Is spyderco behind now?

tummler said:
understandable... but I only gave him a good cussing when it became evident that that their touted "great customer service" was not so great. meh, I don't really care anymore, like I said, I'm done with them... but you are right, nobody's perfect...
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I have interracted with Spyderco CS on at least ten occasions and all have been positive. From sending me new clips to furnishing me new screws I managed to break and lose, they have done a bang up job.

I will be a customer for life. I figure with 15 years of usage (i bought my first delica in 92) , I can't go wrong with 15 more.
 
tummler said:
i'm NOT impressed with their customer service one bit.... I have a folding Lum Tanto that the liner lock "walks" ALL THE WAY across the tang of the blade... it fails every "spine whack test".. I'm not too scared to use it, I just don't trust it anymore than a slipjoint... I emailed them and got a response something like :
that knife was made in Japan and is no longer in production, we no longer have parts to repair it...
Sal probably remembers my email cussing his ass out after recieving such crappy customer service.... I've since sold off my 40+ spydercos and only have about 5 of them left... (including the Lum "accident waiting to happen")
I've had enough of their mediocre knives and goody two-shoes attitude....
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So one knife gone bad and you are willing to throw in the towel? Give me a break. ever had a flat coca cola or a hamburger that wasn't just right?

Sorry, but this is just immature. IMHO
 
Disagree. The knife world has a lot to thank Spyderco for.....i.e. round opening hole, pocket clip. They were also the first production company to get blade serrations right. Their innovations continue as they make their older models better, like the evolution of the Calypso Jr. to Caly 3, which everyone raves about.

I think Sal & Co. get it. They design and market highly functional knives that are based upon the feedback they get from their customers. It's a foundation for success that has worked for over 20 years and will continue going forward.
 
bdws1975 said:
So one knife gone bad and you are willing to throw in the towel? Give me a break. ever had a flat coca cola or a hamburger that wasn't just right?

Sorry, but this is just immature. IMHO
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to be quite honest, this was the ONLY time I have ever ATTEMPTED to use ANY manufacturers warranty/customer service... I was not satisfied to say the least... but yeah, it did turn me off on their customer service, and I'll admit that Sal acted like a real gentleman even after I cussed him and his corporation :thumbup:... but I still have a knife that doesn't work like it is supposed to, that I paid $200 for... I bought my first spyderco in 1989 and never needed a thing from cs/warranty for over 15 years, so I'm not knocking their products:thumbup: , just all the fanboys spewing at the mouth about the "wonderful customer service" etc... :jerkit:
 
It is clear to me that this thread was started to incite a flame war. It has been insulting and trollish since the beginning.
 
Maybe Ken hadn't had his coffee yet.... We don't believe in closing threads at Bladeforums much.

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Hi Dawg,

Thanx for your input. Appreciate. I guess "falling behind lately" has a lot to do with what you thnk is "lately" and what is "falling behind".

We're a small company and we always do our best. I am the CEO, (but I'm still putting in 50 - 60 hours per week) and we have a small staff of managers. Eric and I do most of the designs.

I will readily agree that Kershaw, Benchmade and Cold Steel make far more money than Spyderco. We are smaller company, but we also tend to spend money on "other" areas.

Our WTC project was non-profit. The monthly lottery that we do for our troops with the OIF and OEF models is non-profit. Our "Whale-Rescue-blades" are non profit. The 30 minute phone cards that we just made for our troops is non-profit. We support our local community. We try to take good care of our crew (42 people). From our point of view, there is more to business than just getting big or making profit.

We've "lately" created a line of H1 products.
We've "lately" developed an entire line of "byrd" brand product.
We've "lately" introduced a variety of ZDP-189 models.
We've "lately" begun developing autos and butterfly's.
We've developed a variety of "waved" products in collaboration with
Emerson Knives.
We "lately" invened a few new locking mechanisms.
We experiment with more steels than other companies.
We usually have 4 or 5 collaboration models out and in the works.
We're always improving and refining our core models.

I don't know if that is "ahead" or "behind" anyone else, but it does represent a great deal of work on our part.

"Style" is a matter of personal preference. I will admit that "style" is probably given more attention with Kershaw, Benchmade and Cold Steel. We'll not sacrifice performance or function for style.

Thanx again for the input, we'll consider your thoughts.

Hi Tummier,

Sorry for your bad experience. I'm sure we offered you a credit on a new knife. I don't remember an "ass chewing" from you, but I'v had a few.

Perhaps we'll get another iopportunity in the future to win you over.

sal
 
Spyderco is about as up-to-date a knife company we have. They're constantly experimenting with new ideas, both inside their closed doors with concepts and prototypes and also in the world market. They use the latest and greatest materials and blade steels available. And most importantly, they listen to the customers more than probably any other company in the market (Kershaw being a closing-in 2nd).

Behind what? The only they they could possibly be accused of being behind in is in getting their newest ideas out, because they've got so many of them. The list of new, original concepts is long, and having too many ideas is a problem more companies should have.
 
It's possible thedawg is a returning troll; we're investigating that possibility. Then again maybe he's just a new kid who doesn't know anything and isn't afraid to show it....
 
The Mastiff said:
I'd say you're the one "Working in the dark". You haven't a clue about most of the things you are talking about yet you just chat away.

I'm sure we could all just learn from the things you've done with your knife company in the last year. Show us the reason you're a proven commodity, in a few Halls of fame, and considered a legend in the knife industry.

Show us the gold, and explain why we shouldn't just think you're another opinionated yutz with a computer.



Uh, yeah new guy. Good way to begin your time here. Joe
Click to expand...

Have you thought about whether posts like this add anything valuable to this thread or to any discussion forum?
 
My Mini-Manix is stamped with Golden, Colorado, U.S.A, Earth.

That's shows they're always thinking ahead :D
 
Grace, poise, and confidence. No wonder their number one. I wonder if they told Michaelangelo he was loosing his edge because he spent too much time painting that ceiling. I think there is a reason Spyderco fans are loyal and repeat customers. I believe there is a reason why I've been able to depend on this little company's products to save my life numerous times as a LEO (retired). Their byrd line, ball lock, and all the others that have been mentioned. I don't see how they do it. If time is what they need to release reliable products-Sal take your time. Make a good knife, make it right. Your customers will be here because you take of us and our families with reliable well made products. Thanks for putting the customer first. From what I've read, Spyderco CS and WR department have many happy customers. I wouldn't know, I've never had a problem with a Spyderco. All in all, we are fortunate to have so many excellent manufacturers of knives. I have been impressed with this little knife manufacturer and how they conduct their business. Personally, I believe Spyderco has style and a great deal of class. I am also very impressed with Sal's son Eric (Nice designs). I wish Eric's designs didn't sell out so quickly. Thanks for great products and integrity.
 
I actually don´t think dawg was aggressive or anything, he just expressed what he thoughht, putting that aside, I have a few Spydies, great blades, good quality and all. But I tend to also believe that...............hm. how should I put so no one thinks this is an attack.

Spyderco has more potential, I think you can actually give more. I was used to see your blades as out of the box, really good, functional and original, and lately, they still remain very good (actually better), quite functional, but not so original.

Btw is the Chinook dead? I had one an lost and i was thinking of getting another.

do not take this as an attack cuz it isn't.


Alejandro
 
Have you thought about whether posts like this add anything valuable to this thread or to any discussion forum?
Click to expand...

What I think is not your concern.Speaking of pot calling the kettle does your post , the first one ever I might add, have anything to do with the Sal Glesser, or Spyderco? Mine did and made a point which obviously was lost on you.

This is your first post? Do you have another name maybe? Good luck. Joe
 
Sal Glesser said:
Hi Dawg,

Thanx for your input. Appreciate. I guess "falling behind lately" has a lot to do with what you thnk is "lately" and what is "falling behind".

We're a small company and we always do our best. I am the CEO, (but I'm still putting in 50 - 60 hours per week) and we have a small staff of managers. Eric and I do most of the designs.

I will readily agree that Kershaw, Benchmade and Cold Steel make far more money than Spyderco. We are smaller company, but we also tend to spend money on "other" areas.

Our WTC project was non-profit. The monthly lottery that we do for our troops with the OIF and OEF models is non-profit. Our "Whale-Rescue-blades" are non profit. The 30 minute phone cards that we just made for our troops is non-profit. We support our local community. We try to take good care of our crew (42 people). From our point of view, there is more to business than just getting big or making profit.

We've "lately" created a line of H1 products.
We've "lately" developed an entire line of "byrd" brand product.
We've "lately" introduced a variety of ZDP-189 models.
We've "lately" begun developing autos and butterfly's.
We've developed a variety of "waved" products in collaboration with
Emerson Knives.
We "lately" invened a few new locking mechanisms.
We experiment with more steels than other companies.
We usually have 4 or 5 collaboration models out and in the works.
We're always improving and refining our core models.

I don't know if that is "ahead" or "behind" anyone else, but it does represent a great deal of work on our part.

"Style" is a matter of personal preference. I will admit that "style" is probably given more attention with Kershaw, Benchmade and Cold Steel. We'll not sacrifice performance or function for style.

Thanx again for the input, we'll consider your thoughts.

Hi Tummier,

Sorry for your bad experience. I'm sure we offered you a credit on a new knife. I don't remember an "ass chewing" from you, but I'v had a few.

Perhaps we'll get another iopportunity in the future to win you over.

sal
Click to expand...

Spoken like a gentleman and an excellent CEO.
 
Not keeping up with the other companies ?
I have a CPM D2 millie in my pocket right now. My P'kal is on the table.
I guess I just don't understand the initial intention of this post. I was not a big fan of the Byrd knives because they are made in a communist country, but I think that they were a smart business call. The MULE team and many of spydercos other concepts are revolutionary. The fact that the CEO interacts with us on the forums, and handles customer service issues himself says a lot for his dedication to cutlery. I have carried Spyderco knives for 16 years and I have never needed customer service. I had one mix up on shipping when I ordered directly from the factory and they made it right the next day. They run a hell of an operation.
 
Looking at the time it takes for sales of used knives and seeing more and more "specials" and seeing an ad in the paper for Dodge pickups for TWELVE THOUSAND off MSRP (taking it from 32k to 20k) makes me suspicious of a business slowdown in ALL areas.
Which could cause a company to think long and hard on whether to invest in new designs.
We've seen Schrade and Camillus go and I sure don't want Spyderco to go.
Their EXISTING line is a superb product offering and I'd hate to see foolish speculation on NEW models jeopardize existing ones.

Let's leave Spyderco to Sal and enjoy what he offers. There are other companies with different styles and there always will be.

:)
 
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