- Joined
- Dec 27, 2010
- Messages
- 6,852
Okay, seriously. Where has ANYONE said they should be forgiven. Where has anyone said that we should just gloss over the flaws? Your issue is that you're just hearing what you want to hear, not what people are actually saying. Even though we've said it several times in several different ways. I'll try one last time, and you can believe what you want.
Yes, the review should criticize them for letting it get out the door. But wouldn't you want to know, if you were thinking about buying a product, and you were watching a review, if the company was going to do everything in its power to fix the mistake, or if they'd just leave you with a defective product? It's not about forgiveness, and that's a point that I've made repeatedly, and yet you seem unwilling or unable to understand. It's about COMPLETENESS. It's how good of a job the reviewer did, not about the knife.
I honestly don't understand how you can continually ignore what everyone's been saying, and keep thinking that we're saying something that we're not.
I'll say it again. The issue isn't that we think HTM should be forgiven for letting a defective piece of merchandise get out the door (although it's clearly not the end of the world, since if you wanted a non-defective product, we all know they'd make that happen for you with a minimum of fuss). It's that a GOOD reviewer should finish their review, and not misrepresent the knife as being the standard, not a defect, nor wait until the review is mostly over to make that point. There's a lot more important information that can be gleaned from such an experience that would be useful to the end consumer. Not everyone thinks it's unimportant how the company handles warranty issues, as you seem to. Not everyone wants to base their purchase on a review of a product that's defective. Some people actually want to know how the knife would be if it weren't defective, as amazing as that might sound to you. Nutnfancy doesn't provide this information, when he's clearly got an opportunity to present a more balanced and informative account. In my view, he's just as irresponsible as the company who sold him the defective product.
Yes, the review should criticize them for letting it get out the door. But wouldn't you want to know, if you were thinking about buying a product, and you were watching a review, if the company was going to do everything in its power to fix the mistake, or if they'd just leave you with a defective product? It's not about forgiveness, and that's a point that I've made repeatedly, and yet you seem unwilling or unable to understand. It's about COMPLETENESS. It's how good of a job the reviewer did, not about the knife.
I honestly don't understand how you can continually ignore what everyone's been saying, and keep thinking that we're saying something that we're not.
I'll say it again. The issue isn't that we think HTM should be forgiven for letting a defective piece of merchandise get out the door (although it's clearly not the end of the world, since if you wanted a non-defective product, we all know they'd make that happen for you with a minimum of fuss). It's that a GOOD reviewer should finish their review, and not misrepresent the knife as being the standard, not a defect, nor wait until the review is mostly over to make that point. There's a lot more important information that can be gleaned from such an experience that would be useful to the end consumer. Not everyone thinks it's unimportant how the company handles warranty issues, as you seem to. Not everyone wants to base their purchase on a review of a product that's defective. Some people actually want to know how the knife would be if it weren't defective, as amazing as that might sound to you. Nutnfancy doesn't provide this information, when he's clearly got an opportunity to present a more balanced and informative account. In my view, he's just as irresponsible as the company who sold him the defective product.