Heretic Knives NOT STANDING BEHIND WARRANTY - defective blade when brand new...

brownshoe said:
You got a refund…be happy.
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Are you offering a mind support refund? We'd happily rake it!

This is a case of good customer support from the dealer and horrible business practices by the company. Selling bad product and then being unable and/or unwilling to handle your own warranty support is way below par these days, no matter the price of the knife.
 
Wouldn’t this make it more valuable? One of a kind.
in the stamp world this would be gold
 
brownshoe said:
A replacement knife wasn’t available.
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That's also a larger problem... literally business 101... you HAVE to keep extra stock/parts on-hand for warranty returns. Imagine a new car you couldn't get replacement parts for – unheard of. Seems like Heretic doesn't think servicing their customers after the sale date is a priority of any type.

This knife model was just released too, so it's not like it's 10+ years later and you've ran out of the extra parts you set aside a decade later.
 
brownshoe said:
A replacement knife wasn’t available.
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Ah, so screw it. You get nothing but a shoulder shrug and your money back after a bit of the old run around.

This could have been handled way, way better on multiple levels. No sense in continuing to defend it, my man.
 
Just wanted to add this, since I received a mind blowing response from Heretic Knives on my similar Reddit post. Probably easier to read by clicking on that link, but here's a screenshot... TLDR: Heretic Knives is literally saying I'm "out to damage [their] company for nothing"... in some alternate reality somehow... by me posting 100% what happened truthfully... what the heck is wrong with this company?

eJmXwlwl.jpg
 
I don’t see the point in digging a foxhole to try and torch Heretic. The company thought they could fix it, and couldn’t. You got your money back. End of story. What’s the end goal here? “B-b-but you said you’d get me a new blade!!” They thought about it.. and changed their mind… but in the end you were made whole. You didn’t lose your money.. you didn’t get ripped off. What are you hoping to accomplish? Driving everyone into never buying a Heretic knife because they couldn’t fix your serrations and you got a refund? Sorry, but there are WAY worse manufacturers out there actually ripping people off. Why flame someone for trying a solution and deciding the refund was the best course?
 
TriChrome said:
Just wanted to add this, since I received a mind blowing response from Heretic Knives on my similar Reddit post. Probably easier to read by clicking on that link, but here's a screenshot... TLDR: Heretic Knives is literally saying I'm "out to damage [their] company for nothing"... in some alternate reality somehow... by me posting 100% what happened truthfully... what the heck is wrong with this company?

eJmXwlwl.jpg
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Your rage seems misplaced. Sounds like you have beef with your dealer for saying they could get it fixed when that was outside their control. They refunded you, you could ask the dealer for something for your trouble if you really wanted to press the issue, but what's your time and stress worth? The manufacturer isn't going to sit on lots of spare parts when folks are buying their product as fast as they can make it. Perhaps if you had sent the knife in as the end customer it would of gone down differently, but you didn't.

You might also take a step back and ask yourself what you hope to gain from this. From my read of things you are just making yourself look silly.
 
King of the Cheese said:
I don’t see the point in digging a foxhole to try and torch Heretic. The company thought they could fix it, and couldn’t. You got your money back. End of story. What’s the end goal here? “B-b-but you said you’d get me a new blade!!” They thought about it.. and changed their mind… but in the end you were made whole. You didn’t lose your money.. you didn’t get ripped off. What are you hoping to accomplish? Driving everyone into never buying a Heretic knife because they couldn’t fix your serrations and you got a refund? Sorry, but there are WAY worse manufacturers out there actually ripping people off. Why flame someone for trying a solution and deciding the refund was the best course?
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If you noticed I didn't post in this topic I made ALL week long... I was perfectly fine with letting it die a quiet death – it had already served it's initial purpose to show that Heretic's customer service wasn't the greatest (to me) and they have an unhappy customer (me). I'm a firm believer that if information isn't out there about a company, and how they do (or don't) stand by their products, I for one will gladly make a post glorifying (or not) my experience with a company – any company.

This is why I write reviews on Amazon, Google, Yelp, Better Business Bureau, etc. - both negative and positive... (Heretic knives is on none of those websites I could find, fyi, so the only place to make a review of them is on a forum/group where knife buyers congregate - since there is no consolidated knife review site people use, this is also why I posted on a couple different forums/groups). Reviews are literally one huge thing that makes online commerce work - without it there would be a LOT more guesswork on which companies are good, and which ones are not quite so good... which makes me want to ask YOU: why do you care if somebody writes a negative (or positive) review about any company? What is it to you? What is YOUR "end goal" in posting here (lol - j/k)?

Anyway, like I said I would have gladly let this die and never post about it again... but then just today Heretic is literally trying to say that I'm "out to damage [their] company for nothing". That I somehow am doing this by posting my 100% truthful experience with them... I don't know about you, but that is so utterly preposterous of a reply from them, a reply that just really hits home how I was so rightfully justified in posting my negative experience to begin with... that I updated my posts - that's all.
 
TriChrome said:
If you noticed I didn't post in this topic I made ALL week long... I was perfectly fine with letting it die a quiet death – it had already served it's initial purpose to show that Heretic's customer service wasn't the greatest (to me) and they have an unhappy customer (me). I'm a firm believer that if information isn't out there about a company, and how they do (or don't) stand by their products, I for one will gladly make a post glorifying (or not) my experience with a company – any company.

This is why I write reviews on Amazon, Google, Yelp, Better Business Bureau, etc. - both negative and positive... (Heretic knives is on none of those websites I could find, fyi, so the only place to make a review of them is on a forum/group where knife buyers congregate - since there is no consolidated knife review site people use, this is also why I posted on a couple different forums/groups). Reviews are literally one huge thing that makes online commerce work - without it there would be a LOT more guesswork on which companies are good, and which ones are not quite so good... which makes me want to ask YOU: why do you care if somebody writes a negative (or positive) review about any company? What is it to you? What is YOUR "end goal" in posting here (lol - j/k)?

Anyway, like I said I would have gladly let this die and never post about it again... but then just today Heretic is literally trying to say that I'm "out to damage [their] company for nothing". That I somehow am doing this by posting my 100% truthful experience with them... I don't know about you, but that is so utterly preposterous of a reply from them, a reply that just really hits home how I was so rightfully justified in posting my negative experience to begin with... that I updated my posts - that's all.
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Well if I’m being honest, it does seem like you’re out to damage the company. Again: You were made whole. You made your point early on in this thread, but now you seem to be getting a bit vindictive about it. Just as you’re allowed to review, I’m allowed to critique your review. Ironic that a reviewer would be perturbed by a review of their review.
 
Nebuchadnezzar said:
Your rage seems misplaced. Sounds like you have beef with your dealer for saying they could get it fixed when that was outside their control. They refunded you, you could ask the dealer for something for your trouble if you really wanted to press the issue, but what's your time and stress worth? The manufacturer isn't going to sit on lots of spare parts when folks are buying their product as fast as they can make it. Perhaps if you had sent the knife in as the end customer it would of gone down differently, but you didn't.
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Sorry, and with all due respect, but you might have missed some things I wrote in this topic, or the other one I linked to.

For the dealer, I posted twice about how AWESOME he was!!! How he "has been great all throughout this BTW", and "the dealer has been amazing all through this".

I also mentioned how I did contact Heretic Knives directly, twice (even posted a screenshot), but didn't make headway with them within my return period (which was a tight at a week long only) which is why I HAD to go through my dealer (which I then also put the caveat in there that they might not have emailed me back because my dealer was taking care of it by then - which is then no negative on them at all - they had no need to email me back then of course).



King of the Cheese said:
Well if I’m being honest, it does seem like you’re out to damage the company. Again: You were made whole. You made your point early on in this thread, but now you seem to be getting a bit vindictive about it. Just as you’re allowed to review, I’m allowed to critique your review. Ironic that a reviewer would be perturbed by a review of their review.
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See, now this I don't get. I posted factually what I experienced. Screenshots and all... how could that be vindictive if all I'm doing is posting the truth? Is the sole purpose of not writing a positive review thought of as being vindictive in itself? I leave negative reviews on bad/broken/defective products I get off Amazon on nearly a bi-monthly basis... I take pictures and circle things in bright colors too – just like I did with Heretic. Are things like that always vindictive?

I can truly see how you can get that my post on Reddit was more than my initial post... but Heretic is literally saying that I'm trying to "damage [their] company for nothing"... when all I'm doing is posting the truth. If I was lying, sure, that's libel, but I'm not in any way, shape, or form lying - this is why I'm even posting screenshots... and Heretic themselves even confirmed what I said they said, they did indeed say!!! Again, 100% the truth...

...Sorry if people don't like hearing the truth, but that's literally all that I've posted about - what really happened (which like people say, wasn't much... boo-hoo, I can't get the knife fixed, I'll live, truly lol... I've already bought another knife from another manufacturer with my refund... but the part I'm not thrilled with is how Heretic themselves handled it... without transparency, without checking themselves, leading me on... and now (just today) by saying that I'm trying to tarnish their company by posting truthfully – that is what really gets my goat right there... that is completely wrong IMO).
 
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TriChrome said:
Sorry, and with all due respect, but you might have missed some things I wrote in this topic, or the other one I linked to.

For the dealer, I posted twice about how AWESOME he was!!! How he "has been great all throughout this BTW", and "the dealer has been amazing all through this".

I also mentioned how I did contact Heretic Knives directly, twice (even posted a screenshot), but didn't make headway with them within my return period (which was a tight at a week long only) which is why I HAD to go through my dealer (which I then also put the caveat in there that they might not have emailed me back because my dealer was taking care of it by then - which is then no negative on them at all - they had no need to email me back then of course).




See, now this I don't get. I posted factually what I experienced. Screenshots and all... how could that be vindictive if all I'm doing is posting the truth? Is the sole purpose of not writing a positive review thought of as being vindictive in itself? I leave negative reviews on bad/broken/defective products I get off Amazon on nearly a bi-monthly basis... I take pictures and circle things in bright colors too – just like I did with Heretic. Are things like that always vindictive?

I can truly see how you can get that my post on Reddit was more than my initial post... but Heretic is literally saying that I'm trying to "damage [their] company for nothing"... when all I'm doing is posting the truth. If I was lying, sure, that's libel, but I'm not in any way, shape, or form lying - this is why I'm even posting screenshots... and Heretic themselves even confirmed what I said they said, they did indeed say!!! Again, 100% the truth...

...Sorry if people don't like hearing the truth, but that's literally all that I've posted about - what really happened (which like people say, wasn't much... boo-hoo, I can't get the knife fixed, I'll live, truly lol... I've already bought another knife from another manufacturer with my refund... but the part I'm not thrilled with is how Heretic themselves handled it... without transparency, without checking themselves, leading me on... and now (just today) by saying that I'm trying to tarnish their company by posting truthfully – that is what really gets my goat right there... that is completely wrong IMO).
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You state on Reddit: you've furthermore posted an absolutely asinine response to all of this... literally trying to say that I'm (without cause it sounds like) trying to purposely harm your company for no reason. What the heck is wrong with you.

Your statement applies to you, not Heretic. You are the asinine one. You are the problem. Heretic tried to get you the knife you wanted, but found they couldn’t, so they promptly refunded your money. You respond by trashing them, multiple times in multiple places. Now you proudly tell us you make a career of negative reviews. Vindictive - having or showing a strong or unreasoning desire for revenge.
 
brownshoe said:
You state on Reddit: you've furthermore posted an absolutely asinine response to all of this... literally trying to say that I'm (without cause it sounds like) trying to purposely harm your company for no reason. What the heck is wrong with you.

Your statement applies to you, not Heretic. You are the asinine one. You are the problem. Heretic tried to get you the knife you wanted, but found they couldn’t, so they promptly refunded your money. You respond by trashing them, multiple times in multiple places. Now you proudly tell us you make a career of negative reviews. Vindictive - having or showing a strong or unreasoning desire for revenge.
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I don't see how I could possibly be "trashing them" if all I'm doing is saying exactly what happened. Even Heretic themselves confirmed what I said happened.

If your problem is that my personal opinion of what constitutes 'bad customer service', and/or "not standing behind [a] warranty" differs from your own definition, then so be it. We don't always have to be in agreement. I think I've been pretty concise (multiple times, in multiple different ways) about the exact reasons behind my assessment however, and behind why I feel how I do, and I stand by what I said.

Also to note, and one of the largest reasons why this encounter for me was negative, is how there was NO communication until just today -30 days later- about why Heretic couldn't replace the blade. They kept their customer (and according to my dealer, the dealer as well) in the dark, and lack of communication is literally the backbone of bad customer service. If Heretic had initially said something as simple as "sorry, we couldn't fix it and don't have replacement blades on hand now", I would have been totally fine. That would have actually been GOOD customer service in my eyes - making the effort then communicating when it didn't work out. They didn't do anything even remotely close to that, as I've described in detail.


P.S. I also said that I make both "negative and positive" reviews – probably like everybody else does anywhere. Please don't twist my words by saying things like I "make a career of negative reviews" - that's not even close to what I said (and in fact I wrote a glowing review for the dealer himself - since he went above and beyond my expectations and was great to deal with).
 
TriChrome said:
If Heretic had initially said something as simple as "sorry, we couldn't fix it and don't have replacement blades on hand now", I would have been totally fine. That would have actually been GOOD customer service in my eyes - making the effort then communicating when it didn't work out. They didn't do anything even remotely close to that, as I've described in detail.
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This is the bare minimum for good customer service, no matter the business. Further, rather than stop digging, apologize, and move on, heretic lashes out at the customer. This is poor business 101 and guarantees the story won't die. Careful OP, the family likes to file frivolous lawsuits. They have a history.

Now, you've said your piece. Barring more updates, let it stand. Don't engage further with pot stirring folks because you will become the focus rather than your experience.
 
craytab said:
This is the bare minimum for good customer service, no matter the business. Further, rather than stop digging, apologize, and move on, heretic lashes out at the customer. This is poor business 101 and guarantees the story won't die. Careful OP, the family likes to file frivolous lawsuits. They have a history.

Now, you've said your piece. Barring more updates, let it stand. Don't engage further with pot stirring folks because you will become the focus rather than your experience.
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Agreed on both counts. I've said my peace!
 
craytab said:
This is the bare minimum for good customer service, no matter the business.
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Replacing the blade on limited edition knives isn’t a warranty requirement. Sometimes “warranty” means “refund”… not “fix your knife no questions asked”.
craytab said:
Further, rather than stop digging, apologize, and move on, heretic lashes out at the customer. This is poor business 101 and guarantees the story won't die. Careful OP, the family likes to file frivolous lawsuits. They have a history.
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Businesses have a right to defend their business and tell their side of the story. OP is angry he didn’t get a blade replacement.. but he WAS made “whole”. The customer isn’t always “right”, sometimes there are several ways to solve a problem. Doing exactly what the customer WANTS isn’t a requirement.
craytab said:
Now, you've said your piece. Barring more updates, let it stand. Don't engage further with pot stirring folks because you will become the focus rather than your experience.
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Yes, opposing points of view are so very annoying huh?
 
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