I Need Help

Well how did you send it if you didn't send it global priority and how did you not fill out a customs form? That also is surprising to me.
 
GigOne said:
If you didn't fill out a customs declaration. . . .the parcel has more than likely been confiscated by Russian customs.
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The clerk at the post office, told me a customs form was not necessary, because the package was not over a certain weight.
 
One of the questions that comes up here regularly, online and between individuals is: "I never sent a package to your country before. What's the best way, what are the regulations?"

When I send a paperback book to Canada, I fill out a customs declaration. I don't even know if it's necessary. But if I traveled there myself, I'd need to show paperwork, wouldn't I?

It is important, especially between people who haven't dealt with each other before, to specify each and every detail. I can't believe how many offers I see here that don't specify if a knife is plain or serrated, if the seller takes PayPal and at what rate, and what his email & snailmail addresses are.

You have to develop a format for listing or for accepting offers, and constantly improve your format. There are stickies here with complete information on how to do it right. Assuming a detail is unimportant is lazy.
 
BladeGoblin said:
The clerk at the post office, told me a customs form was not necessary, because the package was not over a certain weight.
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Never heard this one. I've shipped a few knives to other countries USPS and I always have to fill out a customs form and weight was never an issue.
 
I shipped a few knives to Russia, they reached their destinations, no problem. I always send it Registered Mail, always! Plus I get an insurance just in case.
 
BladeGoblin said:
The clerk at the post office, told me a customs form was not necessary, because the package was not over a certain weight.
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Ouch !


Here's the USPS "Prohibitations" for Russia (as it pertains to edged weapons):

Firearms of all kinds, ammunition, swords, cutlasses, bayonets, lances, and similar arms.
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Articles Admitted and Required Customs Form/Endorsement

- Correspondence, business papers, and documents.

PS Form 2976, Customs - CN 22 (Old C 1) and Sender's Declaration (green label). Endorse items clearly next to mailing label as BUSINESS PAPERS.

- Merchandise samples without commercial value.

PS Form 2976-A, Customs Declaration and Dispatch Note CP 72, inside a PS Form 2976-E, Customs Declaration Envelope CP 91.

- Merchandise and all articles subject to customs duty.

PS Form 2976-A, Customs Declaration and Dispatch Note CP 72, inside a PS Form 2976-E, Customs Declaration Envelope CP 91.
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I understand what the postal dude was trying to communicate, but "PS Form 2976 is dependent upon the conditions of the destination country. Some countries require that a customs form be affixed to EMS shipments regardless of the weight or contents."

The weight issue deals with "EMS" shipments only and only if the shipper is what USPS calls a "known mailer." A "known mailer" is. . . .

a. A business customer who tenders volume mailings through a business mail entry unit (BMEU) or other bulk mail acceptance location, completes a postage statement at the time of entry, pays postage through an advance deposit account, and uses a permit imprint as an indication of postage payment. International Surface Air Lift (ISAL) and International Priority Airmail (IPA) customers are considered to be "known mailers" for this purpose.

b. A federal, state, or local government agency whose mail is regarded as Official Mail.

c. A contractor who sends out prepaid mail on behalf of a military service, provided the mail is endorsed "Contents for Official Use - Exempt from Customs Requirements."


Note: "Known mailers" are exempt from the customs form requirement that would otherwise apply to mailpieces weighing 16 ounces or more provided that the following conditions of entry are met:

a. The mailpieces contain no merchandise items or other contents that are potentially dutiable.

b. The mailer pays postage through an advance deposit account and accounts for the postage on the required postage statement.

Exception: Mailpieces that are paid for by postage meter do not qualify for the "known mailer" exemption. The exemption applies only to International Surface Air Lift (ISAL) and International Priority Airmail (IPA) mailpieces that are paid with a combination post method (meter postage affixed to the piece and additional postage by permit imprint). Such mailpieces must bear the ISAL/IPA service endorsements prescribed in 292.222 and 293.92, respectively.

c. The mailer certifies on the postage statement that the mailpieces contain no dangerous materials that are prohibited by postal regulations.

d. The import regulations of the destination country allow individual mailpieces without a customs form affixed.
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What USPS shipping method did you use ?
 
Without a Customs form I have a bad feeling that the package is not going to get to the intended recipient. I know it wouldn't have gotten to me in Canada. Diamond rings don't weigh very much, but you must include a Customs form with a declaration of value when shipping them to canada. My guess is that the Postal clerk was wrong.
 
Keith Montgomery said:
I'm not sure if this is what you meant by liable, but if the person in Russia doesn't get the knives, you are responsible for either a refund or getting him the knives he paid for. Was the shipment insured?
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I disagree with this. If I were to ship overseas, which I don't do, I would make sure the buyer understands that once it leaves the US, it is his problem. I am not liable for anything. I insure it, but overseas shipping does not have insurance due to lack of control by USPS.
 
Cobalt said:
I disagree with this. If I were to ship overseas, which I don't do, I would make sure the buyer understands that once it leaves the US, it is his problem. I am not liable for anything. I insure it, but overseas shipping does not have insurance due to lack of control by USPS.
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The only way that works is if BladeGoblin made sure that the buyer was aware that if the package was lost or stolen that there would be no refund. From what I have read on the other thread, that is not the case. If the buyer was not told that he would not get a refund if the package was not delivered then BladeGoblin owes a refund just like he would if he shipped the knife to someone in the US. The seller can't put conditions on the sale after it is determined that the package is lost or stolen. The conditions have to be spelled out at the time of the sale.
 
knifer333 said:
Russia has the opposite of our borders. Nothing comes in. Not even Bibles. They are very controlled. Every neighbor you have is a potential spy that will kill you or have you sent to the worst prison you can imagine. An American could barely survive the normal Russian life, not to mention thier prisons. The knife is Stalins now.
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In fairness to kristopher_robin , who is on the short end of this stick, he and I just completed a successfully and painless transaction.

The package was sent (from here to there) and was delivered to him in a matter of a few days.

So... the packages actually do get through.

Hope this works out for kristopher_robin

Neil
 
Sorry to hear of your troubles but I had a smooth transaction with kristopher_robin also. No problems shipping multiple knives.
 
BOTH partys are responsible for knowing the terms of their transactions. And they should be made clear at the time of finalizing any deals. Putting forth your hard earned cash for a purchase and then assuming that a refund is in order in the event of damage, theft or undelivered item isn' t quite the smart way of thinking. Especially if one is overseas where shipping operations are not always on the ball. Additionally, there are no written rules that I am aware of that calls for a seller to make good for a refund if they are not agreed to before finalizing any deal. If I' ve not seen this, do correct me and point it out. It is however, in good spirit for the seller to try to make good or at least come to a certain agreement where both partys would be happy. But it is not a "have to" or a "must" on the sellers part.

N.

www.dozierknives.com/forum
 
Have sold a lot of knives over the years.

Each person has their own way of handling business, but my reputation means a lot to me, so that meansI do the best that I can in matters of communication, and timeliness.

I don't do personal business out of CONUS. Artem and I were able to come to an agreement about this, so the hard part was off of me.

Anthony could have chosen this method, but did not, for whatever reason. That said, IMHO, it is his job to get the product to the buyer, and if he does not do so successfully, than a refund is in order.

Best Regards,

STeven Garsson
 
Nakano 2 said:
BOTH partys are responsible for knowing the terms of their transactions. And they should be made clear at the time of finalizing any deals. Putting forth your hard earned cash for a purchase and then assuming that a refund is in order in the event of damage, theft or undelivered item isn' t quite the smart way of thinking. Especially if one is overseas where shipping operations are not always on the ball. Additionally, there are no written rules that I am aware of that calls for a seller to make good for a refund if they are not agreed to before finalizing any deal.
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If you take someones money then you owe him the product or a refund, period, unless it has been agreed to before hand that this is not going to be the case. As far as I am concerned it is unethical to get your end of a deal and then tell the other person that they are out of luck for their end. Anyone that disagrees with that would be someone that I would never enter a deal with.
 
i agree with keith on this one, unless different arrangements had been made prior to shipping, it would be a hard one for me to swallow i must say but its the right thing to do.

as i said before i wont do anything outside CONUS anymore unless its with someone i already know, just too many possible problems and worries which i just dont need in my life.
 
It sounds like the postal clerk messed up. It's not your fault but I would bite the bullet and issue the refund unless you had worked out beforehand that if you ship internationally, you have no responsiblity after it left your hands. He paid, and got no product through no fault of his own. It'll also be good for your seller rep here.
 
Eric_425 said:
It sounds like the postal clerk messed up. It's not your fault but I would bite the bullet and issue the refund unless you had worked out beforehand that if you ship internationally, you have no responsiblity after it left your hands. He paid, and got no product through no fault of his own. It'll also be good for your seller rep here.
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Couldn't agree more.
 
I agree with Keith. Unless a seller has valid written proof of delivery to his end customer from the parcel service he utilized, the seller remains on the hook until the customer is satisfied with either a new shipment or a full refund (including the shipping fees charged).
 
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