fine.

FWIW, I bought my PT used about 5 years (or more) ago. I've used it hard ever since, in all sorts of conditions, including lots of sand and salt water. It was always rinsed afterward, but I never took it apart for cleaning and never had to because nothing I did to it required me to--it just continued to work the same no matter what. (Of course, mine was convexed when I bought it, so I can't send it in without incurring charges for that anyway.)

If you do screw something up, Strider will make it right--they won't refuse to work on it, but they will charge you for it. It's really that simple.

Cheers,
Daniel
 
severedthumbs said:
idk what the op is smoking but this is their official policy. i have sent in a few knives over the years that i adjusted the pivot on with no problems. i highly doubt the op statement is correct.

If your folding knife has been modified we won't fix it so don't send it in
modified= if any tools were used on your knife to change its appearance Your warranty is void
Change the blade grind= void
Polish the screws, blade or titanium=void
Modify the handle=void
File your lock bar=void
Drill any holes in your knife=void
burn up your knife in a fire= VOID
If you strip a screw we will repllace it for a charge
If you break the tip or chip the blade we will fix it no charge
If you take the knife apart and ruin the lock up thier might be a charge
***charges are detirmined on how long it takes us to fix it****
WE WILL NOT SEND OUT OR SELL ANY PARTS

STRIDER KNIVES
120 NORTH PACIFIC ST
UNIT L-7
SAN MARCOS CA 92069
USA
Click to expand...

I was going by what I was told to me by whoever runs their emails. Now it may just be that they won't repair it for free, but I was, again, going off the email from their official website.
 
Pardon me, but I can't seem to find any clearly stated warranty on Strider's website. If you click "warranty service" you happen upon this:
http://www.striderknives.com/products/index.php?main_page=shippinginfo
"Warranty Service
When sending in knives for warranty work please include ...

Your complete contact information(name address, e-mail, phone number) A detailed note about what you would like done to your knife.

15.00 USD for return shipping (check, MO, Bank check )

Please ship to
STRIDER INC
120 NORTH PACIFIC ST
UNIT L-7
SAN MARCOS CA 92069
USA "

Not a particularly explicit warranty. As it just so happens, strider's NOT officially stated warranty isn't the best in the business either. To my knowledge Busse Knife Group has the best warranty in the business, which isn't hidden nor do you have to read through pages of personal statements or send in emails to figure it out. Its right there on ALL of their websites:
"Our guarantee is simple. We warrant your knife against any and all unintentional MAJOR damage for life. The (insert bussekin brand here) guarantee is on the knife and NOT just for the original owner."

Also, unlike Strider, Jerry Busse has been known to on occasion mention things like "if you want to take the handles scales off, use this size drill bit to drill out the rivets and then send it all back to us when you're done so we can reattach them for you."

This is not to say striders are BAD knives, because they're not, but I can very much understand with you getting a bit queasy when someone tells you that you can't adjust the pivot. That warranty is hardly the best in the industry, because even the warranties generally considered to be "restrictive" and not "the best in the business" don't give you a hard time about adjusting the pivot they say something like "we do not warrant against DAMAGED CAUSED BY DISASSEMBLY' instead of saying "if you've disassembled it, you're screwed." As someone who has spent some time abusing knives, folders tend to pick up crap in the pivot which is annoying to get out. I can completely understand why Strider couldn't warranty against someone fumbling with their knives and stripping the screws, but part of owning a folder is disassembling it. Lets face it, this isn't a watch with a million moving parts, it basically has one moving part, a few washers, and a few screws. It isn't rocket science. Firearms similarly need to be disassembled to be cleaned, and they're much more complex than a folding knife, and you don't see JP Rifles saying "if you pull your BCG out to clean it your warranty is void." Strider could have worded their warranty such that maintenance would not void the warranty so long as it did not damage the knife, thereby shedding the liability of so called pimpers, fumblers, and tweakers, but instead they made is so you really can't take proper care of your knife without worrying that they'll be able to "figure it out." Of course all this is hypothetical since their website doesn't explicitly state any warranty at all. Long story short? Use your knife and enjoy it if you can, and if it bugs you buy a different brand. God knows there are enough choices out there that if you can't stand one company's warranty, there is another that'll satisfy your need.
 
There is nothing wrong with Strider warranty. It is the best in the business. It is known that they do not update their site. Their warranty is spelled out in plain English in their paid forum on another site. Anyone can email them also for any answers they need.

Adjusting the pivot does not void the warranty. You can take the knife apart to clean it. It doesnt void the warranty. Striders warranty also follows the knife not the owner. And they have also replaced knives that were broken in purpose! Would Busse ever do that? I highly doubt it!
 
severedthumbs said:
There is nothing wrong with Strider warranty. It is the best in the business. It is known that they do not update their site. Their warranty is spelled out in plain English in their paid forum on another site. Anyone can email them also for any answers they need.

Adjusting the pivot does not void the warranty. You can take the knife apart to clean it. It doesnt void the warranty. Striders warranty also follows the knife not the owner. And they have also replaced knives that were broken in purpose! Would Busse ever do that? I highly doubt it!
Click to expand...

Strider may have in the past, but it doesn't seem to be the case anymore.
 
severedthumbs said:
There is nothing wrong with Strider warranty. It is the best in the business. It is known that they do not update their site. Their warranty is spelled out in plain English in their paid forum on another site. Anyone can email them also for any answers they need.

Adjusting the pivot does not void the warranty. You can take the knife apart to clean it. It doesnt void the warranty. Striders warranty also follows the knife not the owner. And they have also replaced knives that were broken in purpose! Would Busse ever do that? I highly doubt it!
Click to expand...

Actually they have replace knives that have been intentionally broken or otherwise abused quite often. They can't expose themselves to the liability of SAYING they cover that, but Busse really does encourage severely hard use. This is not a pissing match though between brands. I would however invite you over to the Busse fourms where you can check out how their customer service works and their knives insane toughness. As someone who has toyed with both I have my preferences, but really if you're a hard use knife lover you should check them out. You'll love them. :)
 
I’ve taken ALL of mine apart. I’ve sent in two of the 12 I've owned over the years. They fixed both without any problems. I never pimped anything but I did beat the piss out of them, sharpen them and grease them while apart. You don’t need to pull them apart to clean them, just WD40 them and wipe them off. If you don’t do anything otherwise silly you won’t have an issue. Some people take them apart and put them back together and send them into get fixed and say they never took them apart but it’s quite obvious.

PSD tool is keen.
 
I'm not sure what some people expect to use their cutting tools for, but 12+ years ago when they started to make folders I don't remember people having issues. After 3 deployments, a float and thousands of MRE's Old Salty never had any issues. Best $365 Ive ever spent on a knife.



StriderAR2.jpg




StriderAR.jpg
 
The way Strider recommends to clean and lube your knife. Is to hose it down with a water hose,and spray the crap out of it with WD40.
 
For the same money, you can own a CRK Sebenza, which is, with some argument, the smoothest-operating blade in the production line. And they INVITE you to take it apart, and clean it, and even have free YouTube videos to help you do just that.
I have Sng and SJ75 Striders and I've had perhaps 8-10 Sebenzas.
The Sng has a thicker, sturdier blade @ 0.165" than the Sebbie, although the SJ75 is the same blade thickness @ 0.125".
If you want to pry nails out of a board, get the Strider Sng. If you want a smooth non-tactical appearance which lasts forever, get a Sebenza for a more casual carry. And I do like the smaller length of the SJ75 which has, BTW, the same blade-length as the Sng.
Yes, I would take the Sng to war; the Sebbie or the SJ to Outback.
They are both very good.
Check it out.

BTW, you might never need the warranty for either folder.
 
Last edited:
Sonnydaze said:
For the same money, you can own a CRK Sebenza, which is, with some argument, the smoothest-operating blade in the production line. And they INVITE you to take it apart, and clean it, and even have videos to help you do just that.
I have Sng and SJ75 Striders and I've had perhaps 8-10 Sebenzas. Check it out.
Click to expand...

What about the Umnum? I just like the look of the Umnum better, no clue why.
 
I agree with you, VolundoftheForge. I will answer you by PM.
And I apologize for abducting this thread's subject matter.
 
dear OP,

sorry but i have to call bullshit.....I have owned MANY striders before( around 40 or so have passed through my hands). I have USED and ABUSED some of my users. i have sent knives in with blade play, as well as knives i have taken apart and put back together and put loctite on. I have never pimped any of my knives and all have been returned back to me without charging for any work what so ever.
 
Don't modify the knife

Follow that simple rule and you have one of the best warranty's in the biz.

You can take it apart and clean it, if you know how to turn a screw and know what you're doing. No problem.
 
I thought the pivot or scales were slightly oval shaped, thereby by just rotating the pivot you get different tentions.

Can't remember if I read it or seen it on a youtube channel. It might have been on Solosknifereviews.
 
As much as people say you'll never have to disassemble the knife, well...
My SnG developed vertical blade-play due to not having the lock-bar sprung enough towards the G10 side.
So, send it in, and perhaps have it go missing like an SmF of mine did in transit?
Hell no.
So, I dissembled it (after heating the hell out of that loc-tite), and bent the bar a bit further with the magic technology of thumbs.
Reassembled it, and there's no blade-play at all since...and no friggin loc-tite either.
Now it is good to go, and has been for a few years.:thumbup:
 
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