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Really I think they should always pay for shipping on a brand new defective knife.
Atleast as long as it is reasonable shipping.
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The BladeForums.com 2024 Traditional Knife is available! Price is $250 ea (shipped within CONUS).
Order here: https://www.bladeforums.com/help/2024-traditional/
Is the tip acceptable?
- Thread starter Dextar
- Start date
Really I think they should always pay for shipping on a brand new defective knife.
Atleast as long as it is reasonable shipping.
Last time they delivered back to me without additional charge (they paid), although I paid for returning the factory
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No...It almost looks chipped. some full convex knives, zero edge blade knives will have the tip ground blunt...but its the nature of the beast and still sharp and functional. That looks mis ground and if it wasn't free... Theres no point in keeping that knife 
I agree, so I could not believe that's the quality from Grohmann...
No...It almost looks chipped. some full convex knives, zero edge blade knives will have the tip ground blunt...but its the nature of the beast and still sharp and functional. That looks mis ground and if it wasn't free... Theres no point in keeping that knife
Yes, I've returned it and asked for replacement, however, they may only fix it but not replace it.
I met the situation last time.
Thanks for your inputs
I met the situation last time.
Thanks for your inputs
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You did the right thing , that's not acceptable .
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Please understand that all knives, from cheap to even the most expensive, can come with a bad grind or many other issues. I have experienced flaws like in every major brand.
It is certainly disappointing, but good companies fix their mistakes. That's what customer service is all about.
It is certainly disappointing, but good companies fix their mistakes. That's what customer service is all about.
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No, I have the same knife without that issue.
I agree with your input, especially when the knife is hand making.
But that's the issue of quality assurance before delivery or on-sale to the markets, especially online marketing.
So I am disappointed about this. Since this is the 2nd time I met issue with Grohmann of totally 3 of their knives. Maybe I am the one named "bad-luck".
So I have to pay about CAD$70-80 addtional fee for return delivery because of the defect of products. This makes the total payment from customer for a knife from around $150 to $220 (last time), or from $260 to $330 (this time).
I am not complaining, but sharing the back-end story of my 3 times purchasing and 2 times customer service experience.
I planned to make it a gift package from Grohmann directly, then I would not open the box for check.
Lucky I didn't do that, or I cannot image if I directly deliver the gift to my best friend, what his feeling will be when he opened the box.
Anyway, thanks for your input and I hope it can be replaced.
But that's the issue of quality assurance before delivery or on-sale to the markets, especially online marketing.
So I am disappointed about this. Since this is the 2nd time I met issue with Grohmann of totally 3 of their knives. Maybe I am the one named "bad-luck".
So I have to pay about CAD$70-80 addtional fee for return delivery because of the defect of products. This makes the total payment from customer for a knife from around $150 to $220 (last time), or from $260 to $330 (this time).
I am not complaining, but sharing the back-end story of my 3 times purchasing and 2 times customer service experience.
I got not too bad experience when last time, although they only fix the issue but not replaced the item.
The funny thing is when I asked why they only fixed it but not replaced, their official reply exactly was: "Yours was nicer then the ones we have in stock here and it was a very easy fix."
OMG, mine was nicer than the ones they have in stock
(Am I look like 5 years? LOL) - If that was true, I can image why I get today's knife, but I do doubt the quality assurance again
The funny thing is when I asked why they only fixed it but not replaced, their official reply exactly was: "Yours was nicer then the ones we have in stock here and it was a very easy fix."
OMG, mine was nicer than the ones they have in stock
(Am I look like 5 years? LOL) - If that was true, I can image why I get today's knife, but I do doubt the quality assurance againAs I posted, when someone buy a brand new item with the full price from official channel then immediately found defect, they only fixed the item but not replaced, this sometimes make the user feels like he/she purchased a used (second-hand) one.
I planned to make it a gift package from Grohmann directly, then I would not open the box for check.
Lucky I didn't do that, or I cannot image if I directly deliver the gift to my best friend, what his feeling will be when he opened the box.
Anyway, thanks for your input and I hope it can be replaced.
Last edited:
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Looks to me as if this was dropped on the workshop floor and landed on the tip. Someone then tried to rectify the damage and sent it out.
Its new and going to be a gift therefor should be perfect. It isn't so the manufacturer should replace it.
Now if it was discounted and the damage noted that would be something different. For a user knife then thats the kind of damage that such a blade could pick up after a while. There is luck involved with knives and the damage they pick up in hard use. A good user knife is one that is still going strong having lost 10% or more of the blade from years of maintenance.
There are keepsake knives to admire and there are user knives. The former should at least start out perfect.
Its new and going to be a gift therefor should be perfect. It isn't so the manufacturer should replace it.
Now if it was discounted and the damage noted that would be something different. For a user knife then thats the kind of damage that such a blade could pick up after a while. There is luck involved with knives and the damage they pick up in hard use. A good user knife is one that is still going strong having lost 10% or more of the blade from years of maintenance.
There are keepsake knives to admire and there are user knives. The former should at least start out perfect.
Or maybe I just too trust the brand image?
It is said on Internet that Grohmann has great quality and reputation, what's more, it is a over $250 knife. It seemed to me an icon of NS, or even Canada.
Anyway, it seems they've sent out the new knife (replaced or fixed) just now, at least the prompt reaction is good.
I've sent 2 emails to them since yesterday, no response. And sent another email just now asked it is replaced or fixed, not responded yet.
EDIT: I just make a phonecall to them, although not mentioned my contact info, but just asking the status, they said they've received returned knife and replaced a new one to me. (I have no idea how they can know which order and knife I am asking...)
It is said on Internet that Grohmann has great quality and reputation, what's more, it is a over $250 knife. It seemed to me an icon of NS, or even Canada.
Anyway, it seems they've sent out the new knife (replaced or fixed) just now, at least the prompt reaction is good.
I've sent 2 emails to them since yesterday, no response. And sent another email just now asked it is replaced or fixed, not responded yet.
EDIT: I just make a phonecall to them, although not mentioned my contact info, but just asking the status, they said they've received returned knife and replaced a new one to me. (I have no idea how they can know which order and knife I am asking...)
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I would just hone it to a point that was satisfactory.
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Hopefully they make it right for you, it really is a great knife.
It was not at the beginning, as you can see the most replies are "unacceptable", so it was merely a quality issue.
But after several rounds communication, it has been to a problem about satisfaction.
I've sent 3 emails to them without responding since 14th of Sep, so I dropped a call to them and got answered the "Replaced knife" had been sent out. (they didn't even ask my order no. or track no., they can know which knife I was talking)
After the call, when I check the status of the parcel just now (11 hours after the call), the status is still "Canada post has not received item".
So I sent another email just now to make confirmation. Maybe it is the problem of Canada Post didn't update the status timely.
But after several rounds communication, it has been to a problem about satisfaction.
I've sent 3 emails to them without responding since 14th of Sep, so I dropped a call to them and got answered the "Replaced knife" had been sent out. (they didn't even ask my order no. or track no., they can know which knife I was talking)
After the call, when I check the status of the parcel just now (11 hours after the call), the status is still "Canada post has not received item".
So I sent another email just now to make confirmation. Maybe it is the problem of Canada Post didn't update the status timely.
Thanks man, I believed it was a great brand and knife.
But because I met 2 times issue of all 3 times purchasing experience, and the not timely responding from the "after-sales service", I don't really dare to buy any of their product online.
I would buy in physical dealer in the future.
I hope you enjoy your knives.
But because I met 2 times issue of all 3 times purchasing experience, and the not timely responding from the "after-sales service", I don't really dare to buy any of their product online.
I would buy in physical dealer in the future.
I hope you enjoy your knives.
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Honestly, I've had this knife forever and I kind of forgot about it until I read this thread. It used to be one of my favorites for hiking but it just kind of got buried in the back of my closet. It's probably been in there since 2007, so when I remembered I had it yesterday it was like I was opening it for the first time all over again. It was awesome. 
The one I got from Physical shop is perfect, too. the #3 one.
So, although I am disappointed or I start to consider my "luck", I still hope to believe these were only the quality assurance issue and my luck, but not because they see I am Asian and will leave Canada soon, so they just delivered a product with defect.
I hope the issue can be resolved smoothly (let me try to forget the issue of their after-sales service) and let us enjoy their knives.
I'll keep the post updated until receiving the "replaced" knife - If it is possible.
Happy weekend.
So, although I am disappointed or I start to consider my "luck", I still hope to believe these were only the quality assurance issue and my luck, but not because they see I am Asian and will leave Canada soon, so they just delivered a product with defect.
I hope the issue can be resolved smoothly (let me try to forget the issue of their after-sales service) and let us enjoy their knives.
I'll keep the post updated until receiving the "replaced" knife - If it is possible.
Happy weekend.
Honestly, I've had this knife forever and I kind of forgot about it until I read this thread. It used to be one of my favorites for hiking but it just kind of got buried in the back of my closet. It's probably been in there since 2007, so when I remembered I had it yesterday it was like I was opening it for the first time all over again. It was awesome.