DLT Trading Poor Customer Service

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I've returned two knives to DLT and no issues. One was a Spyderco Ikuchi pre-CQI which was a known to be problematic, the other I simply disliked. I've had several others, never a problem from them.
 
Chris Bruce said:
Hello friends,
I would like to express an issue I have had with a certain popular knife retailer: DLT Trading. On August 9, 2021 I ordered a Spyderco PM2 through DLT Trading in s45VN. In my order details I had asked that the knife be checked before it was shipped to me. Upon arrival after opening the knife, I discovered that the knife has significant chipping on the edge. After contacting the dealer with an included photo of the knife and the issues, I was informed that the knife would not be refunded and that it was being shipped back to me. They claimed that the knife had been inspected before it was sent out and that they found no issues with it. This is a company I have given many chances on multiple orders which have all arrived defective or damaged and as such have been returned or exchanged. They also claimed that spyderco produced a quality product and that it was not possible for that specific knife to arrive in that condition. They are currently still in possession of my knife so I am unable to show any photos of the damage at this moment but plan on uploading them when I have the knife back. This specific company sent out a defective product, authorized a return on the knife, and is now attempting to backtrack. I cannot recommend purchasing from these people nor can I advise anyone to look at knives through them.
Thanks,
Chris
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Not cool to post this here. We have a whole subforum, Good, Bad & Ugly.
 
I work in shipping. Personally, it sounds like they may have done exactly what you asked them to do: check the knife before sending it to you. That's would explain why they are standing their ground now: they knew nothing was wrong with it when they sent it to you. They checked!
 
Smells fishy...Why would they fight you on a damaged/defective knife? Can't wait to hear both sides.
 
So for those of you who had a few questions. I started purchasing knives from DLT Trading in in October of 2020. Over the course of two years I have personally ordered 7 items from them. They included a: Chris Reeve Small Sebenza 31, which went back due to finish issues, a large sebenza 31 which went back due to it being too large for my hands, 3 separate spyderco PM 2's which went back for their own separate issues varying from scale issues, to clips not being able to be moved into separate holes, now to a damaged edge. Nothing against Spyderco, I personally believe they make an amazing product but I have had bad luck from this one distributor. A hinderer XM-18 which went back due to rough edges on the spine of the knife and overall discomfort when in hand. And lastly, a hinderer's armorers tool which stayed but was later sold as part of another knife. No, I do not have photo of all the issues of every knife I have had issues nor have I documented that. Up to this point they have honored their return policy and have not attempted to keep me from receiving my funds back. For those curious about the issue at hand; the knife was unused and not carried once in my possession. I immediately sent DLT Trading an email when it was discovered that the knife was damaged. If the knife was checked at their location and was damaged in shipping, then they should honor their return policy which states, "Defective items will be sent back to us at your cost. We will ship a replacement item at our expense. (See terms and conditions for international returns.)" However, that is not the case with how they have approached this issue. You can of course read their full warranty on their own website and I encourage you to do so. I have also included a sharelink to IMGUR with the photos of the conversation Iv had with them thus far:
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. I am hoping this issue resolves itself and that DLT Trading corrects this issue. However, I will keep this forum updated.
 
Me and many others in here have bought numerous knives from DLT. Speaking for me, every single one arrived in brand new condition. The OP claims to have had the exact opposite experience, multiple damaged knives, yet still continues to buy from them. Hmmmm….something doesn’t add up.

I just want to add that DLT is my preferred knife vendor. Nothing but great experiences here.
 
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