*** Before you wade through all this story of terrible customer service but ultimately a completed order, please bear in mind the dates of the posts. I did not find out that my order had shipped until the morning of the 7th of Feb. I was led to believe that the order had gone out the week of the 16th of Jan so all my requests for shipping confirmation and a tracking number were not to goad Ellis into shipping but out of concern that there were problems with the carrier! As I said, I was led to believe it was already shipped.(though clearly I was getting more and more skeptical)
This was also the main reason for my paypal dispute and claim. I was concerned about the parcel being lost and thought that filing a week before the last day (on day 37 since I ordered and paid) might goad them into providing a tracking number so I could try to track down the parcel myself.
Had I been told that the order had never been shipped even when finally provided with a tracking number, I may have been a little upset but I would never have had to resort to this thread.
Very poor communication was the catalyst to all this ugliness and even though Kathryn tries to sling the mud at me, I am of the opinion that the responsibility lies solely with her (and Darren for whatever part, if any, he plays in this) ***
I've ordered from Ellis Custom Knifeworks before and had no issues. I keep reading that they can be a little slow at times but it will all be good...
Is a month too long to be patient and still not get actual confirmation that my order has even shipped?
I ordered on the 31st of Dec and paid my money.
I asked a week later if they had received my order. Not looking for anything other than a confirmation email.
On the 10th and the 12th I got the same email telling of a minor family emergency and that they would look into my order and ship it if it hasn't already been shipped. I wrote back with sympathies and saying that the delay is fine and if they could send me a tracking number when the order is shipped I'd appreciate it.
On the 16th I received an invoice and an apology that it took so long to "get out".
Still no tracking number, still no parcel... I have asked for the tracking but no replies for over 2 weeks.
I spent $133 on shipping! I ordered from them because they are the one place that has everything I wanted.
Granted it's coming across the border to Canada but that has nothing to do with absolutely terrible communication.
I can wait and wait if I'm told I will have to and maybe a reason why but lack of communication is just a poor business practice.
I don't care that they are in school or busy or anything if they don't run their business properly, they should either warn customers or shut it down.
They had what I needed but this extra wait will end up putting me behind about a month.
I wish I had just broken up my order and got what I needed from other sources.
:grumpy:
:grumpy:
This was also the main reason for my paypal dispute and claim. I was concerned about the parcel being lost and thought that filing a week before the last day (on day 37 since I ordered and paid) might goad them into providing a tracking number so I could try to track down the parcel myself.
Had I been told that the order had never been shipped even when finally provided with a tracking number, I may have been a little upset but I would never have had to resort to this thread.
Very poor communication was the catalyst to all this ugliness and even though Kathryn tries to sling the mud at me, I am of the opinion that the responsibility lies solely with her (and Darren for whatever part, if any, he plays in this) ***
I've ordered from Ellis Custom Knifeworks before and had no issues. I keep reading that they can be a little slow at times but it will all be good...
Is a month too long to be patient and still not get actual confirmation that my order has even shipped?
I ordered on the 31st of Dec and paid my money.
I asked a week later if they had received my order. Not looking for anything other than a confirmation email.
On the 10th and the 12th I got the same email telling of a minor family emergency and that they would look into my order and ship it if it hasn't already been shipped. I wrote back with sympathies and saying that the delay is fine and if they could send me a tracking number when the order is shipped I'd appreciate it.
On the 16th I received an invoice and an apology that it took so long to "get out".
Still no tracking number, still no parcel... I have asked for the tracking but no replies for over 2 weeks.
I spent $133 on shipping! I ordered from them because they are the one place that has everything I wanted.
Granted it's coming across the border to Canada but that has nothing to do with absolutely terrible communication.
I can wait and wait if I'm told I will have to and maybe a reason why but lack of communication is just a poor business practice.
I don't care that they are in school or busy or anything if they don't run their business properly, they should either warn customers or shut it down.
They had what I needed but this extra wait will end up putting me behind about a month.
I wish I had just broken up my order and got what I needed from other sources.
:grumpy:
:grumpy:
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