Whats that expression about friendship? Something along the lines of you dont know who your true friends are until you really need them.
Well maybe the expression about dealing with internet companies should be you dont know how good they are until you really need to use the customer service.
I have ordered from TadGear several times with successful results but no interaction with a live person. Everything worked out fine. I have read reviews of their products before and for the most part they have been great. I buy stuff from various sites routinely to use primarily in my occupation.
I have the whats new page from tad gear in my bookmarks and check it daily. I dont collect anything so I am sure I dont buy as much as a lot of people but I am always looking for the next doodad or gizmo that will make me safer/more prepared/ or solve a problem at work.
I had been meaning to order some sheaths from Tripple Aught Design for duty use and when I saw they had the Kershaw Shallot on sale for $37.99 I made an impulse purchase along with the 3 sheaths I wanted.
I received an immediate email response confirming the order that day. Monday roles around and they send me a PDF invoice with the price of the shallot listed as $51.95. I was catching up on some reports that day and got the invoice within minutes. I emailed to inquire why I was charged almost 14 bucks more. I figured it was just a mistake and would get a response that it had been corrected. To be on the safe side. I double checked the price on the website and my initial email from them and took a screen capture of the web page.
There wasnt any response and later in the day I received a 3rd form email saying my item had been shipped with the tracking number and other info. Still confident there wasnt a problem and realizing they are West Coast time and I am in New England, I figured I would probably see something from them in the morning.
Tuesday comes around and there was no response. Not a big deal I thought to myself. Why dont I just give them a call. I leave them a voice mail outlining the issue and ask for a call back. I never receive it.
I had paid for 3 day air mail because otherwise it would have taken a week via ups so I knew my package would be arriving on Wednesday. Now I am thinking that maybe they advertised it incorrectly and they didnt mean to sell it at the price or something and that is why I am not getting a call back. I dont want to force any merchant to sell it cheaper than they intended. I realize they have to make money so I give them a call Wednesday morning. If that was the case I would have been prepared to refuse the package so they can get it back.
I talk to a real person this time. He assures me that the $37.99 is supposed to be the right price and he would be issuing a credit right away. The package arrives but I am away at some interagency training.
I get back on Friday and notice there is still no credit to my account. I am still giving them the benefit of the doubt. A Tuesday the first role around and there is still no credit to my account. I email them again and still have not received a response.
This has kind of soured me on the whole company. If I cant trust them to make it right when there is a little issue, I cant trust them at all. I know it is only 14 bucks but frankly I wouldnt have ordered it at 52 bucks, other places have it cheaper. I am a civil servant and work hard for my money many more than 40 hours a week. I am on call 24 hours a day as a Park Ranger and live in the Park with little down time and now I have to screw around with my little free time trying to get them to fix their error.
I have been trying to avoid the chargeback process through my credit card because I know that cost the merchant a fee. I am at my wits end with this though.
I think I have been reasonable and not overly impatient by any means.
I guess the moral of the whole thing is you cant trust tad gear. At least that is what I take away from the experience. The lied to me when they said they were going to issue a credit right away.
Not to mention it just irks me every day to have been cheated. It is like the opposite of the anticipation you feel when you open your email client and see that shipping notice in your box. Each day when I open mine and see the email that I cant delete because I need them for the credit card dispute (even though I have them printed and archived as PDFs) it festers a little more in me. I cant get down to the bank until Monday so I thought I would Vent a little a warn a lot here.
Well maybe the expression about dealing with internet companies should be you dont know how good they are until you really need to use the customer service.
I have ordered from TadGear several times with successful results but no interaction with a live person. Everything worked out fine. I have read reviews of their products before and for the most part they have been great. I buy stuff from various sites routinely to use primarily in my occupation.
I have the whats new page from tad gear in my bookmarks and check it daily. I dont collect anything so I am sure I dont buy as much as a lot of people but I am always looking for the next doodad or gizmo that will make me safer/more prepared/ or solve a problem at work.
I had been meaning to order some sheaths from Tripple Aught Design for duty use and when I saw they had the Kershaw Shallot on sale for $37.99 I made an impulse purchase along with the 3 sheaths I wanted.
I received an immediate email response confirming the order that day. Monday roles around and they send me a PDF invoice with the price of the shallot listed as $51.95. I was catching up on some reports that day and got the invoice within minutes. I emailed to inquire why I was charged almost 14 bucks more. I figured it was just a mistake and would get a response that it had been corrected. To be on the safe side. I double checked the price on the website and my initial email from them and took a screen capture of the web page.
There wasnt any response and later in the day I received a 3rd form email saying my item had been shipped with the tracking number and other info. Still confident there wasnt a problem and realizing they are West Coast time and I am in New England, I figured I would probably see something from them in the morning.
Tuesday comes around and there was no response. Not a big deal I thought to myself. Why dont I just give them a call. I leave them a voice mail outlining the issue and ask for a call back. I never receive it.
I had paid for 3 day air mail because otherwise it would have taken a week via ups so I knew my package would be arriving on Wednesday. Now I am thinking that maybe they advertised it incorrectly and they didnt mean to sell it at the price or something and that is why I am not getting a call back. I dont want to force any merchant to sell it cheaper than they intended. I realize they have to make money so I give them a call Wednesday morning. If that was the case I would have been prepared to refuse the package so they can get it back.
I talk to a real person this time. He assures me that the $37.99 is supposed to be the right price and he would be issuing a credit right away. The package arrives but I am away at some interagency training.
I get back on Friday and notice there is still no credit to my account. I am still giving them the benefit of the doubt. A Tuesday the first role around and there is still no credit to my account. I email them again and still have not received a response.
This has kind of soured me on the whole company. If I cant trust them to make it right when there is a little issue, I cant trust them at all. I know it is only 14 bucks but frankly I wouldnt have ordered it at 52 bucks, other places have it cheaper. I am a civil servant and work hard for my money many more than 40 hours a week. I am on call 24 hours a day as a Park Ranger and live in the Park with little down time and now I have to screw around with my little free time trying to get them to fix their error.
I have been trying to avoid the chargeback process through my credit card because I know that cost the merchant a fee. I am at my wits end with this though.
I think I have been reasonable and not overly impatient by any means.
I guess the moral of the whole thing is you cant trust tad gear. At least that is what I take away from the experience. The lied to me when they said they were going to issue a credit right away.
Not to mention it just irks me every day to have been cheated. It is like the opposite of the anticipation you feel when you open your email client and see that shipping notice in your box. Each day when I open mine and see the email that I cant delete because I need them for the credit card dispute (even though I have them printed and archived as PDFs) it festers a little more in me. I cant get down to the bank until Monday so I thought I would Vent a little a warn a lot here.
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