Is this underhanded?

I just got this new Pacific Salt today. I think it's tip is more screwdriver like than my D-2 Militaries and probably won't break nearly as fast, when I'm too lazy to go get a real screwdriver. Plus it won't rust!
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Sending it in is not the right thing to do.

Gerber might not know. They might even fix it for free, but you would know.

I know that the smirky version of the golden rule says, "Do unto others, then split." and it's fun to laugh at that. But the original is the truth, "Do unto others as you would have others do unto you." What goes around does come around.
 
Bushman,
I definitely agree with you. Companies know that word of mouth travels fast and they build a certain amount of knife replacement into their budget and who knows if they're more than fair they may gain a Gerber convert, at least in theory. It would be hard to switch once you become a benchmade follower though.
 
Jill or Ms. Jackson, whatever you want to be called I'm game, just wanted to let you know I am quite impressed by your ability to argue a subject rationally and unemotionally. Also your reading comprehension is astounding, if you read the original two sentence post you would know I recieved it broken as not all of my fellow mechanics realize the value of screwdriver and at times take shortcuts and sometimes boo-boos result. But once again thanks for the advice.
 
Jill,
BTW if you want to send me your new pacific salt and I will take it to my next drill and test it out as a screwdriver if you like. Please send a release though as I often confuse a screwdriver for a hammer and don't want to be held responsible for any damages that may result. Just so you can sleep soundly tonight though I feel it is my duty to inform you that I carried an endura throughout deployment and it made it back safely to conus, with it's tip intact, though it did lose a screw from the clip. Should I send it in for warranty service?
 
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citizensoldierNY said:
Jill,
BTW if you want to send me your new pacific salt and I will take it to my next drill and test it out as a screwdriver if you like. Please send a release though as I often confuse a screwdriver for a hammer and don't want to be held responsible for any damages that may result.
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At least Spyderco warranties it against any rust should you forget and leave it outside in the rain.:thumbup:
 
I say just regrind it.

If you do send it in, just be honest and tell them how you came upon it.

I would be that if you tell them you're in the army and that you've got respect for their brand that they will hook you up.
 
jill jackson said:
A. G. you don't cover a knife after it leaves the original purchaser, if I recall correctly?
But, if someone was to abuse a knife this badly and send it back to you and they was the original purchaser would you cover it for them?
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I cover the satisfaction of the buyer, as long as he feels entitled to be satisfied.

all the customer has to say is that he is not satisfied and we will replace or refund. Do we get abused? once in a while but a customer can only abuse us badly one time. If he overdoes it we satisfy him and then cut him off so he cannot do it again. A customer has to work pretty hard at it for this to happen.

I have the best, most honest customers of any mail order business in the world and have had it proved year after year for 45 years.
 
A.G.,
Note to self to keep you in mind when I want to purchase I knife to use a screwdriver or crowbar, jack handle, chisel or the like.
 
If you are going to send it in, give Gerber the straight goods. I've seen companies that reward honesty by repairing or replacing a knife that they were not obligated to. Don't send it in hoping to put one over on the company. In my opinion, that would be unethical.
 
Keith Montgomery said:
If you are going to send it in, give Gerber the straight goods. I've seen companies that reward honesty by repairing or replacing a knife that they were not obligated to. Don't send it in hoping to put one over on the company. In my opinion, that would be unethical.
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Quoted for truth.:thumbup:
 
If you are going to send it in, give Gerber the straight goods. I've seen companies that reward honesty by repairing or replacing a knife that they were not obligated to. Don't send it in hoping to put one over on the company. In my opinion, that would be unethical.
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So true.

I bought a used Kershaw Leek with a broken spring and tip, I then contacted Kershaw, told them I got a used knife and wanted to know how much it would cost to fix it. they said they would have to see it so I shipped it to them. two weeks later there was a new Leek on my door step and no bill. I actually called them so I could get the bill but they said it was covered, I reiterated that I bought it used and she said it didn't matter. Kershaw ROCKS!
 
Gerber builds their warranty into the price of their knives.

I've returned knives to them that were sharpened by idiots at Ace Hardware with notches ground into the blade, and they've replaced them free of charge.

After I offered to pay for a new blade in the original email I sent them.

This is why companies have warranties.

But yeah, just be straight with them, and they should still cover you anyway. What A.G. Russell said was right-on. If you treat a customer well, you're building a lifetime relationship with good customers. It's really unfortunate that there are a lot of jerks out there who've made a good warranty hard to find. But I know if I company goes the extra mile to make sure I'm happy--within reason, even if they exceed my expectations--they'll have a customer for life.

I feel great about buying from Spyderco, Benchmade, Lone Wolf, and even Gerber because I know they back their knives with a full warranty, and really care about their customers being happy.
 
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citizensoldierNY said:
A.G.,
Note to self to keep you in mind when I want to purchase I knife to use a screwdriver or crowbar, jack handle, chisel or the like.
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That statement seems to prove what the OP is actually up to.
Good to see such an upstanding and moral person serving our communities and in our armed forces.:rolleyes:
 
Karda said:
That statement seems to prove what the OP is actually up to.
Good to see such an upstanding and moral person serving our communities and in our armed forces.:rolleyes:
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He was just joking. (about buying a knife breaking it and returning it to A.G.)
In fact the OP said he wasn't worried about the broken Gerber and had it in his tool box over a year.
 
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citizensoldierNY said:
To me it is ethics, this knife is not even really an issue to me. It's been in my personal toolbox since I recieved over a year ago and I haven't even gave it a thought until today when I needed a screwdriver, just letting y'all know I know there is a proper tool for screws. I knew many would think this is unethical and others would say try and get what you can get . I just wanted to see the general reaction.
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See, OP said he was just seeing what we would say.
I guess he was bored. :yawn:
 
bushman5 said:
unethical and dishonest to send it in.

I would have sent them the item and a note, stating that you bought the knife used , it was damaged by the owner, and that you would like to have it repaired and will pay for the repair. 9 times outta 10 they would prolly fix it for free for you .

My 2 cents
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+1....
 
If they say they will repair/replace it then let them repair it, It gives someone something to do Job Wise, helps the Companies Rep.. But it's a $20 dollar knife. Just get a new one. shipping costs to and from you can almost get a new one, or a Spyderco Native from Walmart,LOL. And What exactly constitutes "Abuse"??????:confused:
 
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