Got a problem, advice wanted....

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Kohai999

Kohai999

Second Degree Cutter
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Mod moved my thread, so I am deleting my comments...let Gibberish rule!
 
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First of all, don't take it personally. Sounds like he's frustrated, about something, but I doubt it's you. You may have been the straw that broke his back.

Pics might help, but could you just re-pin, or have the handle re-done by someone else? It's a tough call, if the maker and you are finished, and you want the knife right, then just get it fixed and move on.
 
I take it that amongst the block-cap name-calling and such, he declined to fix the knife? A maker should stand behind his work - that is a given. I would give said maker a day or two to calm the hell down and get rational again - then send another e-mail asking him to take steps to rectify the problem. If that fails, and you decide to "go public" here, give him a heads-up first. That would be taking the high road - though I can't see that you've done otherwise to this point.

Roger
 
I know that you don't do pics but they would help. If they are weeping flux is it a pin in a guard? Either way there is not really a way to neutralize the flux without taking the knife apart. If one is doing it I wonder if the other pins might do the same thing as well?

If it were me I would have you place the knife back in the mail and when I received it I would identify the problem and address it immediately, but that's just me.
 
I take it that amongst the block-cap name-calling and such, he declined to fix the knife? A maker should stand behind his work - that is a given. I would give said maker a day or two to calm the hell down and get rational again - then send another e-mail asking him to take steps to rectify the problem. If that fails, and you decide to "go public" here, give him a heads-up first. That would be taking the high road - though I can't see that you've done otherwise to this point.

Roger
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I agree 100%. Give him 1 more chance and then let loose your inner STeven, it must not be easy for you to be "kinder and gentler".

Jim Treacy
 
If he has already refused to repair, then I'd post up a thread in the reviews section with pictures - showing how the knife isn't performing up to expectations (be mostly nice in this one, describe ergos, how well it cuts/holds an edge, etc... but there's this corrosion problem...) - and a second thread in GBU with a link to the first one so folks have a place to vent about workmanship, lack of customer service, etc...
 
I, for one, really appreciate your efforts Steven.
My question is, have you called him on the phone?
 
A PM to the maker asking "What do you think I should do?" with a link to this thread would prove a not-so-subtle hint. ;)
 
Sorry to hear this.......

With Customer Service skills such as that, they won't be "up and coming" much longer.
 
I like the "Kinder Gentler" STeven too, even though the fireworks were pretty fun to sit back and watch, they seldom add positives to the discussion. The maker should fix the damn thing "no ifs, ands or buts" You have already taken the first right step (but you know that). After seeing this, he should do two things, learn from it and change his mind. If he does not, you and he know the next step.
 
A maker has to stand behind his work...period.
If you reach the point where it's clear that he won't, then
(as said) you know the next step...
 
1+ on the High Road all the way to the finish... No question that the maker should repair the knife. What ever it takes. If the damage is too bad to fix, then a new knife is in order.

A maker should appreciate a chance to fix something that has gone south on a knife. His name is going to be on that knife for a long time and word of mouth can be a very powerful marketing tool. Back up what you sell and word will be positive. Fail to back up your work and it won't take long for the word to get around and it won't be good.
 
This is ALREADY one of the more interesting threads I've seen in the last few months, because of the content. It's got some good meat to the issues.

I'll enjoy this thread from the sidelines, Steven, hoping you can get proper resolution to your situation with this maker.

Best,

Bob
 
Hmathews said:
1+ on the High Road all the way to the finish... No question that the maker should repair the knife. What ever it takes. If the damage is too bad to fix, then a new knife is in order.

A maker should appreciate a chance to fix something that has gone south on a knife. His name is going to be on that knife for a long time and word of mouth can be a very powerful marketing tool. Back up what you sell and word will be positive. Fail to back up your work and it won't take long for the word to get around and it won't be good.
Click to expand...

+1 on this reply! Also, just as we all post the good, we need to know the bad. That is why we are on the forums - to get the information we need to continue our quest for the best.
 
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