Emerson Sheepdog Flipper lacking detent

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I'd think that this is an issue with the proper function of the the knife, and could be repaired or exchanged. Really sorry to hear about your situation, op. I've had nothing but good experiences dealing with EKI directly--maybe the Emerson Rep can chime in and maybe present some other options.
 
Anyone who knows me knows that I love my Emerson knives, but that's unacceptable right there.
 
You will be charged a "restocking fee" if you send back an obviously defective knife?? Wow.
 
is the detent ball still in place? sometimes they can fall out and then you get what you have here in the video. i own at least 10 or so regular emersons and have had no detent issues with them.
 
Rasco said:
You will be charged a "restocking fee" if you send back an obviously defective knife?? Wow.
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Again, many details are missing that part is more obvious than anything. All education is lost when we jump to conclusions. I'm not excusing the item as a perfect specimen either, simply that we don't know "what else" happened during conversations, 3 sides to every story, etc.
 
Reason I did not choose to exchange is this:

1. It should have never left the factory like this. It is a new collaboration knife with not only Emerson's name on it but also Col. Grossman. Emerson is representing two names with this project. Your product leaving your factory should be reason enough to QC it, but add someone else to it, and that is even more reason to make sure the product is right.

2. After thinking about it while waiting to hear back from Emerson, it is a bad design(yes I know I am not a maker). Putting a strong detent on an Emerson flipper with the typical Emerson liner lock is going to lead to lock stick. In my experience(YMMV) waving Emersons hard creates lock stick no matter how broken in they are, in my experience it is the nature of the beast. I had even thought prior to this flipper that the reason they probably come stiff from the factory is so that they don't wave open really hard thus negating the lock stick. I think a frame lock Emerson flipper would probably be the way to go(again I know I'm not a maker)
 
RevDevil said:
Again, many details are missing that part is more obvious than anything. All education is lost when we jump to conclusions. I'm not excusing the item as a perfect specimen either, simply that we don't know "what else" happened during conversations, 3 sides to every story, etc.
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I guess I would give the benefit of the doubt to the forum gold member.
He's either fairly accurately representing the details here, or he's lying by omission. Leaving out large, important parts of the story to intentionally paint a bad picture of Emerson's customer service.
I gotta believe OP isn't doing the latter, but who knows...
 
Why return the knife and then complain? Makes no sense to me, no matter who the maker is. Obviously it's a lemon and shouldn't of gone out, so just tell them the knife is not working properly and I'm sure they would've made it right.
 
Thanks for sharing your reasons Bob. That bit of information makes things clearer for everyone reading.

Rasco said:
I guess I would give the benefit of the doubt to the forum gold member.
He's either fairly accurately representing the details here, or he's lying by omission. Leaving out large, important parts of the story to intentionally paint a bad picture of Emerson's customer service.
I gotta believe OP isn't doing the latter, but who knows...
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Gold membership has nothing to do with it. In any situation where dissatisfaction is present and about to be made public on this scale, it makes sense to share not only the reason for dissatisfaction but the reason why a specific course of action was chosen. I have no cat in this race, but I've read enough threads and to know what happens when the formatting is incomplete.

Additionally, not everyone has such a black or white view of things as you describe, some folks actually are interested in details relating to the situation and may have additional questions. I tend not to know the motives, nor do I pretend to behind a post until I've read the entire story. Staying objective and searching facts is always better than jumping the gun (YMMV). In any case, shame the knife was not up to par with what was expected. Maybe a repair option was available or an exchange to which the OP decided against. Details make or break the story.
 
bobnery said:
Reason I did not choose to exchange is this:

1. It should have never left the factory like this. It is a new collaboration knife with not only Emerson's name on it but also Col. Grossman. Emerson is representing two names with this project. Your product leaving your factory should be reason enough to QC it, but add someone else to it, and that is even more reason to make sure the product is right.

2. After thinking about it while waiting to hear back from Emerson, it is a bad design(yes I know I am not a maker). Putting a strong detent on an Emerson flipper with the typical Emerson liner lock is going to lead to lock stick. In my experience(YMMV) waving Emersons hard creates lock stick no matter how broken in they are, in my experience it is the nature of the beast. I had even thought prior to this flipper that the reason they probably come stiff from the factory is so that they don't wave open really hard thus negating the lock stick. I think a frame lock Emerson flipper would probably be the way to go(again I know I'm not a maker)
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Look at the bright side. You paid EKI forty six bucks for the privilege of starting a hate thread👍
 
cncpro11 said:
Look at the bright side. You paid EKI forty six bucks for the privilege of starting a hate thread👍
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LMAO true dat! Well worth the price of business!

In all seriousness you don't need to look far to find threads of me supporting things about Emerson. I love the154 steel use. I applaud the use of non torx screws. I don't mind a standard folder having a tight pivot. The ergos are great. yada yada yada.

I also though consider BF like an Angie's List and/or Amazon and use it as a resource to learn the good and bad of knives and/or their builders and retailers. BF has the Review forum and the GBandU forum but they aren't as visited as the General, so over the years I have found the majority of unbiased info in the General so that's why this thread landed here rather than the other two.

This thread was created for that guy who was considering getting a Sheepdog to let him know my experience. I was also vocal in a less constructive way about the sharp edges on the original ZT56x series and I think with my negative input, along with others led ZT to soften the edges on that knife, and kudos to them for listening to their customers. I owned latter generations of the 56x series and it turned out great. I even ended up having a very constructive exchange with the ZT guy sorry his name escapes me via PM where we both came away with positive attitudes.

With all that said, I hate to use the word fanboy, because it is usually done in a negative context, but I am not one in the least for any company.

I know Ernest, Sal, Mick, Jeff Randall, and Mike Stewart amongst other well known builders have a presence on forums across the web, and interact from time to time, but I am seasoned enough to know this doesn't make them my friend. They are in business to make money, and I am a consumer of their goods, and that is the extent of our relationship. As such I meter how much sunshine I blow into a product I like, and I will also be forthright in my experience with their product.

Use a great easy to sharpen steel like 154 or A2 and I will defend it to the steel snob

Turn out a bad product and I will call you on it.

I don't think I'm alone with the sticky lock or weak detent on this one either. I've seen other chatter on it, and there is a video of Ernest himself at SHOT opening a sheepdog and at the time I thought it was just a bad opening on his behalf while on camera, but it could've also been due to poor detent, the blade opened slowly hallway, and he finished it with a wrist flick.

So with all that said I'd rather know about any issue with any knife or maker, and that is one of the biggest reasons I use BF.
 
bobnery said:
LMAO true dat! Well worth the price of business!

In all seriousness you don't need to look far to find threads of me supporting things about Emerson. I love the154 steel use. I applaud the use of non torx screws. I don't mind a standard folder having a tight pivot. The ergos are great. yada yada yada.

I also though consider BF like an Angie's List and/or Amazon and use it as a resource to learn the good and bad of knives and/or their builders and retailers. BF has the Review forum and the GBandU forum but they aren't as visited as the General, so over the years I have found the majority of unbiased info in the General so that's why this thread landed here rather than the other two.

This thread was created for that guy who was considering getting a Sheepdog to let him know my experience. I was also vocal in a less constructive way about the sharp edges on the original ZT56x series and I think with my negative input, along with others led ZT to soften the edges on that knife, and kudos to them for listening to their customers. I owned latter generations of the 56x series and it turned out great. I even ended up having a very constructive exchange with the ZT guy sorry his name escapes me via PM where we both came away with positive attitudes.

With all that said, I hate to use the word fanboy, because it is usually done in a negative context, but I am not one in the least for any company.

I know Ernest, Sal, Mick, Jeff Randall, and Mike Stewart amongst other well known builders have a presence on forums across the web, and interact from time to time, but I am seasoned enough to know this doesn't make them my friend. They are in business to make money, and I am a consumer of their goods, and that is the extent of our relationship. As such I meter how much sunshine I blow into a product I like, and I will also be forthright in my experience with their product.

Use a great easy to sharpen steel like 154 or A2 and I will defend it to the steel snob

Turn out a bad product and I will call you on it.

I don't think I'm alone with the sticky lock or weak detent on this one either. I've seen other chatter on it, and there is a video of Ernest himself at SHOT opening a sheepdog and at the time I thought it was just a bad opening on his behalf while on camera, but it could've also been due to poor detent, the blade opened slowly hallway, and he finished it with a wrist flick.

So with all that said I'd rather know about any issue with any knife or maker, and that is one of the biggest reasons I use BF.
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+1 *applause* big up 👍
 
Thanks for the heads up Bob. That was a knife that "used to be" on my list to possibly own. I can't believe emerson let's this stuff happen. Seems to be a real arrogance about that company (conjecture I know). Almost 50.00 fee for returning a defective knife! Puts having to pay 5 bucks on a old spyderco into perspective!

Mike

Mike
 
dano said:
Could it be operating as designed, and isn't defective?
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If that's true then Emerson must not have any regard for their customers safety.

To me it's pathetic that a company can charge as much as they do and constantly have problems. I don't own one and never will, but I see more threads and videos about faulty Emersons than Kershaws. That aint right.
 
Get a CS Ultimate Hunter. Superbly made and fit and finish is EXCELLENT. keepem sharp

PS I would dispute the restocking fee for sure. Shipping I can understand but to restock that defective knife just is a rip for sure.
 
A restocking fee on a completely defective garbage knife is ridiculous. That said, unless they are all like this, calling the design of the model questionable is just as ridiculous. It is clearly a screw up. Why not send it in and expect it to be made right? After that, if it still comes back just as crap, then complain.
 
^ probably because he decided he didn't want to take a chance on having to pay shipping 4x and 2 bogus "restocking" fees.
 
craytab said:
A restocking fee on a completely defective garbage knife is ridiculous. That said, unless they are all like this, calling the design of the model questionable is just as ridiculous. It is clearly a screw up. Why not send it in and expect it to be made right? After that, if it still comes back just as crap, then complain.
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Questioning the design is my opinion,and it is exactly that my opinion. I'm entitled to it just like you are entitled to calling it ridiculous. That is the great part about Murica:) Also my choice to return it and not seek repair is my decision, just like your decision may have been different. Again that's the great part of Murica:)
 
"restocking fees" are not a real thing. It's just an insulting code name for what amounts to a "fuck you then" surcharge.
If the knife left the shop in that condition, they should be willing to fix it, or take it back and offer you a refund. No charge. No trying to keep a little of your money for a defective product.
That's a bad business practice in my opinion, and I appreciate OP alerting me to it, regardless of all other info in this thread.

I came away with the impression that Emerson charges it's customers "restocking fees" when the wish to return products. And nobody is disputing that.
And that does make me think less of Emerson as a company.
 
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