Esee lost a customer today

[timdgsr]

I love ESEE knives, and personally think the warranty is worded pretty crappy/confusing based on which product you buy.

However, I've seen plenty of threads around replaced sheaths and hardware over the years. They will genuinely honor most problems if you don't ask for stuff that shouldn't be covered by the warranty (coating wear, rust, sharpening, throwing, or general whining about lack of absolute perfection). Asking for stuff that you should be ashamed of asking a knife company for is what will get you a salty response. I can even somewhat see Mike's logic here (not that I necessarily agree with it). But it seems to me they don't want customers that are going to try to pester them and smear their name around because they didn't warranty something that shouldn't be warrantied.

I love how several other users that created similar threads about ESEE are the ones carrying this thread.

Derrick - stand up offer. Good on you.

 

[muradtexas]

I think that it's more like blunt ignorance.

How do you figure?

 

[timdgsr]

Either way, this thread will cost him MANY knives being sold..many stated they'll never buy an ESEE now, and how many people will see this in the future? Things on the Internet don't go away. Acting like anew ass clown sure cost him alot of money. Obviously many thousands of dollars really.

If they lose more than $300 as a result of this thread I would be shocked.

 

[stonesell]

How do you figure?

There's no way to sugar coat, the owner of a knife company, being blatantly disrespectful of well meaning clients.

 

[muradtexas]

There's no way to sugar coat, the owner of a knife company, being blatantly disrespectful of well meaning clients.

There is no need to sugarcoat. Like I said, what you may consider disrespectful, a lot of people consider straight talk. Initial message simply said that they do not cover wear of the coating. What followed is mocking their warranty, calling is "just a sales pitch" when it is the OP who have not read the warranty. Ignorance is being misinformed or uninformed. So again, I'm not sure where you come from calling Mike's response ignorant.

 

[jalcon]

If they lose more than $300 as a result of this thread I would be shocked.

LOL...they lost 300 from me ALONE. I was going to buy a junglas in the next few weeks, and was eyeing the ESEE 6 as well. Many others in this thread said the same. Let's just call it 10, although it's probably more..say $150 average x 10..that's $1500 right there and that's in two days. Guess what? This thread will be on the Internet forever and will come up in searches. It's not rocket science. Dude cost himself alot of money, simple. BTW, no one is arguing about the warranty not covering what the OP asked. It's just when there are SO many other knife brands that are excellent and have owners of integrity and kindness, why would the average person choose a brand that's very face is a total asshat? If you're cool with that - great! MANY are not.

 

[Gastonknife]

Must be cranky because it's blatantly obvious he's not mad about the coating not being covered but how he was treated regardless if it was under warranty or not. Feel free to brown nose esee due to all of the money you gave the scum but he won't see any from me.

Oh gee, he gave the guy snarky comments and then he got some back........they both were a little sarcastic, and the OP started it. Neither is right and both could have just kept it cordial. But big deal. Why does that deserve a negative thread here?

Now onto your failed assumptions..... I do not brown nose anyone, never have, never will. I don't own an ESEE, never have. No money from me. So wrong again. Obviously, you can buy a Busse. However, don't make up fiction about me.
That said, this thread would not deter me buying one. I can't tell difficult customers to go somewhere else where I work, so part of me is envious that this guy told one to go somewhere else.

So this this whole thread is about the OP getting their feelings hurt.....that is pretty thin skinned. The OP got sarcastic and then the guy at ESEE got sarcastic.........call the Wambulance.

 

[Neko2]

I sent a knife to Victorinox to see if they could replace two badly worn blades.
I was told that the knife was too old and they could no longer service it.
I offered to pay for the service but the answer was still no.

Nowhere in the conversation was I shamed about not memorizing the warrantee or told I was being unreasonable.
They even offered me 30% off any other knife.

I don't see how hard it is to offer a little respect even if you have to deliver some bad news.

I will buy again from Victorinox but not Esee. Really liked the look of the izula too.

 

[not2sharp]

The coating has never been covered.

That no longer matters. With the attitude shown on this thread, the company may not be around long enough to honor any kind of warranty claim. There are an abundance of individuals and companies making all sorts of knives. Most of them are very pleasant to deal with. Why waste your time with those that are less than professional?

n2s

 

[muradtexas]

Most of them are very pleasant to deal with. Why waste your time with those that are less than professional?

n2s

Because you buy a knife and not pleasantries And you are right, there are many companies making all sorts of knives. And many of them are great, and have great people working for them. But don't think Mike's grumpy attitude will cause them to close down. It doesn't bother me, and I'm sure I'm not alone.

 

[craytab]

That no longer matters. With the attitude shown on this thread, the company may not be around long enough to honor any kind of warranty claim. There are an abundance of individuals and companies making all sorts of knives. Most of them are very pleasant to deal with. Why waste your time with those that are less than professional?

n2s

Maybe you are not aware but Mike has been like this forever. Esee seems to be doing just fine. Dude didn't read the warranty and got his feelings hurt when he got snarky and the snark was returned. His inability to grasp the situation and unwillingness to let it go is apparent. People like that sometimes have to get told how it is. I wouldn't have handled it like Mike did but I also have enough sense to read a warranty before I make a claim. I also wouldn't start a thread telling the whole world I goofed up and sent a knife in when I should not have because it is plain as day the knife would not have been warrantied.

Probably time for this one to get closed up because this is just going to devolve further.

 

[Bobby3326]

Easy fix, shoot the damn thing into tiny pieces and send it in for a new one lmao

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[VermontEdge]

The vehemence with which people are starting to argue is reeeeeally starting to get entertaining! Keep it coming!


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[Sosa]

At least they didn't receive the knife and hold it for 6 months without communication and send it back the way it came.

 

[RevDevil]

Easy fix, shoot the damn thing into tiny pieces and send it in for a new one lmao

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Bingo, that would be a great idea.

The vehemence with which people are starting to argue is reeeeeally starting to get entertaining! Keep it coming!


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Yep, if you want infractions and a possible banning from the forums, follow this advice to the letter.

 

[Guyon]

Those were the words I was sold the knife on I was looking at an Ontario when the rep came over and asked what I was using it for I told him I was going to Afghanistan. He said Esee will ensure anything, even if you mistakenly run over it. Maybe the warranty wording has changed since then(I bought mine a few years ago). This is in response to the post #118 I just replied wrong.

I'm sorry if the OP got an overzealous sales rep at SMKW, but interpreting "anything" in this manner simply pushes beyond common sense. I do not know of a single knife company that covers coating wear. People are going on and on about Busse having a better warranty than ESEE, but has Busse ever warrantied a knife for normal coating wear? I'm not talking about defective coating. Mike Perrin said he would have warrantied that case. I'm talking about normal wear. Like wear that happens after two years of use in the field.

The coating has never been covered.

Correct.

they could have helped me out in some way with a coating that peeled off after only 2 years.

It is difficulty to take this portion of the post seriously. Coatings are not made from diamonds and unicorn dust. Coating wears. If the OP didn't want a knife that would wear and eventually rust, he was looking for stainless in the first place. It is easy to forget, however, that not all people are knife people, and what I'm chalking up to common sense may simply be a person who is behind the learning curve on knife characteristics and company policies. Hard to tell.

 

[Guyon]

Bingo, that would be a great idea.

Make sure the shards of metal are not recognizable, and send it in under a different name!