I sent my 0560CBCF back in for warranty work because the blade cracked. . One of their higher priced models. They sent it back with a new blade, which was cool, but it had a terrible grind that took off ALOT of steel. I brought it up to them and they said it was within their specs. Makes me question their qc if that was within specs. You shouldn't pay 300+ for a knife with a warranty that treats its customers like this. Kind of BS. No other 0560 looks like that.
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KAI Warranty Service
- Thread starter bodog
- Start date
I sent my 0560CBCF back in for warranty work because the blade cracked. . One of their higher priced models. They sent it back with a new blade, which was cool, but it had a terrible grind that took off ALOT of steel. I brought it up to them and they said it was within their specs. Makes me question their qc if that was within specs. You shouldn't pay 300+ for a knife with a warranty that treats its customers like this. Kind of BS. No other 0560 looks like that.So the question is, what can we do about it? ZT knives are relatively high priced knives. Most come out of the box being pretty, if not very, good. Then whenever the company gets ahold of them after initial puchase, they come close to ruining the experience of owning that knife, if not the knife itself. Did you get ahold of the company? I'm dealing with Steven Rayback and he basically told me to suck it up. I'd like to support ZT and KAI in general, but not when they ruin almost every knife they touch after initial purchase.
I feel bad because several other LEOs that I work with carry KAI knives and didn't know about the resharpening service. I informed them about it. They sent their knives in and they came back kind of mangled, too. I honestly thought that it was just because they were Kershaws and that they would make sure ZTs left better than they went in. I guess not. I had to take their knives and sharpen them on my own to fix what KAI didn't get right to begin with. I felt like it was my fault because they did it based on my recommendation. Took me many hours to fix three friends' knives because KAI screwed them up. Complete reprofiles on each because the sharpening was so horrible.
It's a hard fact to swallow that I spent a lot of money on a knife for it to have the blade crack and then when I send it in, they send it back to me worse than before and tell me to piss off. Makes me kind of unhappy.
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I've posted on a couple of threads about what happened when I sent in a ZT 0560CBCF to get fixed when the blade cracked. It came back worse than before. I'm trying to see how many people have had the same issues with the knives being returned in bad shape for whatever reason, and if so, what your recourse was if you did anything about it. They basically told me to suck it up and I'm trying to see if I am being overly sensitive. I spent over 300 bucks on a knife and feel that they shouldn't send a knife back in worse condition than it was in when I sent it to them and then they tell me to live with it.
A fellow forum member that lives in my town had a similar experience. He had a 0560 with lockup problems, sent it in and got a new one with even more problems. I showed him my 0561 and he told me his story. Mine is perfect and I wouldn't hesitate to buy more zt products. Sucks to hear about these experiences.
Not ZT,but Kershaw--same-same IMO, and I am amazed at your response from them. Kershaw has always gone above and beyond in my case. I'd be interested in the specifics of your case, how did blade breakage occur-just curious, and what the remedy was, did they actually send you a new knife? At any rate, I would give them a second chance, probably would try to talk to someone on the phone if it were me.
Good Luck
Good Luck
- Joined
- Jul 12, 2013
- Messages
- 6,160
I speak to them on the phone when I need something.
When it comes to parts and repair they are great. Sometime replace blades for free even when I just wanted a tune up. If you call them, they will say to sent it back with the exact issues listed.
When it comes to parts and repair they are great. Sometime replace blades for free even when I just wanted a tune up. If you call them, they will say to sent it back with the exact issues listed.
Ive posted my story a few times before. The shortened version is - my blade was cracked, sent it in, came back with the wrong color scale, had lock rock, lateral play and unable to be centered. KAI will fix any issue no problem, but in my experience it took a few tries.
Never owned a ZT , However I really have heard only good things. They should help you to make this right. Even if it requires you to help them to make it right.
Since I don't know the facts about what happened, I am still thinking someone is responsible.
James
Since I don't know the facts about what happened, I am still thinking someone is responsible.
James
These are the the pics I sent to them showing just how much was ground off the heel of the blade. I also included a photo of the really bad lockface grind. This is how it was returned to me after I had just had sent it to them because they press fitted a too large thumbstud into the blade causing a stress fracture between the thumbstud and blade spine. The knife was basically brand new when I sent it to them and this is how I got it back. I didn't include pics of the bad swedge grind or scuffs because I didn't want him to think I was nit picking, but the knife I sent him had even swedge grinds with no scuffs of the blade. Literally, it was out of the box for a couple of days when I saw the crack. I talked to the guy over the phone and he asked for pics, so I sent these and the following is the response:
"Let me first apologize that I am just now getting back to you at the end of the day.* After going over the pictures, I do see and understand what you are seeing with the knife.* Let me go over the two issues individually.
*
1)***** The sharpening on the blade edge
I can see where the edge bevel does appear to come up above the choil.* This is caused by the sharpening altering the angle just as they reach that choil.* You can see that it creates a much larger edge bevel and makes it appear higher up (it looks like there is as much bevel above the top of the choil as below), but the edge bevel on rest of the knife is pretty much lined up with the top of that choil, which is about where it should be.* So while it does have a visual look of having less choil, the blade does still have plenty of life in it for a long life time of use.
*
2)***** The frame lock not sitting square with the blade
This is actually fairly common, so long as the lock bar is holding at the front most edge and not the back most edge, the lock bar will have a solid hold over the blade.* The blade should have no play at all and have a solid lock up.
*
With this being a limited edition and hand crafted knife, there will be a number of slight variances, as one would expect with custom knives.* So long as these variances do not affect the performance of the knife and are within our set tolerances, there is little that can be done to them."
Then his name and contact info.
He tries to say that it's a "handcrafted" knife so I should accept the bad grinds that removed WAY too much metal and a lockface that is obviously not par for a 300+ dollar knife. I don't agree. What do you guys think? Should I accept shoddy work on an expensive knife from a company like KAI? Makes me not want to buy a knife from them if they're going to send a knife back that's in worse shape than it was when I sent it in.
And thanks to the mod who unlocked this thread. I still don't understand why this thread is in feedback because it's about advice, not a review, but whatever. Hopefully more people see this than all the feedback threads that are still in the general discussion forum without being moved.
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Sorry to hear about your issue bodog. Call Jeremey on Monday and I'm sure he'll work it out for you.
Take a deep breath, it'll all work out.
You know I got a crazy silly speeding ticket on Saturday. Didn't agree with it, he was unprofessional, broke protocol, and it was a D+ patrolmanship at best.
I thanked him, and went on my way less $260. Hope he stays safe out there.
Thank you for your reply, I'm willing to accept this may be just a big mix up or whatever. I posted more pictures and the email I received from your rep in the feedback forum, he was personally very nice. I will bow out of this thread to keep from hijacking it any further. If this issue gets resolved favorably then you will again have definitely proven yourself as a company worth dealing with. Take care and be safe.
PS, I don't do the whole revenue generation thing and I am one of the guys who honestly tries to keep myself from being an ass while in uniform. I try to be more Andy Griffith and less Colin Farrell. Hopefully your situation gets resolved favorably for you, as well.
PS, I don't do the whole revenue generation thing and I am one of the guys who honestly tries to keep myself from being an ass while in uniform. I try to be more Andy Griffith and less Colin Farrell. Hopefully your situation gets resolved favorably for you, as well.
Your posts derailing another members thread in general discussion have been moved here. Along with the reply from Kai Corp.
Please do not derail others threads with your complaints and then start and separate topic about the same issue.
Please do not derail others threads with your complaints and then start and separate topic about the same issue.
I have an order in for a 620-- pre order actually.
Trying to figure out the meaning of this post.
If I had the OP's issue, the LAST thing I would want to hear is to take a deep breath.
Anyone who has ever told his wife, when she was upset, to "calm down," knows what I mean.