- Joined
- May 19, 2006
- Messages
- 194
Hmm.. funny.. the same Strider site also says:
That's true, which is why I stated the warranty is ambiguous.
However in conjunction with the other 3 or 4 lines in that quote (i.e. in context)
In fact I will again quote the entire text of that UNOFFICAL FAQ reply since that might make the context a little clearer
http://www.badlandsforums.com/faq/WhatisStridersWarranty.shtml :
"What is Striders warranty?
Per Mick Strider:
If you break it, I'll be impressed. If I cant fix it, I will replace it.
We'll fix anything, but we won't fix anything for free.
We Guarantee that your knife will perform. We dont guarantee that it wont get wear marks from use.
Function and Sharpness are free, like new frills cost."
I would suggest that it would not be unreasonable to interpret that series of statements as something like:
We will fix any knife to functional standards (ie can cut and pry again), but we won't necessarily make it look shiny (or camo) and new from an aesthetic point of view. And we will repalce what we can't fix to be functional again.
I also note that that statement is from the UNOFFICAL FAQ - funnily enough the UNOFFCIAL FAQ is published on the offical website - which seems a might confusing to me.
If you however click on the "Knives" link (which takes you here: http://www.striderknives.com/html/main.html), you see a little light brown box on the bottom edge of the photo of the guy grinding (at least taht is how it appears in my browser) that says:
"All Strider Knives carry an unconditional, lifetime guarantee.
In addition, our knives will be resharpened, refinished and rewrapped, as often as needed at no cost to you other than postage."
Note the word "unconditional".
Unfortunately there is not as far as I can see an unambiguously stated warranty policy on the site.
It seems perfectly reasonable to me not to warranty knives that have been intentionally abused - but not if you state otherwise in your statements on warranty.
So again why should the company respect he warranty of a knife that has been intentionally abused - because they say they will when they say "unconditional, lifetime guarantee" on their website.
If they don't want to carry that burden all they need do is modify their warranty statement. Eg the more usual "lifetime guarantee against defects in materials and workmanship" or some such.