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Discount Knives: Bad

I had the same problem as jweage. I placed an order, several weeks passed, no shipment. E-mailed Discountknives and got a reply stating that one item was out-of-stock, would I like to have the in-stock orders mailed. I said yes. Several weeks later, stil no delivery. I cancelled the order in-toto. This whole thing played out over a period of about seven weeks. I was never billed for anything but.... as the old TV commercial goes "It's No Way To Run An Airline" (or even a mail-order, on-line cutlery business).

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Stickfighter2
"I Used To Be Disgusted But Now I'm Just Amused"
 
Originally posted by KentDog:
Dave, I have never heard of e-mails getting lost, but I understand what you are saying. I guess it is possible for e-mails to get lost.
Click to expand...

E-mails do get lost. They travel through many servers on their way to the recepient and the chance they do not make it is quite high. We even found some servers that do not "like" certain types of e-mail and they do not forward them. Then you can wait forever for such an e-mail.

If you can, do not use freemail (they are less reliable), if you do not get reply in a few days, resend the same e-mail from different e-mail address (even different e-mail provider)...

Good luck.

David

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DIVERTI NESCIO

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My Photopoint pictures

Mikov Knives

[This message has been edited by David1967 (edited 11-23-2000).]
 
I've ordered from these guys several times and while delivery time was on the slow side I always received my merchandise
As far as email getting lost: here's a little story, I was vacationing down Mexico way this spring and i would email the pet sitters ( we've got 5 dogs, a lizard and cat ) guess what?? out of the 10 or so messages I sent only about 3 made it home!! And I had my address book right in front of me.So yes email does get lost

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JimBob
 
I haven't ordered from Brian in probably over a year. My experiences with him in the past, (and there were many), could be either hot or cold. He could give the greatest service on the Net and other times it would be "ho-hum". I've had orders that were a little late and he would give me a further discount and an apology. Other times he might be out of an item but assuring me that when he received it, it would go right out to me, (he always kept my account info so he could just ship it to me). Then after that, never hearing from him about it again. I chalked up his "hot/cold" service to him being a one man operation. Now I NEVER had a truly bad experience with him, just got frustrated sometimes thinking; "Does he want my money or not?" He lost several purchases from me to what I perceived as indifference. His service WAS NOT so bad that I wouldn't consider ordering from him again sometime. Hope he's hired some help though. As the forumite stated above; "You can always go elsewhere".
 
KentDog,

I guess I think this has been discussed to death.

We all know how Brian is.

I have had hit and misses with him too.

I don't cry about it; I just buy from someone else.

Do you want good service or good prices?

Sometimes you can't get both!

IMHO, his business is probably more than he can handle.



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RICK - Left Handers Unite
 
Well, I gave up.

Following is the sum total of my correspondence with Brian about two orders.
Since this is an exact copy of the emails, it
should be read bottom up, the first message is at the end.

I think I was reasonable, did I do anything to deserve being completely ignored?

-----
rom: Alan Folsom <folsom@jmisoftware.com>
To: brian@DiscountKnives.com
Subject: (Fwd) (Fwd) Re: (no subject)
Copies to: brianskelton@erols.com
Send reply to: folsom@jmisoftware.com
Date sent: Tue, 28 Nov 2000 12:15:19 -0500


Since you cannot be bothered to reply to simple requests for information,
please cancel both of these orders.

You know, I can deal with out-of-stock issues, or any other problems a
vendor may have. I can't deal with being ignored when I ask for
information. I don't know how you can stay in business this way. I always
thought the complaints about you on the internet were just some idiots
blowing smoke. I see I was wrong.

Al Folsom

------- Forwarded message follows -------
From: Alan Folsom <folsom@jmisoftware.com>
To: brian@DiscountKnives.com
Subject: (Fwd) Re: (no subject)
Send reply to: folsom@jmisoftware.com
Date sent: Tue, 21 Nov 2000 10:32:10 -0500


Hello Brian-

Please tell me if you will not be able to fill these orders, as the
Twins birthday is fast approaching, and I will look elsewhere if
necessary.

Thank you,

Al Folsom


------- Forwarded message follows -------
From: Alan Folsom <folsom@jmisoftware.com>
To: brianskelton <brianskelton@erols.com>
Subject: Re: (no subject)
Send reply to: folsom@jmisoftware.com
Date sent: Wed, 15 Nov 2000 08:53:12 -0500

Hello Brian-

And did you find out anything? Actually, there were two orders, one day
apart, and I have not heard anything, nor has either credit card been
billed, for either order. It's now over two weeks, which is not
unreasonable if I know about it, but normal service from you has been so
much faster.

Thanks,

Al Folsom


> I'll have someone check as to the status of your order.
>
> Brian
>
> At 11:26 AM 11/8/00 -0500, you wrote:
> >Hello Brian-
> >
> >I placed two orders over a week ago, and I see my credit cards have not
> >yet been billed for either one. No big deal, I just wanted to make
> >sure they weren't lost.
> >
> >One order was for two Buck 444's and two Ka-Bar small rosewood hunters.
> >These are birthday presents for my twin 11 year old sons, so there is a
> >bit of a time deadline for these.
> >
> >The other order was for a CRKT Kasper and a Buck Skinner with Cocobola
> >handle. These are toys for me, with no time deadline at all, other
> >than my office manager getting tired of wiping my nose prints off the
> >window after I wait for the UPS man.
> >
> >Let me know if there's a problem.
> >
> >Peace,
> >
> >Al Folsom
>


------- End of forwarded message -------
 
biggrin.gif


[This message has been edited by remster135 (edited 11-30-2000).]
 
Want great service and great prices?
Check out http://www.skylandscutlery.com.
Greg has the best prices I've seen online. I've been a loyal customer for 5 years and never had a problem with service. If he doesn't have it, he will get it.

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"Don't interfere with anything in the Constitution. That must be maintained, for it is the only safeguard of our liberties.
----Abraham Lincoln
 
folsom, your e-mails were reasonable.. and NO ONE deserves to be ignored by a business.

I'm not mad at discount knives anymore; I thought I would just say what I thought. I don't want to sound like I am trying to bury Brian or anything.
 
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