MOhunter92
Gold Member
- Joined
- Mar 8, 2014
- Messages
- 400
Couple guys wanted an update as to my horrific emerson situation. I'll start from the beginning. I bought a super 7, used it about a month very lightly and it had a creaky lock with some blade play. Figured it was just a lemon no biggie I'll get it repaired.
Bought a desert roadhouse after that, it came with the blade way off center and the blade scraped the side upon opening. After much tweaking I got it perfect. About a week later, developed very bad vertical blade play and it actually failed on me a couple times. I was pretty pissed. 2/2 on crappy Emerson's.
But I loved the designs and simplicity, along with its pure American components. I bought a cqc 10 right when the roadhouse developed it's blade play. The knife came to me squeaking like a mouse upon opening and right off the bat, lock rock.
At this point I am livid mad, I call emerson telling them the situation. Got an I don't really care attitude from the lady I talked to and I sent the super 7 and 10 in for repair, I needed one knife on me at least for use so I held onto the roadhouse until I got the other two back.
The knives were delivered to emerson march 17th. I called and talked to a guy named Ernesto and told him my woes. He was okay, beat around the bush but said he'd cover the shipping back to me on the knives. I thought that's fine, reasonable. I'm 3/3 on crappy made Emerson's that's the least you could do right.
I called back a couple times wondering why they were taking forever and it turned out their tech was on vacation for a week so nothing got done. The lady I talked to was very rude, and uninformative Well fast forward to Friday, April 4th. The tech calls me, she was very nice and went over what she did with the knives and said she's shipping them that day.
Well I got them today, the super 7 was perfect. Exactly how I expected a 240 dollar knife to be. The 10 upon first glance was good too, until I removed the pocket clip to put one of the skull ones on. As I removed the screws, one of them was stripped. I removed the others and it was very hard to get them out.
Once I tried installing the skull clip, I had an extra emerson screw laying around. I replaced the stripped one and as I turned the screw it just kept going. Same with another. The holes were not correctly tapped and they stripped the screws and as I tried removing them again to see the issue, a screw breaks off in the handle.
Well I'm steaming mad at this point, I specifically asked emerson to double check these knives and make sure they were exactly the way an emerson was supposed to be, they said they would. 3/3 knives I bought all junk, and they couldn't even get it right after hearing my story and sending two brand new knives in for repair.
I just can't believe how I was over all treated and given the runaround besides Ernesto to a slight degree and the tech, then sent back a knife still not right. Well I called them demanding they do SOMETHING to make this right I just flat out said I want my cqc 10 to be completely replaced besides the blade. I wanted a whole new knife besides the blade on the 10 because this is just frankly bullshit. Ernesto told me to send the 10 and roadhouse in and he will see what they can do.
Well before I got these knives back I bought one more emerson, a mini 15. It was good out the box but it is slightly doing what the 10 and roadhouse did. The lock bar is slightly bending causing a bit of vertical blade play. I am waiting to see how it breaks in, not jumping the gun yet. But I'm so pissed off with this company right now I will never buy another unless they do SOMETHING to show that they have screwed me royally, and that they are willing to do something to make this better.
At this point I think I deserve more than just free shipping. I am about $900+ in the hole on Emerson's that are all frankly pieces of shit. Sorry this is kinda all over the place, just letting everyone know how badly emerson has screwed me. I love the knives, just wish they all came the way I would expect them to come for a 250 dollar damn folder. They came to me with the quality of 20 dollar Chinese folders.
These were all brand new knives, the oldest was one month old, the others were literally days old. I hope mr. Emerson sees this and hopefully feels compelled to do something for me because this is just insane. I'm sending the 10 back AGAIN and the roadhouse and I'll let everyone know what happens.
Bought a desert roadhouse after that, it came with the blade way off center and the blade scraped the side upon opening. After much tweaking I got it perfect. About a week later, developed very bad vertical blade play and it actually failed on me a couple times. I was pretty pissed. 2/2 on crappy Emerson's.
But I loved the designs and simplicity, along with its pure American components. I bought a cqc 10 right when the roadhouse developed it's blade play. The knife came to me squeaking like a mouse upon opening and right off the bat, lock rock.
At this point I am livid mad, I call emerson telling them the situation. Got an I don't really care attitude from the lady I talked to and I sent the super 7 and 10 in for repair, I needed one knife on me at least for use so I held onto the roadhouse until I got the other two back.
The knives were delivered to emerson march 17th. I called and talked to a guy named Ernesto and told him my woes. He was okay, beat around the bush but said he'd cover the shipping back to me on the knives. I thought that's fine, reasonable. I'm 3/3 on crappy made Emerson's that's the least you could do right.
I called back a couple times wondering why they were taking forever and it turned out their tech was on vacation for a week so nothing got done. The lady I talked to was very rude, and uninformative Well fast forward to Friday, April 4th. The tech calls me, she was very nice and went over what she did with the knives and said she's shipping them that day.
Well I got them today, the super 7 was perfect. Exactly how I expected a 240 dollar knife to be. The 10 upon first glance was good too, until I removed the pocket clip to put one of the skull ones on. As I removed the screws, one of them was stripped. I removed the others and it was very hard to get them out.
Once I tried installing the skull clip, I had an extra emerson screw laying around. I replaced the stripped one and as I turned the screw it just kept going. Same with another. The holes were not correctly tapped and they stripped the screws and as I tried removing them again to see the issue, a screw breaks off in the handle.
Well I'm steaming mad at this point, I specifically asked emerson to double check these knives and make sure they were exactly the way an emerson was supposed to be, they said they would. 3/3 knives I bought all junk, and they couldn't even get it right after hearing my story and sending two brand new knives in for repair.
I just can't believe how I was over all treated and given the runaround besides Ernesto to a slight degree and the tech, then sent back a knife still not right. Well I called them demanding they do SOMETHING to make this right I just flat out said I want my cqc 10 to be completely replaced besides the blade. I wanted a whole new knife besides the blade on the 10 because this is just frankly bullshit. Ernesto told me to send the 10 and roadhouse in and he will see what they can do.
Well before I got these knives back I bought one more emerson, a mini 15. It was good out the box but it is slightly doing what the 10 and roadhouse did. The lock bar is slightly bending causing a bit of vertical blade play. I am waiting to see how it breaks in, not jumping the gun yet. But I'm so pissed off with this company right now I will never buy another unless they do SOMETHING to show that they have screwed me royally, and that they are willing to do something to make this better.
At this point I think I deserve more than just free shipping. I am about $900+ in the hole on Emerson's that are all frankly pieces of shit. Sorry this is kinda all over the place, just letting everyone know how badly emerson has screwed me. I love the knives, just wish they all came the way I would expect them to come for a 250 dollar damn folder. They came to me with the quality of 20 dollar Chinese folders.
These were all brand new knives, the oldest was one month old, the others were literally days old. I hope mr. Emerson sees this and hopefully feels compelled to do something for me because this is just insane. I'm sending the 10 back AGAIN and the roadhouse and I'll let everyone know what happens.
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