DLT Trading Poor Customer Service

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wow. maybe the biggest issue is you op and not the dealer. what you did was unreasonable to say the least. youre not gonna get any sympathy here with that kinda buying behavior and abuse of the dealer.
 
Chris Bruce said:
So for those of you who had a few questions. I started purchasing knives from DLT Trading in in October of 2020. Over the course of two years I have personally ordered 7 items from them. They included a: Chris Reeve Small Sebenza 31, which went back due to finish issues, a large sebenza 31 which went back due to it being too large for my hands, 3 separate spyderco PM 2's which went back for their own separate issues varying from scale issues, to clips not being able to be moved into separate holes, now to a damaged edge. Nothing against Spyderco, I personally believe they make an amazing product but I have had bad luck from this one distributor. A hinderer XM-18 which went back due to rough edges on the spine of the knife and overall discomfort when in hand. And lastly, a hinderer's armorers tool which stayed but was later sold as part of another knife. No, I do not have photo of all the issues of every knife I have had issues nor have I documented that. Up to this point they have honored their return policy and have not attempted to keep me from receiving my funds back. For those curious about the issue at hand; the knife was unused and not carried once in my possession. I immediately sent DLT Trading an email when it was discovered that the knife was damaged. If the knife was checked at their location and was damaged in shipping, then they should honor their return policy which states, "Defective items will be sent back to us at your cost. We will ship a replacement item at our expense. (See terms and conditions for international returns.)" However, that is not the case with how they have approached this issue. You can of course read their full warranty on their own website and I encourage you to do so. I have also included a sharelink to IMGUR with the photos of the conversation Iv had with them thus far:
FYYmQYH.jpg

8z09keI.jpg

geWJ4EX.jpg

bigaE5A.jpg

uLLnKIB.jpg

. I am hoping this issue resolves itself and that DLT Trading corrects this issue. However, I will keep this forum updated.
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Wow. If it was your intent and hope that DLT would suffer by bringing this "issue" to light, then congratulations, you've succeeded in doing the complete opposite. Between the people lining up to defend DLT and sing their praises, and the polite yet decisive way they've dumped your ass, this thread can only have the effect of increasing their customer base and sales. You should do other vendors a favor and send them your name and address so they can preemptively blacklist you too.:thumbsup:

I can't remember if I've purchased from DLT before - perhaps once or twice - but I'm going to make an extra effort to buy my next knife from them.
 
The odds of the OP receiving that many damaged knives in that time period, whereas the vast majority of customers receive problem free knives, would have to be astronomical. If DLT was that careless, this would be a widely reported issue. Like I said, astronomical odds. OP should buy a lotto ticket.
 
I do see a teeny little chip that will sharpen out in ten seconds about halfway down the blade. I had to put my reading glasses on but I do see it. It might also be lint, hard to tell.
 
DLT is as legit as they come and I’ve never had anything less than stellar service from them.

More and more we’re seeing entitled problem customers undeservedly putting companies on blast (even after they’ve made every effort to appease them...) when their unreasonable expectations haven’t been met to their satisfaction or they’ve been so much trouble to deal with that said company really has no other option than to “fire” them.

I guess this is just the new normal, now.:mad:
 
Cutshaw said:
Six of seven knives returned in 11 months. I’m pretty certain I would no longer take orders from you as well.
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Nor will I take orders from this person. I usually wait for the story to unfold more before I put someone on my ignore list, but I don't want to forget and then have to deal with this person later on down the road...

And, for the record, I have had no issues with any of my DLT orders.
 
Well, I've made 26 orders from DLT in the last three years, and only once did I have an issue.

So I can't help but wonder if someone who has six issues out of seven orders isn't actually the person with the problem.
 
Chris Bruce said:
So for those of you who had a few questions. I started purchasing knives from DLT Trading in in October of 2020. Over the course of two years I have personally ordered 7 items from them. They included a: Chris Reeve Small Sebenza 31, which went back due to finish issues, a large sebenza 31 which went back due to it being too large for my hands, 3 separate spyderco PM 2's which went back for their own separate issues varying from scale issues, to clips not being able to be moved into separate holes, now to a damaged edge. Nothing against Spyderco, I personally believe they make an amazing product but I have had bad luck from this one distributor. A hinderer XM-18 which went back due to rough edges on the spine of the knife and overall discomfort when in hand. And lastly, a hinderer's armorers tool which stayed but was later sold as part of another knife. No, I do not have photo of all the issues of every knife I have had issues nor have I documented that. Up to this point they have honored their return policy and have not attempted to keep me from receiving my funds back. For those curious about the issue at hand; the knife was unused and not carried once in my possession. I immediately sent DLT Trading an email when it was discovered that the knife was damaged. If the knife was checked at their location and was damaged in shipping, then they should honor their return policy which states, "Defective items will be sent back to us at your cost. We will ship a replacement item at our expense. (See terms and conditions for international returns.)" However, that is not the case with how they have approached this issue. You can of course read their full warranty on their own website and I encourage you to do so. I have also included a sharelink to IMGUR with the photos of the conversation Iv had with them thus far:
FYYmQYH.jpg

8z09keI.jpg

geWJ4EX.jpg

bigaE5A.jpg

uLLnKIB.jpg

. I am hoping this issue resolves itself and that DLT Trading corrects this issue. However, I will keep this forum updated.
Click to expand...
Thanks for the photos. Personally, I am dissatisfied with quality of the images - do you have any others?
 
I’ve been with DLT for many years and have never had any issues with there knives or customer Service. They are my preferred dealer although there are many good ones out there. They also ship lightning fast. I’m sure they saw something they didn’t like for them to do that. I’m not saying you’ve done anything wrong and I’m sorry for your situation. DLT is a stand up company. Have you had many returns with them ? It could be just your bad Luck I guess and had to return to many ? I’m just scratching my head trying figure this one out since I’ve had returns but maybe only 3 or 4 if that in the last 5 or 6 years and buying many many knives from them.
Again I am sorry for your particular situation.
With that being said I have and will highly recommend DLT to everyone from my and many others experience with them. I only had one issue when there site kept crashing a year or so ago when I was trying to buy one of there exclusives. I was very upset and handled it very immaturely and I own it now embarrassingly so . They have beefed up there website now from what I’ve heard to handle the extremely high volume of folks when they drop there popular exclusives.
 
I would ask why you have so many warranty needs on so many knives, but I don't think the answer is appropriate for General Discussion.
 
bax229 said:
Ya...there's a history here. These were a week apart

https://www.bladeforums.com/threads/do-not-buy-from-hinderer-knives.1787267/

https://www.bladeforums.com/threads...ansept-knives-warranty.1785394/#post-20455403
Click to expand...
NG VI said:
I would ask why you have so many warranty needs on so many knives, but I don't think the answer is appropriate for General Discussion.
Click to expand...

I can't be the only one that's thinking that this guy uses his new knives, damages them, then tries to return them as new but defective.
 
For those who have commented so far on this post, I will address a few things. Firstly, I am not attempting to bash DLT Trading. I am simply sharing an experience I have had with this company. Secondly, yes I have a high expectation of my knives that I receive from retailers especially when they claim that they were looked over and checked. This specific experience is poor due to the issues that the knife had upon arrival. The company was notified of the issues the knife had, was informed about the issues, and was sent a photo. Was the photo the greatest? No, it was not but they could have requested another one before authorizing the return. I do not have the knife in my possession at the moment so I cannot provide any further photos at this moment in time. Yes, I have returned almost all of my purchases from DLT Trading. Do I blame them for not wanting to do business with me? Not at all, and that is their right as a business. However, that is not the intent of this post and that has now been lost partially. My current issue is that they are not willing to fulfill a return which was already authorized and payed for to be shipped back. If a company has a return policy, then they need to honor it. They didn't offer to send it in for warranty work, they didn't offer to provide in store credit, they didn't do anything besides say that they couldn't do anything. Is it possible the knife got damaged during shipping? Yes, that is very possible. But whose fault is it at that moment in time? DLT Trading's or is it USPS who is at fault? For me, this situation should have been handled better. For those who have attempted to say that I," should leave the industry," or that I," Use new knives then damage them and send them back as defective," that is a decision that is both offensive and uncalled for. I have a collection of knives that I EDC and I am happy to keep the knives that arrive in condition that is appropriate to me. However, I believe manufacturer's and distributors are meant to be held accountable for their actions.
 
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