Is this underhanded?

Alberta Ed said:
Why would anyone send an EZ-out:barf: to be repaired at all? Save the money and buy a better blade.
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As stated before it was given to me and was used as a screwdriver by previous owner. Not a big fan of gerber but figured it didn't need a tip to be a toolbox knife.
 
A. G. Russell said:
Sorry, I think you are wrong here. Notice that most of the people responding think it would be wrong to call on Gerber to do anything with the knife, these people show why my guarantee has worked so well for so many years. The minority seem to expose themselves.
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A. G. you don't cover a knife after it leaves the original purchaser, if I recall correctly?
But, if someone was to abuse a knife this badly and send it back to you and they was the original purchaser would you cover it for them?
 
jill jackson said:
You don't have proof of purchase and an explanation of the defect, since there was none.
"To obtain warranty service, send the product, shipping paid, along with an explanation of the defect, proof of purchase and your name, address and phone number to the address below ."

You shouldn't ask questions in general if you don't want somebody to find out.
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I'm pretty sure I could send it in without proof of purchase and they would repair or replace. As a general rule I don't save reciepts forever and neither do most people. This didn't stop mag-light from repairing a flashlight I bought from them though. Nor do I think this would preclude most reputable companies from providing warranty service.
 
BTW how would you know how badly knife was abused, I really don't know you or recall you being around when it was "abused this badly"
 
As for AG and his customer service I'm not really all that concerned in this instance as I am talking about the manufacturers warranty.
 
citizensoldierNY said:
BTW how would you know how badly knife was abused, I really don't know you or recall you being around when it was "abused this badly"
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You said it was abused and you knew that for fact.
If you want to send it back, send it back why would you even bother asking about it, if you don't like people's opinions on the matter?
Plus, anyone knows using a knife for a screwdriver is abusing it, badly.
 
stabman said:
Usually when the tip falls off, the knife was abused.:cool:
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I realize that, I'm a mechanic on the Army side of my life , and am MOS Q'd on not one but two airframes, which would lead one to believe I realize there are correct tools to turn screws and Zeus fasteners:rolleyes: It just seems someone is getting a little emotional about this whole subject
 
Don't recall stating how badly it was abused , just that it was abused. I guess that word paints a different mental picture for you though.
 
A. G. Russell said:
Sorry, I think you are wrong here. Notice that most of the people responding think it would be wrong to call on Gerber to do anything with the knife, these people show why my guarantee has worked so well for so many years. The minority seem to expose themselves.
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Okay I fixed my post...

kgd said:
If it didn't break in your possession then you bought the knife knowing it was damaged to begin with. Seeking Gerber to replace or fix a knife that you knowingly bought was damaged is unethical. Basically, you are asking Gerber make right a situation that was wrong to begin with.

Judging from some of the responses posted to this thread, it is no wonder good American companies are forced to shift production elsewhere and look at the bottom line. Its because some consumers are greedy idiots who want the world for a dollar and then second to none customer service.

Don't send it in.
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Still the OP asked if it was ethical to do so. It was pointed out to the OP that the Gerber warranty is restricted to the original purchaser. The OP then questions how Gerber would know he wasn't the original purchaser. Surely, ethics was not the underlying topic at hand.
 
So Gerber warranties the knife for only the original purchaser and you ask, "how would they know?" Basically you are asking if it is OK to tell a lie. The answer is NO.
 
To me it is ethics, this knife is not even really an issue to me. It's been in my personal toolbox since I recieved over a year ago and I haven't even gave it a thought until today when I needed a screwdriver, just letting y'all know I know there is a proper tool for screws. I knew many would think this is unethical and others would say try and get what you can get . I just wanted to see the general reaction.
 
I would simply take a file and reprofile the tip. Doesn't take much work to do. :)
 
citizensoldierNY said:
That would sort of violate the whole spirit of this argument now wouldn't it. :p
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Yeah... do you want the issue settled, or do you want to watch people make noise in the Internet?

There will probably ultimately be more BTU's in this thread than in the manufacture of the damn knife.
 
Well you did get a reaction ;)

As somebody mentioned earlier. This could be a good opportunity to try your hand at regrinding. Sometimes giving a knife a little attention like this will make you like it all that much more. That way it won't sit around in your tool box.

I have a few older bucks that were kind of ignored. Then one day I decided to work on one for a day project. Removed the handle, put a cord wrap on it and sharpened the edge. I fell in love with that little diamond back all over again!

DSC_0009-2-1.jpg
 
tsiloics said:
Yeah... do you want the issue settled, or do you want to watch people make noise in the Internet?

There will probably ultimately be more BTU's in this thread than in the manufacture of the damn knife.
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Agreed but getting flamed on the internet doesn't bother me at all, plus I'm a firefighter I can take the heat. I definitely would not remain this civil if I had someone make an inference that I was greedy idiot in real time, or some of the other stuff that's been said. But just like they say it's all fun and games till someone loses an eye, then it's hysterical:D
 
unethical and dishonest to send it in.

I would have sent them the item and a note, stating that you bought the knife used , it was damaged by the owner, and that you would like to have it repaired and will pay for the repair. 9 times outta 10 they would prolly fix it for free for you .

my 2 cents
 
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