I received my Genesis on Monday, 2/8/99, but haven't had a chance to get back on-line until now.
When I opened the box, I removed the knife and immediately flicked it open. The sound and feel of the blade locking reminded me of closing the door of a Mercedes-Benz. "Man," I thought, "this thing is everything it's billed to be!"
But, as I went over the knife in detail, I noticed that the blade was not centered between the scales when closed, and that, when open and locked, the blade had some lateral play. Boy, was I bummed. Must have gotten one of the ones that QC missed.
Today, I called EDI to ask about returning the knife for warranty work. The woman I talked to was very helpful, took my name, address and phone number, and told me what to do to return the knife for service. She also said someone would probably be calling me to follow up.
Within half an hour, my phone rang. Will Fennell himself called to discuss my problems with the knife! I described the problems I was having, and he asked if I had a #6 Torx driver. I said that I did, and he described to me in detail how to adjust the alignment of the blade, asked me to try making the adjustment and use the knife for a few more days, and, if I was still thought the knife needed warranty work, to send it in and they would take care of it.
Long story short, as soon as I got home, I got out the Torx drivers, made the adjustments, and not only was the blade alignment problem taken care of , the lateral play of the blade disappeared in the process.
Can't say much more about customer service than having the Prez of the company call to check up on you, huh? Anyway, LOVE the knife - hair-poppin' sharp out of the box, passed ALL of Joe Talmadge's liner lock tests, feels great in my hand - I think I'm in love again. My blade Jones is taken care of - for a while, anyway
"Age and treachery will
youth and exuberance."