DLT Trading Poor Customer Service

[Chris Bruce]

Hello friends,
I would like to express an issue I have had with a certain popular knife retailer: DLT Trading. On August 9, 2021 I ordered a Spyderco PM2 through DLT Trading in s45VN. In my order details I had asked that the knife be checked before it was shipped to me. Upon arrival after opening the knife, I discovered that the knife has significant chipping on the edge. After contacting the dealer with an included photo of the knife and the issues, I was informed that the knife would not be refunded and that it was being shipped back to me. They claimed that the knife had been inspected before it was sent out and that they found no issues with it. This is a company I have given many chances on multiple orders which have all arrived defective or damaged and as such have been returned or exchanged. They also claimed that spyderco produced a quality product and that it was not possible for that specific knife to arrive in that condition. They are currently still in possession of my knife so I am unable to show any photos of the damage at this moment but plan on uploading them when I have the knife back. This specific company sent out a defective product, authorized a return on the knife, and is now attempting to backtrack. I cannot recommend purchasing from these people nor can I advise anyone to look at knives through them.
Thanks,
Chris

 

[JOELSM]

Good…Bad…and the Ugly.

 

[jbmonkey]

I've always had great transactions with them. on my good dealer list.

they are here so they can respond if they want.

J Jordan@DLT

 

[Danke42]

Hard to believe this side of the tale of woe.

J Jordan@DLT

 

[91bravo]

DLT is one of the most stand up companies I've ever ordered from. Jordan has gone out of his way to get me a knife I really wanted, and I'm sure there are many more here that feel the same way. There's GOT to be more to the story than this...

 

[Danke42]

Now we count how many times Jordan gets tagged in.

 

[Quiet]

Hmmmm....glad to see Jordan has been tagged in, something tells me there's more to this story.

 

[ferider]

This is a company I have given many chances on multiple orders which have all arrived defective or damaged and as such have been returned or exchanged.

Be specific please, how many is “all” ?

I’m just the opposite, BTW, all my DLT orders were great.

 

[awjones]

Following…I’ve never known them to be anything less than stellar

 

[jmgruber]

My experience with DLT has been fair prices and quick shipping. 5/5 would purchase from again!

 

[mb>]

That’s a thread title you don’t see around here. My favorite dealer by far.

 

[JBC6650]

The details of this will be interesting. Chris for future reference I recommend taking pictures when the item initially arrives...So when you dick the edge up you have something to compare it to.

 

[Murphjd25]

This is very interesting, I’ve received nothing but the best in product and customer service from DLT and Jordan.

 

[Fort Payne's Finest]

I've heard Whitty at USA Made Blade say that the folks at DLT are legit good people. When a competitor sends props your way, to me, that's the highest compliment.

Gotta be more to this story than is being told.

 

[bigolegator]

Like most have said, I’ve bought from DLT numerous times and never had any issues. That said, I’m sure if I did have a legitimate concern, they would work to make it right.

 

[Kiteman72]

I very recently had just the opposite experience with DLT. Had to return a Combat Troodon that had an impossible to operate switch.

My return was processed quickly and efficiently. My only gripe is having to pay return shipping on a defective item return.

 

[Murdamook]

You may not have the knife present, but surely you have the emails. Why not upload screen shots of the email exchanges? Something tells me this isn’t quite as cut and dry as OP makes it seem.

 

[353]

This is a company I have given many chances on multiple orders which have all arrived defective or damaged and as such have been returned or exchanged.

This is very hard to believe for me.

Like many here I have nothing but good experiences with DLT.

So unless you have proof, especially on multiple orders, I simply don't believe you, sorry.

 

[Steely_Gunz]

Yeah, this a GBU thread, and my experiences with DLT have been above the cut. More information and pictures would be greatly appreciated.

 

[Hurrul]

Hello friends,
I would like to express an issue I have had with a certain popular knife retailer: DLT Trading. On August 9, 2021 I ordered a Spyderco PM2 through DLT Trading in s45VN. In my order details I had asked that the knife be checked before it was shipped to me. Upon arrival after opening the knife, I discovered that the knife has significant chipping on the edge. After contacting the dealer with an included photo of the knife and the issues, I was informed that the knife would not be refunded and that it was being shipped back to me. They claimed that the knife had been inspected before it was sent out and that they found no issues with it. This is a company I have given many chances on multiple orders which have all arrived defective or damaged and as such have been returned or exchanged. They also claimed that spyderco produced a quality product and that it was not possible for that specific knife to arrive in that condition. They are currently still in possession of my knife so I am unable to show any photos of the damage at this moment but plan on uploading them when I have the knife back. This specific company sent out a defective product, authorized a return on the knife, and is now attempting to backtrack. I cannot recommend purchasing from these people nor can I advise anyone to look at knives through them.
Thanks,
Chris

Do you still have the photo, mentioned in your original post and seemingly showing "significant chipping on the edge", that you included in your initial contact to DLT?

Post those pics if you can.