- Joined
- Nov 20, 2007
- Messages
- 46
TLDR: Heretic Knives is NOT standing behind their warranty when I received a BRAND NEW $600+ knife with a clear manufacturer's defect on it.
I've owned a good ~dozen+ Microtech knives over the years – ALWAYS absolutely perfect. Thought I would try their sister company Heretic Knives (or at least the son TJ Marfione, don't know their official business relationship) for the first time... Not happy so far - Heretic is NOT standing behind their knives.
I bought Heretic's Manticore X Bounty Hunter OTF knife. The 'special edition' one which costs literally DOUBLE their standard/regular Manticore-X model ($308 vs $615). Bought it from an official dealer, and the blade serrations are defective (smaller teeth on the serrations weren't cut-out properly in several areas - supposed to be uniform all the way down the blade). I know, I know, not a massive defect (although NONE of my Microtechs, or way, way, cheaper serrated knives have ever had this issue...), but when this is a $600+, hand-finished, nearly mid-tech model, definitely something that shouldn't be there, and a clear-cut case where their warranty should come in – which states they warranty their knives "against defects in manufacturing, material and/ or workmanship".
After sending in close-up pictures, Heretic agreed with me that it was in fact defective, and I was told they WOULD replace the blade - awesome! So I mailed it back... couple weeks later my dealer sent me an update screenshot of an email from Cory Driskell, Heretic's General Manager, saying it was already getting recoated (which I assume meant either they were somehow able to make those missing cuts in the existing blade, or more likely were doing the final coat to a completely new blade for it – otherwise why would they tell me it was already in that final finishing stage?).
(fyi I believe the 'They' here, plural, was the other bounty hunter which the dealer also got with a defect in the blade - serrations + the "CPM Magnacut" logo was chopped-off and ran off the edge of the blade...)
Heretic has now written saying they're unable to fix the knife... i.e. WILL NOT HONOR THEIR WARRANTY. No further information was given - even when I asked why they would A.) agree to replace it, and B.) furthermore even tell me it was in the final coating stage... only to renege at a later date...
Thankfully since this was brand new the dealer will refund me, but what recourse does the dealer have now? That's not right to the dealer either if the knife can't be fixed (hope he can send it in for a refund, but my faith in Heretic, needless to say, is nil right now). I would also understand if this was a super old model and parts (the blade) just aren't available anymore... but this was literally JUST released. I guess this post is just a buyer beware that Heretic doesn't stand behind their knives... I was totally eyeing up the new Cleric II and the Heretic Nephilim dagger as well... but if a company can't stand behind their products –as they've clearly demonstrated here– I don't think that's a risk I'm willing to take.
I've owned a good ~dozen+ Microtech knives over the years – ALWAYS absolutely perfect. Thought I would try their sister company Heretic Knives (or at least the son TJ Marfione, don't know their official business relationship) for the first time... Not happy so far - Heretic is NOT standing behind their knives.
I bought Heretic's Manticore X Bounty Hunter OTF knife. The 'special edition' one which costs literally DOUBLE their standard/regular Manticore-X model ($308 vs $615). Bought it from an official dealer, and the blade serrations are defective (smaller teeth on the serrations weren't cut-out properly in several areas - supposed to be uniform all the way down the blade). I know, I know, not a massive defect (although NONE of my Microtechs, or way, way, cheaper serrated knives have ever had this issue...), but when this is a $600+, hand-finished, nearly mid-tech model, definitely something that shouldn't be there, and a clear-cut case where their warranty should come in – which states they warranty their knives "against defects in manufacturing, material and/ or workmanship".
After sending in close-up pictures, Heretic agreed with me that it was in fact defective, and I was told they WOULD replace the blade - awesome! So I mailed it back... couple weeks later my dealer sent me an update screenshot of an email from Cory Driskell, Heretic's General Manager, saying it was already getting recoated (which I assume meant either they were somehow able to make those missing cuts in the existing blade, or more likely were doing the final coat to a completely new blade for it – otherwise why would they tell me it was already in that final finishing stage?).
(fyi I believe the 'They' here, plural, was the other bounty hunter which the dealer also got with a defect in the blade - serrations + the "CPM Magnacut" logo was chopped-off and ran off the edge of the blade...)
Heretic has now written saying they're unable to fix the knife... i.e. WILL NOT HONOR THEIR WARRANTY. No further information was given - even when I asked why they would A.) agree to replace it, and B.) furthermore even tell me it was in the final coating stage... only to renege at a later date...
Thankfully since this was brand new the dealer will refund me, but what recourse does the dealer have now? That's not right to the dealer either if the knife can't be fixed (hope he can send it in for a refund, but my faith in Heretic, needless to say, is nil right now). I would also understand if this was a super old model and parts (the blade) just aren't available anymore... but this was literally JUST released. I guess this post is just a buyer beware that Heretic doesn't stand behind their knives... I was totally eyeing up the new Cleric II and the Heretic Nephilim dagger as well... but if a company can't stand behind their products –as they've clearly demonstrated here– I don't think that's a risk I'm willing to take.
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It's one reason why I will NEVER buy a knife from Microtech (or Heretic; I suspected this would rear its ugly head at some point). Sorry for your trouble. Zebras never change their stripes. 
. I'm not too sour as I've purchased it at a 30% discount and I've come to somewhat like the warm feeling of FRN in hand, but no way in hell I'd ever pay 70 bucks for them taking a shortcut in the first place.
