Emerson Replies to Emerson Woes

[RevDevil]

Nothing wrong with the return policies. It should be standard procedure, though, that with any return, the dealer takes at least a quick look at the knife. Sending it back to EKI for a tune up at that point would save everyone grief.

Unfortunately, not all the folks working at a knife shop would know what to look for or be as interested in the products as much as we may be. Anytime I order a knife from an online store, if it's not right it goes back within a day.

 

[MOhunter92]

Unfortunately, not all the folks working at a knife shop would know what to look for or be as interested in the products as much as we may be. Anytime I order a knife from an online store, if it's not right it goes back within a day.

This is what I will do from now on. Lesson definitely learned. I just didn't feel like returning them to the company and going through any refund hassles I just figured why not send them to emerson to be fixed.

After this fiasco and how it was handled, part of me appreciates it, part of me does not want to deal with Emerson's warranty policy again. The only people that know the whole truth are myself, and the dealers.

I understand that emerson was the middle man in this and received these knives from me. But I know damn well how to take care of any of my tools, and that these knives were bought brand new arriving to me as junk.

 

[cncpro11]

Unfortunately, not all the folks working at a knife shop would know what to look for or be as interested in the products as much as we may be. Anytime I order a knife from an online store, if it's not right it goes back within a day.

Yup.
There are so many great deals here on the forum that I rarely interact with online stores, but when I do, it is always a member of BFC.

I place my order, get my order number, then call the vendor; typically Blade HQ or Knifeworks. I ask for the name of the person to whom I am speaking, reference my order number, explain my criteria for a new knife, then politely ask if they will choose one for me. They are always more than happy to accommodate.

I started doing this on the advice of someone from Blade HQ after I called him regarding an issue with a knife I had opened and inspected 5 minutes earlier. He went and cherry picked a knife and held it until the old one was received, then shipped it out the same day and I had my new knife in less than a week, perfect in every way.

I consider warranty work as something you need after the knife fails due to use and would much rather get an exchange from the vendor and let them deal with the manufacturer.

Everyone is different, but I find dealing with vendors to be less troublesome and time consuming than dealing with the W/R department. There are forms to fill out, money for return shipping, the long wait, and lets not forget the worry of having the knife returned in worse condition. Nope not worth it.

 

[Akapennypincher]

This is what I will do from now on. Lesson definitely learned. I just didn't feel like returning them to the company and going through any refund hassles I just figured why not send them to emerson to be fixed.

After this fiasco and how it was handled, part of me appreciates it, part of me does not want to deal with Emerson's warranty policy again. The only people that know the whole truth are myself, and the dealers.

I understand that emerson was the middle man in this and received these knives from me. But I know damn well how to take care of any of my tools, and that these knives were bought brand new arriving to me as junk.

MOhunter92 there is one thing I know for sure in cases like your problems with your Emerson knife Company. No I personally do not like the word issue, I don't say, issue, it was a problem you had.

Now I know this for sure there are THREE SIDE to ALL Stories at a minimum.

Party "A's"

Party "B's"

and last the 110% Truth.

Now I am not taking sides in this story, I read your many posts about your problems. Now in the end Mr. Emerson took care of you his customer.

If I was you I would be happy, but I wonder why you just did not deal with the people who sold you the knives first, and if there was no resolution to your problems with your knives from the people who sold you the knives.

Than I would have personally shipped the knives to Emerson Knives with a delivery receipt, letter out lining the problem with each knife, your proof of purchase, than given the Emerson Company a reasonable time to open your package & to deal with the problems. Like 3-4 weeks as that is their "normal " repair time.

Than at the end of that 3-4 weeks had I not heard anything from Emerson Co., I would have been on the telephone asking Emerson Customer Service what was the status of my repair, or?

I would have personally done as outlined above. Before coming to this forum, and starting a bad service thread.

Again I am not taking sides in this story, but in the end Mr. Emerson took care of you his customer. Hope you are happy with the out come to your problem.

 

[MOhunter92]

MOhunter92 there is one thing I know for sure in cases like your problems with your Emerson knife Company. No I personally do not like the word issue, I don't say, issue, it was a problem you had.

Now I know this for sure there are THREE SIDE to ALL Stories at a minimum.

Party "A's"

Party "B's"

and last the 110% Truth.

Now I am not taking sides in this story, I read your many posts about your problems. Now in the end Mr. Emerson took care of you his customer.

If I was you I would be happy, but I wonder why you just did not deal with the people who sold you the knives first, and if there was no resolution to your problems with your knives from the people who sold you the knives.

Than I would have personally shipped the knives to Emerson Knives with a delivery receipt, letter out lining the problem with each knife, your proof of purchase, than given the Emerson Company a reasonable time to open your package & to deal with the problems. Like 3-4 weeks as that is their "normal " repair time.

Than at the end of that 3-4 weeks had I not heard anything from Emerson Co., I would have been on the telephone asking Emerson Customer Service what was the status of my repair, or?

I would have personally done as outlined above. Before coming to this forum, and starting a bad service thread.

Again I am not taking sides in this story, but in the end Mr. Emerson took care of you his customer. Hope you are happy with the out come to your problem.

Well if he decides to contact me then I could easily send proof of all purchases as necessary. I'm not very happy because he straight up said that my roadhouse didn't have lock rock and it was probably waved too many times, which is straight crap. I waved it as many times as I can count on one hand.

And the damn knife failed on me. The lock disengaged on more than one occasion. He said it didn't, and he's not going to replace perfectly good parts. Well sorry to say, there were no good parts on the inside if that roadhouse and that's a fact.

He also said the ten didn't have lock rock which it did, and that knife was returned back to him exactly 100 percent how his tech sent it to me and he said the detent wasn't right and a bunch of other crap.

It's pocket clip screws were most definitely stripped out on their threads and I ran a brand new screw through it and it stripped out.

Mr Emerson's post here makes it seem like he thinks the knives I sent to him had no issues when they most certainly had severe structural issues and he said he won't replace fine parts. So hopefully he won't send back the knives I sent that were defective in the same condition or I will raise some serious hell.

If the knives come back the way they should, with no blade play or stripped out and badly tapped handles I will be content and still do business with emerson. If they don't, that's it for me. Cause that would be the biggest slap in the face I've ever received from a company.

 

[Officer's Match]

I very much am troubled by this whole saga, as I own a bunch of EKI's and like to promote the company. However, I for the life of me cannot understand the comments I have referenced a few times now about the Roadhouse. If it was anybody but Ernest himself, I'd conclude..., well I'd just rather not say. But the fact remains the OP was identified by (first) name and was potentially implied to have screwed up his own knives. Up to the "drilled and tapped holes" comment about the (standoff model) Roadhouse, I was indeed quietly concluding in my mind the OP was to blame, but the glaring fact is the Roadhouse account doesn't add up.

This bugs me even though I have no dog in the race. Can anybody tell me what I'm seeing wrong??

 

[MOhunter92]

I very much am troubled by this whole saga, as I own a bunch of EKI's and like to promote the company. However, I for the life of me cannot understand the comments I have referenced a few times now about the Roadhouse. If it was anybody but Ernest himself, I'd conclude..., well I'd just rather not say. But the fact remains the OP was identified by (first) name and was potentially implied to have screwed up his own knives. Up to the "drilled and tapped holes" comment about the (standoff model) Roadhouse, I was indeed quietly concluding in my mind the OP was to blame, but the glaring fact is the Roadhouse account doesn't add up.

This bugs me even though I have no dog in the race. Can anybody tell me what I'm seeing wrong??

It's a crock of crap. I'm stunned that the man himself said what he did about my knives, it's a joke. I'm not incompetent, I own tons of knives. I've never had this many issues.

I'm not here to bash, I've told the whole truth and no exaggeration or falsification. I just don't know what to think of it. So everybody here will believe me, when I receive the knives I'm going to do a video. I'm gonna record every part.

If they are taken care of, kudos to mr Emerson. If not you will all see the knives I received from this company were sub par, and not okay.

 

[Akapennypincher]

If the knives come back the way they should, with no blade play or stripped out and badly tapped handles I will be content and still do business with emerson. If they don't, that's it for me. Cause that would be the biggest slap in the face I've ever received from a company.

Well MOhunter92 when the knives show up after being inspected, repaired, and adjusted to factory specifications by the Emerson Company please report if you are satisfied with the end result.

As I am sure there are more than a few people following this thread. But please wait until you have the knives back in your hands from Emerson Company, as at this point all you know for sure is Mr. Emerson got involved in fixing your problem, and the knives are in transit on the way back to you.

 

[357snubnose]

It's a crock of crap. I'm stunned that the man himself said what he did about my knives, it's a joke. I'm not incompetent, I own tons of knives. I've never had this many issues.

I'm not here to bash, I've told the whole truth and no exaggeration or falsification. I just don't know what to think of it. So everybody here will believe me, when I receive the knives I'm going to do a video. I'm gonna record every part.

If they are taken care of, kudos to mr Emerson. If not you will all see the knives I received from this company were sub par, and not okay.

I have no trouble believing your side of the story. Your experience with Emerson knives mirrors the experiences of numerous others.

 

[MOhunter92]

Well MOhunter92 when the knives show up after being inspected, repaired, and adjusted to factory specifications by the Emerson Company please report if you are satisfied with the end result.

As I am sure there are more than a few people following this thread. But please wait until you have the knives back in your hands from Emerson Company, as at this point all you know for sure is Mr. Emerson got involved in fixing your problem, and the knives are in transit on the way back to you.

Yes that's what I said. When they arrive I'm opening the box and will wiggle the blades and review the knives to prove to everyone whether they are adequate or not.

 

[MOhunter92]

I have no trouble believing your side of the story. Your experience with Emerson knives mirrors the experiences of numerous others.

Thank you. I still am just shocked with Ernest's words. Some of what he said is literally straight crap. I was a huge fan. Not so much anymore. We will see how these knives arrive and whether or not I touch another one of his knives with a ten foot pole.

 

[gastonian]

I am not taking sides, however, if I was MOhunter I believe I would take a video of myself unboxing the knives directly from Emerson and noting whether or not the issues were fixed or not. Then if there is still lock rock you would have proof that EKI didn’t fix your knives, which according to Emerson the liner locks didn’t need to be fixed so they should be good to go.

I’ve always heard in threads “send it in and EKI will take care of you.” That seems to be exactly what MOhunter did. It also seems as if EKI did fix some issues with his knives. Issues that EKI says were not caused by them. I just hope when Mohunter receives his knives they are in good working order, as I am sure they will be.

 

[gastonian]

I very much am troubled by this whole saga, as I own a bunch of EKI's and like to promote the company. However, I for the life of me cannot understand the comments I have referenced a few times now about the Roadhouse. If it was anybody but Ernest himself, I'd conclude..., well I'd just rather not say. But the fact remains the OP was identified by (first) name and was potentially implied to have screwed up his own knives. Up to the "drilled and tapped holes" comment about the (standoff model) Roadhouse, I was indeed quietly concluding in my mind the OP was to blame, but the glaring fact is the Roadhouse account doesn't add up.

This bugs me even though I have no dog in the race. Can anybody tell me what I'm seeing wrong??

I've never owned a Emerson with standoffs, so what about that comment bothers you?

(Sorry if this is a dumb question)

 

[RevDevil]

This is what I will do from now on. Lesson definitely learned. I just didn't feel like returning them to the company and going through any refund hassles I just figured why not send them to emerson to be fixed.

After this fiasco and how it was handled, part of me appreciates it, part of me does not want to deal with Emerson's warranty policy again. The only people that know the whole truth are myself, and the dealers.

I understand that emerson was the middle man in this and received these knives from me. But I know damn well how to take care of any of my tools, and that these knives were bought brand new arriving to me as junk.

I can absolutely relate to returning items and the ensuing hassle. It's happened to me a couple of times where something I bought wasn't right and it was like moving mountains to get anywhere. Some places are much better than others, again each experience is different. I hope things work out for you. :thumbup:

Yup.
There are so many great deals here on the forum that I rarely interact with online stores, but when I do, it is always a member of BFC.

I place my order, get my order number, then call the vendor; typically Blade HQ or Knifeworks. I ask for the name of the person to whom I am speaking, reference my order number, explain my criteria for a new knife, then politely ask if they will choose one for me. They are always more than happy to accommodate.

I started doing this on the advice of someone from Blade HQ after I called him regarding an issue with a knife I had opened and inspected 5 minutes earlier. He went and cherry picked a knife and held it until the old one was received, then shipped it out the same day and I had my new knife in less than a week, perfect in every way.

I consider warranty work as something you need after the knife fails due to use and would much rather get an exchange from the vendor and let them deal with the manufacturer.

Everyone is different, but I find dealing with vendors to be less troublesome and time consuming than dealing with the W/R department. There are forms to fill out, money for return shipping, the long wait, and lets not forget the worry of having the knife returned in worse condition. Nope not worth it.

Now that is a good idea. It is a couple extra steps, but that is the way to do it.

 

[MOhunter92]

I can absolutely relate to returning items and the ensuing hassle. It's happened to me a couple of times where something I bought wasn't right and it was like moving mountains to get anywhere. Some places are much better than others, again each experience is different. I hope things work out for you. :thumbup:

Exactly my reasoning to just have emerson fix em up. That didn't happen though. Hopefully it does this time. Thanks revdevil

 

[MOhunter92]

I am not taking sides, however, if I was MOhunter I believe I would take a video of myself unboxing the knives directly from Emerson and noting whether or not the issues were fixed or not. Then if there is still lock rock you would have proof that EKI didn’t fix your knives, which according to Emerson the liner locks didn’t need to be fixed so they should be good to go.

I’ve always heard in threads “send it in and EKI will take care of you.” That seems to be exactly what MOhunter did. It also seems as if EKI did fix some issues with his knives. Issues that EKI says were not caused by them. I just hope when Mohunter receives his knives they are in good working order, as I am sure they will be.

This is exactly what I'm doing. If they come to me the way they did before you all will finally understand who is right in this little debate here.

The way my 10 was sent back to me was a joke, and my roadhouse was a joke. You all will see that when I make the video unless Emerson actually fixed them this time.

And that was exactly what I did, I sent them in and they took care of one knife. The other was still not acceptable. I'm making the video from me sitting there explaining what all has happened, then opening the box they were shipped in, and opening each knife and examining it and seeing if they are ok.

Based off what the man himself said he didn't replace "perfectly good parts" which is a crock of crap because none of the parts were good besides the g10 and the blade itself on the 10 and the roadhouse.

Stay tuned everyone, this one should be good if they didn't replace any "good parts" you will see the issues.

 

[dcycleman]

I feel for ya mo hunter

 

[Officer's Match]

I've never owned a Emerson with standoffs, so what about that comment bothers you?

(Sorry if this is a dumb question)

On a stand-off model, there is no "drilled and tapped holes"; the stand-off itself it threaded and the liners on both sides have non-threaded holes that are in the same place instead of offset and threaded for the opposing side. Go back and re-read how the original post describes analyzing the Roadhouse, and I believe my concern will be evident.

 

[gastonian]

^^ Ah, I see what you are saying now.

Let’s see what else I find when I open this Roadhouse up.

As I thought, the detent tab was unbent, almost to zero. Now, you must understand, the tab cannot “un bend” when it is inside the knife. It is physically impossible. So, once again, someone, somewhere messed with the knife. Also I noticed the same round, screw spots around the drilled and tapped holes, so once again, someone, somewhere, had difficulty aligning the knife after it had been taken apart.

May he just had a brain fart and its just a typo?

 

[Officer's Match]

I'm really wanting something like that to be it.