I was not very happy initially but adjusted
I could not write computer program to snag a knife. I sometime even could not put a vague description, since I try to get tapered tongue not every knife clearly visible on "Fotki" if it tapered or not. so I need first to review the description when putted on Friday and then put my claim. Many time somebody above me. again like somebody said this is my problem.
Now, Andy consider one simple thing - you are doing popular, demanded, custom made IDIDIVIDUAL AND ONE OF THE KIND PRODUCT.
if you are popular this means that THERE WILL BE MORE THEN ONE PERSON WHO WANT THIS PARTICULAR KNIFE. No matter which selling model you choose YOU ALWAYS GET THE COMPLAINER who does not win this particular knife period.
Such a person consciously or subconsciously push you to make 2,3,4...X copy. if you want go this way you end up solely on production or become doing customer request job which you've been told in the past you does not want to do (the last one, not the production). you will go away from ART OF DOING KNIVES.
customers:
consider this:
most of the dialers put a new butch when they want. I does not know like you but I can not constantly clicking links multiple times a day to search if there is a new butch came.
Instagram or facebook sale through even worse. not everybody can constantly refresh page page to catch 1-2 knives that was just released. I cannot. it will be profit to IT and programmers who sit in from of computer whole day and meanwhile can do it, but not to the most falks. and it will be even more complains. if Andy will be selling through Instagram or facebook, after all complains he would probably again will put some time of placing the butch will finally come to same "Friday"
selling from shop - will make Andy crew a nightmare working with customers instead of making knives, or separate person on the phone (salary, taxes, benefits) still unhappy customers who stay on hold for hours " I could not reach that d...m guys are they selling knives or what?....", and again spending your time on service instead working "this guy want this knife but without this... we don't do it... he ask may be you plan to do it... no I don't plan... he tell that he customer and will be complaining of customer association about quality of you products and quality of service. May be we will do it to shut him up?... Da..mm let him complain, I think I should restart my Fiddleback Fridays and stop paying for this xxx phone line"


