Emerson Sheepdog Flipper lacking detent

Status
Not open for further replies.
I agree that he should have went to the Emerson sub-forum and contacted you guys directly through there.
That was my initial advice to him.

There was no need for him to start a thread on it here, as this could happen to any knife from any manufacture.

At the same time, you need to put that aside, and make the best out of a situation you can't control.
If I was in your position, this thread would have been an excellent opportunity to show just how good Emerson's CS is, to a very broad audience.
 
EmersonREP said:
I'd like to hear what the OP wants to do. I already gave him options, all of which you have already mentioned. Sorry if I was brash. Seems these days a lot of people are becoming more and more sensitive. The OP could've also handle this better by sending me a private message first instead of starting a hate thread. Let us have a chance to make it right first don't you think? THATS how these things don't get started.

I'll wait for him to get ahold of me and in the meantime I'll enjoy being with my family this weekend.
Click to expand...

You kind of seem like the "sensitive" one here...

Regardless, looking at the video of the knife, it should not have gone out the door that way. That could easily fall open in the pocket and cut your hand when you go to grab the knife.
 
I will leave it at that.....

Happy Easter, I wish you and your family all the best.

To the OP:

In my very humble opinion, you should close this thread, and contact EmersonREP to resolve your issues.
This will just turn into a mess from here....
 
OP, if the knife you got shakes open as easy as it appears to there is something wrong with it for sure.

Now, you can look around the forums and find complaints about detent strength on flippers from almost any brand. It is an item that is tunable and with EKI just venturing into the flipper market there is going to be a learning curve on getting all employees on the same page while assembling them.

As far as CS, if the op had sent the knife in for warranty then I doubt there would have been an issue in regards to fees. However the chance was not given to EKI to make it right, op stated he wanted a refund, not a replacement or possibility of repairs as acceptable.
 
retzius said:
You kind of seem like the "sensitive" one here...

Regardless, looking at the video of the knife, it should not have gone out the door that way. That could easily fall open in the pocket and cut your hand when you go to grab the knife.
Click to expand...

^^^^ This kind of mess.....
 
There must be a reason why I've never owned an Emerson. Oh right, threads like this one.
 
RevDevil said:
This baby is moving.... buckle up.
/Honk! Honk!
Click to expand...

Hey Rev.

All this thread is missing is Blues Bender throwing up a quick post telling us how the Seb. was a collaboration between Chris Reeve, the Easter Bunny, and Jesus himself so that us mortals could enjoy the perfect folding knife....

Wait for it.....
 
Let's not turn this into something worse. It's bad enough the way the original post was formatted, going for broke and taking a giant dump and smearing it on the walls is not the best way to get things settled and sets a poor example. We need less generalized smearing and more specific communication.
 
JR88FAN said:
Hey Rev.

All this thread is missing is Blues Bender throwing up a quick post telling us how the Seb. was a collaboration between Chris Reeve, the Easter Bunny, and Jesus himself so that us mortals could enjoy the perfect folding knife....

Wait for it.....
Click to expand...

Name dropping with a side of religion, why not.
 
EmersonREP said:
I'd like to hear what the OP wants to do. I already gave him options, all of which you have already mentioned. Sorry if I was brash. Seems these days a lot of people are becoming more and more sensitive. The OP could've also handle this better by sending me a private message first instead of starting a hate thread. Let us have a chance to make it right first don't you think? THATS how these things don't get started.

I'll wait for him to get ahold of me and in the meantime I'll enjoy being with my family this weekend.
Click to expand...

You seem to be really focused on placing the blame on the OP for even making this thread in the first place. You characterize his dissatisfaction with the knife as "hate" or some kind of haterism. Like it was his goal to buy a new $200 knife and have it arrive broken and have to send it back.
You specifically accuse the OP of intentionally opting for a refund just to make Emerson look bad. Seriously dude???
Maybe he's just not stoked on the knife anymore! If someone is not pleased with your product, for whatever reason, but most definitely and specifically when it's broken, you gotta offer to take it back and give the guy back his money. That's what BladeHQ would do if he bought it from them. And no "restocking fee", that is ridiculous, I don't care if it states it on the website. That should only apply to non-defective items.

All Emerson had to do was tell this guy, "Oh, we're sorry about that. Send it back to us for a refund if it's defective." and OP probably never would have made any topic and you could have avoided the negative attention. Instead, you accuse him of being a hater. Nice:rolleyes: :thumbdn:
 
Rasco said:
You seem to be really focused on placing the blame on the OP for even making this thread in the first place. You characterize his dissatisfaction with the knife as "hate" or some kind of haterism. Like it was his goal to buy a new $200 knife and have it arrive broken and have to send it back.
You specifically accuse the OP of intentionally opting for a refund just to make Emerson look bad. Seriously dude???
Maybe he's just not stoked on the knife anymore! If someone is not pleased with your product, for whatever reason, but most definitely and specifically when it's broken, you gotta offer to take it back and give the guy back his money. That's what BladeHQ would do if he bought it from them. And no "restocking fee", that is ridiculous, I don't care if it states it on the website. That should only apply to non-defective items.

All Emerson had to do was tell this guy, "Oh, we're sorry about that. Send it back to us for a refund if it's defective." and OP probably never would have made any topic and you could have avoided the negative attention. Instead, you accuse him of being a hater. Nice:rolleyes: :thumbdn:
Click to expand...

The op stated he didn't want to entertain repairs or exchange.
 
I actually DID say all of those things. If the item WAS defective then YES, he wouldn't be charged a restocking fee. I said it multiple times. I don't know how to make it more clear. I've also seen many threads just like this one. Maybe the OP didn't mean to post a hate thread on purpose but I also think he could've let us fix it beforehand. He did not. He didn't want a replacement or us to look at the knife. We don't even have the knife yet. There hasn't been a conclusion so don't say we didn't do anything to make it right.
 
Wow, a "Strider Guy" talking about Customer Service and QC issues???? Don't even get started on the Maker's reputation or lack there of.
All I know is that whenever I have had a problem with an Emerson Knife ( very few times), EKI always fixed the problem. The only thing they charge for is sharpening and shipping. Let me know what Company doesn't charge for those things?
Oh yeah, I never started a bash thread and posted a video, before giving the company a chance to fix the issue.

All the other people coming out of the woodwork to bash EKI, never seen you in the Emerson Forum before.
Just a piece of advice to all the bashers, If a respected MOD who probably knows more about knives that most of us on this forum, says that he uses and has hardly ever had a problem with his Emersons, what does that tell you?
 
Rasco said:
You seem to be really focused on placing the blame on the OP for even making this thread in the first place. You characterize his dissatisfaction with the knife as "hate" or some kind of haterism. Like it was his goal to buy a new $200 knife and have it arrive broken and have to send it back.
You specifically accuse the OP of intentionally opting for a refund just to make Emerson look bad. Seriously dude???
Maybe he's just not stoked on the knife anymore! If someone is not pleased with your product, for whatever reason, but most definitely and specifically when it's broken, you gotta offer to take it back and give the guy back his money. That's what BladeHQ would do if he bought it from them. And no "restocking fee", that is ridiculous, I don't care if it states it on the website. That should only apply to non-defective items.

All Emerson had to do was tell this guy, "Oh, we're sorry about that. Send it back to us for a refund if it's defective." and OP probably never would have made any topic and you could have avoided the negative attention. Instead, you accuse him of being a hater. Nice:rolleyes: :thumbdn:
Click to expand...

By his own admission, the OP knew the terms of sale before he purchased the knife and started this thread before the knife even reached EKI for evaluation, then goes on to complain about how he was treated and tell Emerson how to run his business, all the while expecting us to take him at his word without posting any of the email conversations he had with the CS department.
From my perspective there is only one party here acting in poor form.
 
It is annoying to see the bashers jump into a "defective" thread like this. I very well may be defective, but the manufacturer deserves the opportunity to determine and remedy that. Everybody else should hold their piece until such time. Unless of course there is ulterior motives...
 
EmersonREP said:
Wow, here we go.... I would love to know of a product where evey single customer that purchased it was completely satisfied. They don't exist. Our "restocking fee" is not a "fuck you" fee otherwise we would just call it that. We don't sugar coat things...

The OP had many options to take, he just took the one that he knew would turn into a great bash thread...

I feel like the OP was WANTING to get charged so that he could add more fuel to the fire here on the forums... \
Click to expand...

Wow, seriously dude? That IS classy customer service. OP bought your product which to MOST people would be a very expensive knife. The knife was clearly a piece of junk and he gets hit with a bogus "fuck you fee" because he decided to return it. Instead of de-escalating the situation as you should have been trained to do, YOU throw more fuel on the fire when you accused him of doing all of this so that he could start a bash thread. Really? Buy a 200-300 $$ knife and "want to get charged" with a ridiculous fee so that we can start a bash thread? People can start bash threads anywhere on the internet ... FOR FREE. We could all go start one about your excellent customer service right now because of your responses and accusations.. and the "fuck you fee".


Rasco said:
You seem to be really focused on placing the blame on the OP for even making this thread in the first place. You characterize his dissatisfaction with the knife as "hate" or some kind of haterism. Like it was his goal to buy a new $200 knife and have it arrive broken and have to send it back.
You specifically accuse the OP of intentionally opting for a refund just to make Emerson look bad. Seriously dude???
Maybe he's just not stoked on the knife anymore! If someone is not pleased with your product, for whatever reason, but most definitely and specifically when it's broken, you gotta offer to take it back and give the guy back his money. That's what BladeHQ would do if he bought it from them. And no "restocking fee", that is ridiculous, I don't care if it states it on the website. That should only apply to non-defective items.

All Emerson had to do was tell this guy, "Oh, we're sorry about that. Send it back to us for a refund if it's defective." and OP probably never would have made any topic and you could have avoided the negative attention. Instead, you accuse him of being a hater. Nice:rolleyes: :thumbdn:
Click to expand...

^^ Rasco is right on point here, with everything.

I will also echo that you - EmersonREP could have taken this turd of a situation and, at a very low cost to the company that you represent, polished it into a shining example of customer service that we could all hope to dream of. In this process you could have possibly even swayed some of us non-believers to your side or, at least, to look at Em in a little better light. Instead you chose the opposite of that and probably steered away many potential buyers - high cost to the company that you represent. Smart.

Supporting Emerson is not as black and white as buying your products or not. It also has to do with perception, even from the non Emerson buyers. While I no longer buy Emerson products I still appreciate many Emerson designs as well as other aspects of the company. If a new knife person is on these forums asking what knife to buy, as happens almost daily, I would have no problem recommending Emerson to them if the knife fit their needs.

After reading your post I have lost the inclination to even recommend your products. Do you understand how that works? For the cost of you taking a little more time to REPresent your company in a positive manner instead of showing us how much of a badass you are, and possibly a cheap part or two you could have brought in many more potential buyers, fans and knife lovers who appreciate a company with good customer service and warranty procedures.

Now, on top of mediocre products at a high price point with spotty quality control you have also highlighted poor customer service, bad warranty standard operating procedures, and the fact that Em utilizes a sassy REP who free throws bogus accusations to dis-satisfied customers.
:thumbdn:
Happy Easter.
 
Looking at the video ONLY, can we all agree the knife should not have shipped out that way?

yes or no
 
Status
Not open for further replies.
Back
Top