Hate to say it, but in my initial transaction with Brian, I had cause to question his honesty. Ultimately, he came through and provided a refund, but for 2 weeks or more, I thought surely I'd been ripped off.
Subsequently, I ordered his catalogue, but just figured was risking little over $10, so would live with it if it went wrong.
The problem order was handled promptly and efficiently. Unfortunately, the knife was bad. Got a Scimitar I was absolutely incapable of opening with one hand. Nearly went in for testosterone check. Called him, followed his instructions to send it back, asking for another. Then things went haywire. After an incredible # of failures to reach him by phone, multiple unanswered e-mails, I finally got Brian on the phone. He denied knowing me, or ever having done business with me.
I finally wrote up a fairly nasty e-mail, which included all the dates/times of previous e-mail correspondence, etc. Silence for over 2 weeks, then a check in the mail. Had asked for CC to be credited, but accepted $$ gratefully. AM sure it was over a month from the initial order until check rec'd. Believe total time was nearly 6 wks.
My take on this is that if he has the knives in stock and they're okay, that everything will work great. Present Brian with a problem, and things get very shaky.
Yes, his prices are usually the lowest. But a savings of a couple bucks sure ain't enuff compensation for the grief I went thru with him.
I may take another chance on him sometime, but only if I believe him to be only source, and it is in stock. Don't know what I'd do if knife had serious, obvious defects again. Might go to manufacturer.
Do need to say this in fairness. Back when this happened, I had clear picture that Brian was understaffed. Doesn't sound like that has changed. Am thinking that is basis for the low prices -- a one man show, and he's fallible.
Good luck to us gamblers!
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Asi es la vida
Bugs
Brain will cover you, expect that. And better yet, the prices are the best. 
