Is this underhanded?

Karda said:
That statement seems to prove what the OP is actually up to.
Good to see such an upstanding and moral person serving our communities and in our armed forces.:rolleyes:
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Karda,
Thanks for your endorsement, try looking up sarcasm in the dictionary. I've been serving the communities I've lived in one way or another for a decade and a half with nary a complaint.
 
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stolas223 said:
If they say they will repair/replace it then let them repair it, It gives someone something to do Job Wise, helps the Companies Rep.. But it's a $20 dollar knife. Just get a new one. shipping costs to and from you can almost get a new one, or a Spyderco Native from Walmart,LOL. And What exactly constitutes "Abuse"??????:confused:
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Abuse= Being used as a screwdriver, believe it or not a common practice among those who are not knife nuts. Or believe there is a proper tool for a specific job.
 
Send it in to Gerber with a letter of explanation that you recieved the knife in its current condition from a third party and would they please make the knife as close to new condition as possible and bill you for their parts and labor. That way YOU are paying for services rendered, you never know they may fix the knife.

To ask Gerber to fix the knife without any offer of compensation of their time and material from you would infact be unethical in my honest opinion.


Dave
 
Wow strange thread. It made me think about warranties. I realized I have never used one on a knife. I have had many break but usually I chalk it up to my own abuse.

I do have to speak up for A.G.'s satisfaction guarantee. About 10 years ago I bought a toothpick folder with abalone scales and there was a small gap between backspring and liner. Not a deal breaker nor did it affect the function. It just irked me. This was the first time I had dealt with his company. I called him up and he refunded me the full price plus the shipping I paid. He even apologized for letting a knife with a QC issue ship. No hassle, no justification needed. I have bought quite a few knives from him since then.
 
Not necessarily unethical or dishonest as originally proposed. Not particularly worthwhile, either.
 
citizensoldierNY said:
I'm thinking of sending a gerber ez-out serrated back to Gerber that someone gave me after the tip snapped off to see if they will do something under warranty. To me it feels somewhat unethical as I wasn't the one to buy it and I know for a fact it was definitely abused.
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What part of this statement don't you understand, shecky?

shecky said:
Not necessarily unethical or dishonest as originally proposed.
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Even the OP feels it is "somewhat unethical". How can you possibly justify your statement?
 
Contact Gerber, tell them the situation and let THEM decide if they'll fix it.

At least ask them what a new blade would cost.

.
 
citizensoldierNY said:
Agreed but getting flamed on the internet doesn't bother me at all, plus I'm a firefighter I can take the heat. I definitely would not remain this civil if I had someone make an inference that I was greedy idiot in real time, or some of the other stuff that's been said. But just like they say it's all fun and games till someone loses an eye, then it's hysterical:D
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So now the baddass firefighter wants to fight something other than fires? Why the hell did you make your original post if you werent spoiling for something? Everyone has pretty much indicated that it would be douchey to send it back if you had doubts if it were cool or not. Toss it and buy another or have a pro re-profile it.
 
Just as is said in my sig line
"never compromise whats right"
Glad to see there are so many honest people on BF, though I see I will have to be more careful in dealing with some. I personally wouldn't send it in without at least offering the truth and compensation. They will probably fix it for free, but they shouldn't. Let us know what you decide to do either way.
 
I sent in a Springfield LTD Combat Commander in for a cracked dustcover. I told them I bought it used at a gun shop and they replaced the frame free of charge. So they might hook you up if you tell them straight.
 
citizensoldierNY, do you have a problem telling Gerber the truth about the circumstances surrounding this knife? If so, why? If not, then I don't see any problem. Send the knife in and see what what happens.
 
I think it would be perfectly ethical to send it in to Gerber with a full honest report of what happened to it (maybe a waste of time and money, but ethical). If they feel that they want to replace it or fix it, that's their call.

It is, however, unethical to send it in and try to lie about it.
 
Whoa! Wait just a minute! People still buy Gerber Knives? They're still in business?:confused:

This looks like the perfect opportunity to mod a knife. Mod it, make it your own, and use it.
 
A. G. Russell said:
Sorry, I think you are wrong here. Notice that most of the people responding think it would be wrong to call on Gerber to do anything with the knife, these people show why my guarantee has worked so well for so many years. The minority seem to expose themselves.
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Sir,

A normal warranty protects the buyer against a fault in the product, not a fault of the user.
Abuse of the object nullifies the warranty.

As excellent your warranty is, how many times will you take back an abused knife?
 
neeman said:
Sir,

A normal warranty protects the buyer against a fault in the product, not a fault of the user.
Abuse of the object nullifies the warranty.

As excellent your warranty is, how many times will you take back an abused knife?
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A.G. was clear that he would take back any knife, it's up to his customer and he said his warranty works so well because people are basically honest.
He also said he would take back an abused knife, if the customer demands it, but he would cut the customer off if the customer abuses his goodwill.

originally posted by A.G. Russell:
"I cover the satisfaction of the buyer, as long as he feels entitled to be satisfied.

all the customer has to say is that he is not satisfied and we will replace or refund. Do we get abused? once in a while but a customer can only abuse us badly one time. If he overdoes it we satisfy him and then cut him off so he cannot do it again. A customer has to work pretty hard at it for this to happen.

I have the best, most honest customers of any mail order business in the world and have had it proved year after year for 45 years. "


I think most people aren't going to tear a knife up through misuse and demand a new knife or even to have it repaired.
I know if I am overly hard on something I own and it breaks I won't. That pretty much is why A.G. can give such a great warranty.
 
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akadave,
Looks like your the one spoiling for a fight. I am a crap talker of the highest order when I want to be but I'd be just as happy to see this thread die, so have it at I'm done feeding this argument.
 
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