I got the Sebenza Itch!

CRK is very picky about their dealers. I don't think you can go wrong with any of the ones mentioned.

I think Roger at Knife works must buy them by the gross! :)
 
I wouldn't buy from Grand Prairie Knives again. My recent order for a Large Sebenza 21 was an unsatisfactory experience. I included instructions to verify that the blade was sharp and centered. GPK accepted the order, and quoted the instructions on the order confirmation.

I received the knife on a Friday evening. The blade did not appear to be centered, so I untied the lanyard to confirm the fact and retied the lanyard, which is an accessory that's intended to be removed and replaced. I boxed the knife and called GP Knives twice over the weekend to obtain an RMA number, but GPK did not answer the phone. Early Monday morning, I requested an RMA number by email. GPK did not respond the the email. On Wednesday morning, after waiting two days for GP Knives to issue an RMA number, I called GPK for the third time and obtained one. Early Friday morning, I shipped the knife to GPK by USPS Priority Mail, and they received it on Monday. So, 10 days passed from the time I received the knife until GPK got it back, including the 2-4 day delay to get the RMA number from GPK.

I asked GPK to exchange the knife if they had one in stock, or refund my purchase price if they didn't. GPK refused to replace the knife because I took "too long to return it," and they said that I had "altered or modified" the knife by removing the lanyard and replacing it to inspect the blade centering. However, they agreed to refund my money less a 20% restocking fee.

At no time, did I use the knife or carry the knife, and I returned the knife at the earliest opportunity in exactly the condition it was received, except for untying and retying the lanyard, which was necessary to confirm that the blade wasn't centered, which GPK was supposed to do before they shipped it.

IMO, GPK makes it easy to buy from them, but they intentionally make it difficult to return merchandise, so I would not buy from them again.
 
Thanks for all the replies people. Very helpful. All though some of these places are all out of Sabenza's. OOS.
Anyone ever used "PlazaCutlery.com" (was this one of the ones you guys suggested?? hmmm, let me look..) Anyway, I think I will use them since they have exactly the one I want. Thanks again guys!

Thanks
 
gwlee said:
I wouldn't buy from Grand Prairie Knives again. My recent order for a Large Sebenza 21 was an unsatisfactory experience. I included instructions to verify that the blade was sharp and centered. GPK accepted the order, and quoted the instructions on the order confirmation.

I received the knife on a Friday evening. The blade did not appear to be centered, so I untied the lanyard to confirm the fact and retied the lanyard, which is an accessory that's intended to be removed and replaced. I boxed the knife and called GP Knives twice over the weekend to obtain an RMA number, but GPK did not answer the phone. Early Monday morning, I requested an RMA number by email. GPK did not respond the the email. On Wednesday morning, after waiting two days for GP Knives to issue an RMA number, I called GPK for the third time and obtained one. Early Friday morning, I shipped the knife to GPK by USPS Priority Mail, and they received it on Monday. So, 10 days passed from the time I received the knife until GPK got it back, including the 2-4 day delay to get the RMA number from GPK.

I asked GPK to exchange the knife if they had one in stock, or refund my purchase price if they didn't. GPK refused to replace the knife because I took "too long to return it," and they said that I had "altered or modified" the knife by removing the lanyard and replacing it to inspect the blade centering. However, they agreed to refund my money less a 20% restocking fee.

At no time, did I use the knife or carry the knife, and I returned the knife at the earliest opportunity in exactly the condition it was received, except for untying and retying the lanyard, which was necessary to confirm that the blade wasn't centered, which GPK was supposed to do before they shipped it.

IMO, GPK makes it easy to buy from them, but they intentionally make it difficult to return merchandise, so I would not buy from them again.
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:eek:WOW! Thank you for the heads up on that one! I wont use them for sure. Maybe someone has had a good experience with them, but all it takes is hearing a story like yours for me not to use a source. Thanks again. :thumbup:
So, before I buy, should I ask them to make sure the blade is centered? I thought Sabenzas come flawless, and sharp?
 
LouZava said:
:eek:WOW! Thank you for the heads up on that one! I wont use them for sure. Maybe someone has had a good experience with them, but all it takes is hearing a story like yours for me not to use a source. Thanks again. :thumbup:
So, before I buy, should I ask them to make sure the blade is centered? I thought Sabenzas come flawless, and sharp?
Click to expand...

In my experience, there is some variation between knives, so I asked GPK to verify that the blade was centered, and they agreed to provide this service, but the blade of the knife that I received was not centered, so I returned it.

I have done quite a bit of business with GPK, and, until now, I never had a problem with them or needed to return a product for any reason. This product was defective, and GPK initially refused to give me a refund without a 20% restocking fee, which I refused to pay.

To their credit, a few days later, after my original posting, GPK sent a message saying they have decided to refunded my full purchase price, including my original shipping. However, I am still out of pocket for return shipping of a defective product and wasted a lot of time, not to mention the aggravation.

The lesson that I've learned here is that I need to find a dealer who will work with me to screen out poor samples, so that I won't need to return them, or I need purchase locally, so that I can inspect the item before purchasing it, or I need to do business with a dealer that doesn't charge a restocking fee.
 
We are the exclusive dealer for all plain Sebenzas with Silver lugs.

However, you may order silver lug Sebenzas directly from Chris Reeve Knives.

Best regards, Neil
 
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