Jimislash has a new Competition Chopper

DayofReckoning said:
Sorry to be skeptical, but it's going to take a whole lot more than a few encouraging words coming from a GSM employee to convince me that this ship can be turned around in the right direction.
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Can't undo 2 years of neglect in a few posts.

As for the direction things are going... in my experience there might be a meeting in a board room, and then nothing changes. It takes a lot for a leader to be humble and admit they made a mistake. Most people don't have it in them.

I will wait and see what happens, but I'm done buying CS unless something drastically changes.
 
Josephldoyle said:
The sad part about it is… other than a few hiccups like the machete sharpening issue, the quality under GSM has been stellar in my experience. My 3V Recon Scout is flawless. And I mean literally flawless. My only complaint about it is the sheath. My GSM era Talwar and Espada are two of the finest finished knives that I own.

They jumped the main hurdle with the transition…maintaining quality. The service end is where they dropped the ball.
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Here is a good example Cold Steel of dropping the ball on service and support - Cold Steel refused to sell a well loved knifemaker here on the forum a replacement Pivot Pin/Barrel for his Cold Steel Code 4, which was lost (I think while cleaning it). I'd read the whole thread.

David Mary Knives Experience

The response when he called Cold Steel - post inside the thread if you don't read the whole thing:

No Such Luck

He was even trying to trade some of his knife making work in barter for another Code 4:

Barter Thread for a Code 4
 
Shaun Cazin said:
My EDC changes weekly, but I mostly carry my Lynn Thompson limited edition Oyabun. The AD-15 and AD-10 are regulars as well. As of lately I have been carrying the new Engage 3.5”
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How TH did you know I have one on order? (EDIT - just for the signed box, but the knife is a nice bonus)
 
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Everything about GSM's response to this entire situation disgusts me.

Between the silence of "JimiSlash," Shaun Cazin's contributions to this thread, and this past gem of careful attribution from Keith Beam,

IMG-3790.jpg

(who's "Demco?")

I have a very good picture of how GSM treats former Cold Steel personnel.

If that's how they treat longtime employees, why would I expect that they'd treat me any better as nothing but a longtime customer/fan?

Good luck with your "influencers," GSM. I'll take my future business elsewhere.


-Steve
 
The Whip said:
Everything about GSM's response to this entire situation disgusts me.

Between the silence of "JimiSlash," Shaun Cazin's contributions to this thread, and this past gem of careful attribution from Keith Beam (who's "Demco?")

I have a very good picture of how GSM treats former Cold Steel personnel.

If that's how they treat longtime employees, why would I expect that they'd treat me any better as nothing but a longtime customer/fan?

Good luck with your "influencers," GSM. I'll take my future business elsewhere.


-Steve
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You don’t know Demco? He made the 3add lock thing for them “units” they sell.
 
Lee D said:
And that’s why this has been such a bummer. There’s a model or two I wouldn’t mind picking up. If the quality is still there, I’m in…but if customer service is failing miserably, I’m not interested. Customer service and warranty are huge factors when I buy a knife.
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That’s is the main disconnect. We are not the type of customer that would be satisfied with a $30 blister pack. The average member here may have $1000-10000 in Cold Steel products. Including many of your higher end items and we like to use them. For us that can be a significant investment. We want to know that the manufacturer will stand behind their product and help us to source a replacement part when something wears or gets damaged. We are making investments in quality lifelong tools we are not looking for decorative wall hangers or disposable razor blades. Cold Steel use to produce reliable tools that we could confidently take with us to dangerous locations and GSM seems uninterested in continuing that tradition.

You need to decide whether you are going to continue to support our us or would rather move volumes of junk through BudK and flea markets.

n2s
 
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