does NOT work! benchmade famous "service". contacted three times and NO answer

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I've dealt with Benchmade twice for replacement clips and they've been prompt as well as courteous...

Also:

patience.jpg
 
Czechmate said:
I've dealt with Benchmade twice for replacement clips and they've been prompt as well as courteous...

Also:

patience.jpg
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Every time I've dealt with them I never had to be patient, one time I asked if they would send me a clip (not requesting one but asking if they WOULD send me one) and instead of answering with yes we can, she just said what's your address I have it ready to go, they're great :D
 
What part of call the correct number during business hours are you confused about? Benchmade mod doesn't live on bladeforums use the appropriate method. Your impatience is childish and your comprehension is poor... you refuse to take the advice of people here. Sigh
 
7up said:
i sent email to BM moderator. HE DOES NOT ANSWER!!!!!!!!!!
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It'd be best to send customer service related emails to Benchmade's "contact us" link on their webpage instead of a forum moderator don't you think?...
 
It is difficult to tell if the problem is translation, deliberate trolling or actual mental retardation.

Perhaps customer service would be quicker if Private Messages were sent to everyone that posts in Benchmade threads. Is that how it works? :D
 
Private Messaging is reserved for paid members.
Sending email through a member's profile does not always work.
 
True emails need not be sent during business hours, But if i was trying to contact a company that badly I would figure out the time difference and make the call or take the advice of the members here and email the correct link. Every one needs there hand held for everything nowadays. Maybe the OP is a kid..would explain a lot.
Esav Benyamin said:
shinyedges, email doesn't need to go during business hours and calling from Russia can be a problem.
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His English is pretty good.

BM service in USA is top notch, no question. No idea how it is in Russia though. Bucks international service for example was pretty bad aeons ago when there was no Internets. I hope it's better nowadays.

Just a thought experiment, would BM send replacements and fixed knives to countries where they don't have any authorised dealers?
Some guy in Bhutan buys a broken knife from me, mails it to BM and then BM has to pay hundreds to ship it to some remote mountain Kingdom or would they just ignore the request. They probably just ask for a prepaid return envelope for international customers?
 
THIS!
and yes it costs. i don't have such money, just only for them strange bm guys don't want to READ.
 
7up said:
THIS!
and yes it costs. i don't have such money, just only for them strange bm guys don't want to READ.
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From what I can tell you haven't done anything suggested to you. Call during business hours or email through BM links. Calling while they are closed and expecting them to answer is ridiculous. Emailing a company rep through a third party private website and expecting a response is also reaching.

Do what was suggested here before you keep bashing BM.
 
7up said:
THIS!
and yes it costs. i don't have such money, just only for them strange bm guys don't want to READ.
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So what is the problem with the knife? Your picture did not show anything obvious and you still have not stated what it is about the knife that is not to your liking. If you are vague about your question you will not find any answers.
Did you try the link on the Benchmade website that members have offered? It is starting to look like you are the one that does not want to read.
 
RevDevil said:
So what is the problem with the knife? Your picture did not show anything obvious and you still have not stated what it is about the knife that is not to your liking. If you are vague about your question you will not find any answers.
Did you try the link on the Benchmade website that members have offered? It is starting to look like you are the one that does not want to read.
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Well Rev, he has already said he will not be reading the whole thread:

7up said:
"I'm sure you'll get a response later in the day monday or tuesday. BM has great customer service in my experience."
ahaha! no way, brother. i waited for THREE WEEKS!!!!
ok, scrolling down i saw benchmade answered here, so i post here my email " dr.up7@yandex.ru "
am not going read the whole thread, thanks people.
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I don't know if there is much anyone can do at this point. Doesn't want to follow proper warranty contact procedures. Starts a thread complaining about a Benchmade product and their CS but can't or won't describe the problem. Is not willing to read the whole thread that he started in which he is given clear procedures that could help with his problem. How important is this $300 knife to you? You stated that you couldn't sleep before you got it because of excitement but you are unwilling to help yourself out by responding to questions and following advice here? I don't get it....
 
I guess in that case, we can close it. No sense in wasting everyone else's time; If you are unhappy with your purchase, return it to the seller. Plenty of answers have been offered and if the OP cannot be bothered to read, it's not our problem but his own.
For future reference if you want to ask for help, you are more than welcome to do so here. One thing to keep in mind is providing details, answer the questions you are asked. People that are making an effort to offer help should be treated with at least that much respect. If it's too much to ask, move along.
 
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I still didn't receive ANY email from you, benchmade guys. Admit you disdain russian customers, just say that you don't want to work with me, and we forget about your company, that's it. again, my email is dr.up7@yandex.ru
 
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