- Joined
- Apr 5, 1999
- Messages
- 459
Dear Members,
I have received the knives from MOhunter 92. Yes, Justin I have read your note, and I am taking charge of this personally. Here’s where I am at. And I am not happy.
First, I would like to know where you purchased the knives. That’s who I would have contacted first and returned the knives to them for replacement or refund, if there were “problems” with the knives.
Second, I’m going to let you in on a little basic investigative philosophy and experience. In the world that I come from, and any law enforcement or intelligence officers will agree, I don’t believe in coincidences.
Third, I have looked at the CQC-10 and there is no blade rock. Whatever your definition of “blade rock” may be, I don’t see it. Further, I had 3 of our staff inspect the knife and they also agreed. We don’t see it.
After disassembling the knife I noticed that there are a number of bright, round, marks around 8 of the holes where screws had missed the holes and had rubbed indentations into the liner around the holes due to miss-alignment in assembly- including the clip holes where the screw broke off. I guarantee that this did not happen in our assembly process as the knives are put together with pins assuring perfect alignment during assembly. Now, after removing the broken clip screw, which was truly mangled, I ran 7 or 8 random screws through that same hole. Every one threaded in and out perfectly. The screw that broke off was cross- threaded and forced into the hole, that’s why it broke off. Our torque drivers are micro-adjustable and are not set high enough to force a cross threaded screw into a threaded hole, that’s why we use torque drivers and why they’re set to a light torque power. Someone, somewhere, cross-threaded the screw.
Also on the CQC-10, the detent spring was “un-bent” to produce a very weak detent. Since we measure the bend height with a dial indicator gauge during the pre-assembly process I can say this, the detent spring is bent .020 lower than our standard height, a reduction of over 30% of the standard.
Now, on to the Roadhouse that I have received. My first impression is that there is zero detent-nothing. Second impression, the blade pivot is extremely loose and there is significant side to side play. As a result, the blade basically drops out of the closed position with a small, weak, flick of the wrist. The liner travels over to just past mid-point, but does not fail and there is no blade rock, except side to side as I’ve already mentioned, again verified by several of our techs. Now, before I even take the knife apart, I will tell you, the pivot is not adjusted to our standards, and someone, somewhere, has done something to the detent.
Let’s see what else I find when I open this Roadhouse up.
As I thought, the detent tab was unbent, almost to zero. Now, you must understand, the tab cannot “un bend” when it is inside the knife. It is physically impossible. So, once again, someone, somewhere messed with the knife. Also I noticed the same round, screw spots around the drilled and tapped holes, so once again, someone, somewhere, had difficulty aligning the knife after it had been taken apart.
So here we are. What am I going to do for Justin, Mohunter92? Well, I’m going to fix the knives. And they will be the same as the knife I carry in my pocket. But, I’m not going to replace good parts with new parts. And I’m not going to give anyone any free stuff for their “troubles” especially when they imply that they are owed or “deserve” something, and even more so, especially after diagnosing what the actual, alleged, problems really were, or “weren’t.”
So, what was actually “wrong” with these knives?
CQC-10
1. Broken screw that “someone” cross-threaded.
2. Detent modified and weakened.
3. Blade rock?-none.
Roadhouse
1. Detent modified, non-existent.
2. Lock travels ½ way - wear on lock face shows a lot of use, perhaps a lot of “waving.” My Commander travels farther than half way and it is a knife I would carry into combat.
3. Blade rock?-none.
Are these problems factory defects? Are these problems?
Now to you Justin. When I said I’m pissed off, it’s not at you. And if you think I’m being harsh well, since you brought your “issues” to a public forum that’s where I am addressing them. Again I ask; where did you buy those knives? Give me the name and I will contact them if they wouldn’t refund your purchase money. Where did you buy them? If you bought them in a brand new condition from a reputable dealer and they truly were, brand new, out of the box, that only leads me to one conclusion and I won’t go there. So you see I’m not being harsh.
What I am pissed off about is that once again, posts such as yours seem to bring a lot of Emerson haters out of the woods, ready to jump in with immediate indictments of our knives, our customer service, and collaterally of me. So there you have it, without even hearing the other side of the story, they can’t seem to wait to jump in and bash away.
In the end, to all of you, whether you are customers of ours or not, but are willing to give us the courtesy of saying, wait a minute there’s something about this that just doesn’t seem right, a mature and rational position, I say thank you for the courtesy and civility of your comments. To all the others who just like to hit and run, I need to be civil too, I guess, so I will just say, go ahead and hit me with your best shot.
Justin, your knives went out to you today.
My Best Regards,
Ernest Emerson
I have received the knives from MOhunter 92. Yes, Justin I have read your note, and I am taking charge of this personally. Here’s where I am at. And I am not happy.
First, I would like to know where you purchased the knives. That’s who I would have contacted first and returned the knives to them for replacement or refund, if there were “problems” with the knives.
Second, I’m going to let you in on a little basic investigative philosophy and experience. In the world that I come from, and any law enforcement or intelligence officers will agree, I don’t believe in coincidences.
Third, I have looked at the CQC-10 and there is no blade rock. Whatever your definition of “blade rock” may be, I don’t see it. Further, I had 3 of our staff inspect the knife and they also agreed. We don’t see it.
After disassembling the knife I noticed that there are a number of bright, round, marks around 8 of the holes where screws had missed the holes and had rubbed indentations into the liner around the holes due to miss-alignment in assembly- including the clip holes where the screw broke off. I guarantee that this did not happen in our assembly process as the knives are put together with pins assuring perfect alignment during assembly. Now, after removing the broken clip screw, which was truly mangled, I ran 7 or 8 random screws through that same hole. Every one threaded in and out perfectly. The screw that broke off was cross- threaded and forced into the hole, that’s why it broke off. Our torque drivers are micro-adjustable and are not set high enough to force a cross threaded screw into a threaded hole, that’s why we use torque drivers and why they’re set to a light torque power. Someone, somewhere, cross-threaded the screw.
Also on the CQC-10, the detent spring was “un-bent” to produce a very weak detent. Since we measure the bend height with a dial indicator gauge during the pre-assembly process I can say this, the detent spring is bent .020 lower than our standard height, a reduction of over 30% of the standard.
Now, on to the Roadhouse that I have received. My first impression is that there is zero detent-nothing. Second impression, the blade pivot is extremely loose and there is significant side to side play. As a result, the blade basically drops out of the closed position with a small, weak, flick of the wrist. The liner travels over to just past mid-point, but does not fail and there is no blade rock, except side to side as I’ve already mentioned, again verified by several of our techs. Now, before I even take the knife apart, I will tell you, the pivot is not adjusted to our standards, and someone, somewhere, has done something to the detent.
Let’s see what else I find when I open this Roadhouse up.
As I thought, the detent tab was unbent, almost to zero. Now, you must understand, the tab cannot “un bend” when it is inside the knife. It is physically impossible. So, once again, someone, somewhere messed with the knife. Also I noticed the same round, screw spots around the drilled and tapped holes, so once again, someone, somewhere, had difficulty aligning the knife after it had been taken apart.
So here we are. What am I going to do for Justin, Mohunter92? Well, I’m going to fix the knives. And they will be the same as the knife I carry in my pocket. But, I’m not going to replace good parts with new parts. And I’m not going to give anyone any free stuff for their “troubles” especially when they imply that they are owed or “deserve” something, and even more so, especially after diagnosing what the actual, alleged, problems really were, or “weren’t.”
So, what was actually “wrong” with these knives?
CQC-10
1. Broken screw that “someone” cross-threaded.
2. Detent modified and weakened.
3. Blade rock?-none.
Roadhouse
1. Detent modified, non-existent.
2. Lock travels ½ way - wear on lock face shows a lot of use, perhaps a lot of “waving.” My Commander travels farther than half way and it is a knife I would carry into combat.
3. Blade rock?-none.
Are these problems factory defects? Are these problems?
Now to you Justin. When I said I’m pissed off, it’s not at you. And if you think I’m being harsh well, since you brought your “issues” to a public forum that’s where I am addressing them. Again I ask; where did you buy those knives? Give me the name and I will contact them if they wouldn’t refund your purchase money. Where did you buy them? If you bought them in a brand new condition from a reputable dealer and they truly were, brand new, out of the box, that only leads me to one conclusion and I won’t go there. So you see I’m not being harsh.
What I am pissed off about is that once again, posts such as yours seem to bring a lot of Emerson haters out of the woods, ready to jump in with immediate indictments of our knives, our customer service, and collaterally of me. So there you have it, without even hearing the other side of the story, they can’t seem to wait to jump in and bash away.
In the end, to all of you, whether you are customers of ours or not, but are willing to give us the courtesy of saying, wait a minute there’s something about this that just doesn’t seem right, a mature and rational position, I say thank you for the courtesy and civility of your comments. To all the others who just like to hit and run, I need to be civil too, I guess, so I will just say, go ahead and hit me with your best shot.
Justin, your knives went out to you today.
My Best Regards,
Ernest Emerson
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