-
All For Sale threads must have a pic showing the knife being sold with written date listed, your username & Bladeforums or BFC to prevent photo harvesting from elsewhere - scammers hate this one trick! The rules for The Exchange can be found here. Please read and follow them. Stop using Paypal Friends & Family and follow our best practices to prevent getting ripped off or having a bad deal.
-
The BladeForums.com 2024 Traditional Knife is ready to order! See this thread for details: https://www.bladeforums.com/threads/bladeforums-2024-traditional-knife.2003187/
Price is$300$250 ea (shipped within CONUS). If you live outside the US, I will contact you after your order for extra shipping charges.
Order here: https://www.bladeforums.com/help/2024-traditional/ - Order as many as you like, we have plenty.
KAI Warranty Service
- Thread starter bodog
- Start date
These type threads are not nice but necessary.
Kai is just like any other company with more than a few employees, more than likely all these screw ups are caused by a small minority of its workforce.
I know I hate it when I am sent out to fix somebody else's mess up on a job because their work reflects on me because we are from the same company.
Usually the inept and or lazy are weeded out pretty quick where I work and that is a good thing.
Hopefully Kai can get their problems squared away soon because they are an excellent company and I have personally had only good experiences with them.
Kai is just like any other company with more than a few employees, more than likely all these screw ups are caused by a small minority of its workforce.
I know I hate it when I am sent out to fix somebody else's mess up on a job because their work reflects on me because we are from the same company.
Usually the inept and or lazy are weeded out pretty quick where I work and that is a good thing.
Hopefully Kai can get their problems squared away soon because they are an excellent company and I have personally had only good experiences with them.
Ok, here is my 2 cents on the matter. Anytime you send any knife in for warranty work, you need to include a few extra steps beyond boxing it up and including the prerequisite form. You need to include a handwritten or typed note (if you write like a preschooler), and explain exactly what the perceived issues are, no matter how obvious they may or may not be.
Bullet points man, in your note. It helps also to write on the actual blade at times (do not sharpen). Else how they supposed to know what you want:
Here is an example:
On a clean sheet of paper:
First- put your name and address in the upper left corner. Include email address and phone number, RMA number you were given, and the make, model, serial number of your knife.
Second- outline what you are sending the knife in for. Broken blade, resharpening, replace screws (be specific).
Third- equally important is to outline what you DO NOT want done to the knife. Do NOT sharpen blade.
Fourth- include a blurb given the people fixing your stuff to call you if anything strange appears.
Simple stuff that I've always done.
Bullet points man, in your note. It helps also to write on the actual blade at times (do not sharpen). Else how they supposed to know what you want:
Here is an example:
On a clean sheet of paper:
First- put your name and address in the upper left corner. Include email address and phone number, RMA number you were given, and the make, model, serial number of your knife.
Second- outline what you are sending the knife in for. Broken blade, resharpening, replace screws (be specific).
Third- equally important is to outline what you DO NOT want done to the knife. Do NOT sharpen blade.
Fourth- include a blurb given the people fixing your stuff to call you if anything strange appears.
Simple stuff that I've always done.
Good points Charlie. Communication is key in everything. While any company can have issues with the products they make, how the company handles taking care of these issues is important.
None of us want to get a new knife, and have to ship it off to be repaired. In the unfortunate case we do, it should be repaired, and repaired correctly the first time. There is no reason for anyone to have to ship it off multiple times, to get the same issues taken care of...
It doesn't matter which company it is. They all have issues. However, they also know exactly how each knife should look and perform, so fixing issues, shouldn't be a big deal.
Hopefully when you call them, they will get everything taken care of for you this time.
I might also add to what Rev suggest.
Fifth. I know you will fix the issue so the knife is useable and will have a long serviceable life, However I would like you to understand I am expecting a great example of Kai quality. I love Kai. 0XOXOXOXOX
sorry I had to do that.
Fifth. I know you will fix the issue so the knife is useable and will have a long serviceable life, However I would like you to understand I am expecting a great example of Kai quality. I love Kai. 0XOXOXOXOX
sorry I had to do that.
Are you a hysterical woman?
Just like to point out in the case of Kai/Kershaw, Spyderco, Strider, Chris Reeve, William Henry......IF the knife is a limited edition, and you somehow mess up the knife or for some reason it becomes messed up....they CAN at their discretion, repair the knife OR REPLACE it at a value the DEEM ADEQUATE......just because you send in a broken knife...doesn't mean thy will REPAIR it....it means they will make it right....as best as possible.
Best Regards,
STeven Garsson
Last edited:
I didn't mess it up, but if they chose to send me a different knife that has the same value, I don't believe I'd mind that much as long as I had a say in what it was they were going to replace it with. I don't believe it'd be unfair unless they sent me a knife that I couldn't stand, but then I guess I'd just sell it and walk away altogether.
bodog, that is a good attitude to have. They will eventually run out of some parts on a limited edition. Sometimes for a company to make it right you have to be flexible. They should appreciate that too. Its not hard for both parties to be happy, if they are treating the other as they would like to be treated. What's fair isn't some grey area. Unless one party is delusional. I honestly look forward to seeing your satisfied response when all this , is said and done.
James
James
- Joined
- Mar 1, 2012
- Messages
- 2,554
I sent a knife in that needed rebladed. It turned out that a replacement wasn't available so I opted to have the knife returned to me. Not before KAI gave me the option to replace the knife with a different model. In the end they sent my knife back along with a Chive and cool KAI swag for my troubles. Honestly they couldn't have been nicer and more accommodating given the circumstances.
Some folks would be mad about this outcome and that's their prerogative. I wasn't because the knife is still useable and the company gave such excellent customer service. I'm still a customer and will continue to be in the future.
Send it in again and give them another chance to make it right.
Some folks would be mad about this outcome and that's their prerogative. I wasn't because the knife is still useable and the company gave such excellent customer service. I'm still a customer and will continue to be in the future.
Send it in again and give them another chance to make it right.
I just had my first experience using ZT's warranty as well
I sold a 0560 to a customer, the blade would lock up extremely tight and the lock up was pretty impressive. I've used to frame locks so it didn't bother me, but soon the customer didn't like the lock being that stiff. So we packaged up the knife and sent it into ZT with a note stating that the lock was too stiff.
We shipped it in the factory box and when it was sent in it was shaving sharp.
Got it back, no box, not sharp (but you could see where they stuck it on a grinder), and the lock was still stiff for him but IMO is was fine.
Called ZT to find out that if you send your knife in with the box, the box gets shreaded. They didn't have an explimation for the bad resharpen job but they claimed that if you don't ask for the knife to be touched up, they won't do it....right...
Also found out that ZT does not want the retail store sending in knives for the customer, if the note is written on a retail store letter head they'll ship it back. Kind of a WTF and why does it matter. It's all about customer service right? Why does it matter who sends it in?
Hope they get your issues resolved, we're still messing with ZT for our customer.
That being said, we've sent blades into Kershaw for warranty work and they've been a pleasure to deal with.
I sold a 0560 to a customer, the blade would lock up extremely tight and the lock up was pretty impressive. I've used to frame locks so it didn't bother me, but soon the customer didn't like the lock being that stiff. So we packaged up the knife and sent it into ZT with a note stating that the lock was too stiff.
We shipped it in the factory box and when it was sent in it was shaving sharp.
Got it back, no box, not sharp (but you could see where they stuck it on a grinder), and the lock was still stiff for him but IMO is was fine.
Called ZT to find out that if you send your knife in with the box, the box gets shreaded. They didn't have an explimation for the bad resharpen job but they claimed that if you don't ask for the knife to be touched up, they won't do it....right...
Also found out that ZT does not want the retail store sending in knives for the customer, if the note is written on a retail store letter head they'll ship it back. Kind of a WTF and why does it matter. It's all about customer service right? Why does it matter who sends it in?
Hope they get your issues resolved, we're still messing with ZT for our customer.
That being said, we've sent blades into Kershaw for warranty work and they've been a pleasure to deal with.
This is posted in red letters, right at the bottom of the warranty form you send in with your knife:
Note: If you wish to keep your original Kershaw or ZT packaging, please do not send it with your warranty or service shipment.
All shipping materials will be recycled.
http://kershaw.kaiusaltd.com/pdfs/Warranty_Service_Form_Kershaw_ZT.pdf
I have never sent a knife back to a manufacturer. I see now why you don't send it in the original packaging. Its easier to deal with knives out of their boxes and when they are ready to be returned. Just put in a generic knife box. ready for shipping. Its less confusing. I was always a bit curious. Either way I knew not to do it.
When I lube my frame locks . The lock gets tight. I'm sure its a well known trick. I just use a pencil on the blade where she meets the lock face and she is back to smooth and easy unlocking. They still lockup tight as a drum just don't need to go bone deep to open it.
James
When I lube my frame locks . The lock gets tight. I'm sure its a well known trick. I just use a pencil on the blade where she meets the lock face and she is back to smooth and easy unlocking. They still lockup tight as a drum just don't need to go bone deep to open it.
James
Last edited:
- Joined
- Apr 2, 2005
- Messages
- 451
This! VVV :thumbup:
For what it's worth, ZT customer service called today. Nice guy, as nice as the other guys I've dealt with there. Took time asking questions and answering questions and they're going to at least examine the knife again. So far, since being told nothing would be done, they've stepped up and are looking into it again. That's all I can ask for at this point.
First time of our store ever using ZT's warranty. Didn't know it was policy until after it happened. We ship a lot of things back in factory boxes, didn't know why it would be different in this case but it is, it was a screw up on our and the customer's part.
And yes, it was wrong about the letterhead. Someone had a missunderstanding, you guys want warranty info printed on the official form, not a company's letter head. Doesn't matter who send it in as long as it has the warranty page filled out. It's what happens when, in your department, you work with a bunch of much older people that you used to doing things the old ways. My screw up on posting misinformation.
Still say someone touched the edge up at ZT and didn't do it right. However no proof since I don't take edge pictures before warranty work.
As for the warranty, I wouldn't quite say that. Kerhsaw accepts our old ways of writing warranty info on our letterhead. But that's besides the point.
We still have the knife, been to busy to even print out that form and fill it in. Hell, been to busy to even write Sports Inc POs too, including one for ZT
Apologies for misinformation mini rant
This might get moved, but I wanted for as many people to see it as possible. I bought a ZT knife, had some hiccups with getting it repaired, and in the end KAI pulled through and made me a happy man. I wish other companies, knife manufacturers or otherwise, were as stand up as what KAI has been. Just wanted to give a shout out to the guys over there.