I have had very little reason to contact KAI for warranty/QC issues. The two times I have, I have enjoyed top-notch service and prompt resolution. However, I can understand the OP's frustration. I think he is handling it better than I would. The notion that they would bring a product to market, espousing it's consideration of left-handed users, only to not include the required hardware (especially when such an issue existed with the thermite) is pretty inconsiderate on it's face.
The notion that a bunch of extra steps would be required to rectify the situation, just rubs salt in the wound.
To add to the aforementioned hassle by receiving the wrong hardware AFTER seeking resolution is bordering on the absurd.
If I were a lefty, I think I would feel extremely slighted. I also think the cost of the product should have no relationship with the quality of customer service one receives. The fact that others would allude to such a notion is disheartening. Thanks for keeping a level head on this OP. I'd likely be more upset than you.
If anyone is so inclined, you can send me $40 for a knife. I'll send you a knife, that I promise, but when you get it you should just be happy to have a cheap knife, so no getting upset with any flaws. Does this sound like a reasonable business exchange? Let's see if I have any takers. I hypothesize that no one will take me up on it, despite folks saying it should be accepted practice.
I'll have to send it to Kershaw
