Your rage seems misplaced. Sounds like you have beef with your dealer for saying they could get it fixed when that was outside their control. They refunded you, you could ask the dealer for something for your trouble if you really wanted to press the issue, but what's your time and stress worth? The manufacturer isn't going to sit on lots of spare parts when folks are buying their product as fast as they can make it. Perhaps if you had sent the knife in as the end customer it would of gone down differently, but you didn't.
You might also take a step back and ask yourself what you hope to gain from this. From my read of things you are just making yourself look silly.