Okay, I said I would follow up on the "What to do?" Post. Here it is. Unfortunately, my computer blew out sometime in summer and I lost some of the emails and exchanges.
Started back in March '99 sometime when the REKAT Carnivour first came out. I received an unsolicited email from Matt Wilson/Kansas Tactical that he had two Carnivours for $130. Here is the email:
>>
> Subj: New REKAT Carnivours and Escalators
> Date: 3/5/99 12:20:40 PM EST
> From: wilsons@ix.netcom.com (Wilson & Associates)
>
> File: NewREKAT.mim (224018 bytes)
> DL Time (31200 bps): < 2 minutes
>
> This message is a multi-part MIME message and will be saved with the
default
> filename NewREKAT.mim
> --------------------
> These are the two newest creations from REKAT. I have handled and sold
> a couple of these knives and they are incredible. I am taking
> backorders right now.
> E-mail me with any questions. Also check out Bladeforums.com
> Thanks,
> Matt Wilson
> Wilson & Associates
> [{short description of image}]
> [{short description of image}]<<
I called him up and (un)fortunately got one. It came with significant vertical play and a bent tip. There was actually a thread in REKAT talking about it along with a picture posted by Matt himself. This thread seems to be lost. But another thread with reference to it: http://www.bladeforums.com/ubb/Forum1/HTML/001704.html.
As soon as I got the defective Carnivour, I went about sending it back assuming that the some UPS guy played with it though the box looked untouched. But I wanted to give the benefit of doubt. I called Matt up immediately and said there was problem. Matt said perhaps I should send it to REKAT. I said I just got this from him and that I would prefer to send it back to him rather going to REKAT since they have nothing to do with the problem (unless Matt had sent me a defect with full knowledge...) My assumption is that Matt could get insurance reimbursement from UPS as the sender. I immediately sent the carnivour back to him -- I have the insured receipt from USPS -- and emailed Matt from work to confirm the carnivour was on its way to him. Here is the email:
>>----------
> From: David Y.S. Moy <dysmoy@bcnc.net>
> To: wilsons@kstactical.com
> Subject: Returned Carnivour.
> Date: Monday, March 15, 1999 11:20 AM
>
> Mr. Wilson,
>
> Just wanted to let you the Carnivour is on its way back to you via USMail
> insured. Could you please let me know when your next batch of Carnivours
> arrives and when I should be expecting receipt of replacement.
Appreciate
> it.
>
> Thanks,
>
> David Moy<<
If REKAT fans remember, the Carnivore was behind in production for awhile. So rather taking a reimbursement I was willing to wait til Kansas Tactical got their new carnivours and then get my replacement.
Well, months went by. Understandable since alot of dealers were waiting for the REKATs. But then Matt either posted on his site or send an email saying he was no longer carrying REKATs. I called and asked why? He reported that he had problems with REKAT's QC. I responded, "too bad" but then can I get a reimbursement. I didn't get it in my next credit card bill so I sent an email. Here is the email:
>>Return-path: DYSMOY@aol.com
From: DYSMOY@aol.com
Full-name: DYSMOY
Message-ID: <986b9700.24be5d56@aol.com>
Date: Wed, 14 Jul 1999 17:38:30 EDT
Subject: Re: Credit Reimbursement.
To: wilsons@ix.netcom.com
MIME-Version: 1.0
Content-Type: text/plain; charset="us-ascii"
Content-Transfer-Encoding: 7bit
X-Mailer: AOL 4.0 for Windows 95 sub 13
Hi Matt,
Communicated several weeks ago about reimbursing my credit card account for
$130, since you will no longer carry the REKAT carnivour and will not be
getting a replacement for me. I didn't see a credit in my credit card bill
today. Just want to give you a reminder.
Please email me when this is done. Thanks.
david moy<<
HERE IS ANOTHER FOLLOWUP EMAIL:
>>Return-path: DYSMOY@aol.com
From: DYSMOY@aol.com
Full-name: DYSMOY
Message-ID: <9c260936.24cf2c1f@aol.com>
Date: Tue, 27 Jul 1999 11:37:03 EDT
Subject: Re: Credit Reimbursement
To: wilsons@ix.netcom.com
MIME-Version: 1.0
Content-Type: text/plain; charset="us-ascii"
Content-Transfer-Encoding: 7bit
X-Mailer: Unknown (No Version) sub 7
Hi Matt,
I'm checking in again to see if you have reimbursed my credit card for $130
for the returned carnivour. I would appreciate a response as to whether this
has been done or when you plan to do it.
Thanks,
david<<
Other emails were sent which I no longer have either because they were not saved or gone with the blown computer. SOme recent emails include these:
>>Subj: Reimbursement for returned Carnivore
Date: 10/8/99
To: wilsons@kstactical.com
Matt,
I've tried to contact you several times by email to ask for a reimbursement of $130 for the damaged carnivour I received and immediately returned to you last March. Perhaps, you did not receive these emails. But, please get back to me by Wednesday, Oct 13, with a response.
If I don't get a response, I feel compelled to seek recourse through other means, and to apprise to others of the less than satisfactory dealing I have had with you on this matter.
sincerely,
david moy<<
FINALLY, I GET THIS RESPONSE FROM MATT WILSON:
>>Subj: Re: Reimbursement for returned Carnivore
Date: 10/9/99 12:50:32 PM Eastern Daylight Time
From: wilsons@kstactical.com (Kansas Tactical)
To: DYSMOY@aol.com
David,
I will mail you a check on 10/15. Sorry for the delay. Please also reply
with your mailing address just for security.
Matt
----- Original Message -----
From: <DYSMOY@aol.com>
To: <wilsons@kstactical.com>
Sent: Friday, October 08, 1999 6:02 AM
Subject: Reimbursement for returned Carnivore
> Matt,
>
> I've tried to contact you several times by email to ask for a
reimbursement
> of $130 for the damaged carnivour I received and immediately returned to
you
> last March. Perhaps, you did not receive these emails. But, please get
back
> to me by Wednesday, Oct 13, with a response.
>
> If I don't get a response, I feel compelled to seek recourse through other
> means, and to apprise to others of the less than satisfactory dealing I
have
> had with you on this matter.
>
> sincerely,
>
> david moy
>
----------------------- Headers --------------------------------
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Message-ID: <005d01bf1276$6ebbb720$2ae123c7@ix.netcom.com>
From: "Kansas Tactical" <wilsons@kstactical.com>
To: <DYSMOY@aol.com>
References: <0.1637c04d.252f295d@aol.com>
Subject: Re: Reimbursement for returned Carnivore
Date: Sat, 9 Oct 1999 11:50:43 -0500
MIME-Version: 1.0
Content-Type: text/plain;
charset="iso-8859-1"
Content-Transfer-Encoding: 7bit
X-Priority: 3
X-MSMail-Priority: Normal
X-Mailer: Microsoft Outlook Express 5.00.2014.211
X-MimeOLE: Produced By Microsoft MimeOLE V5.00.2014.211<<
I followed up this email with and email giving my address (deleted):
>>Subj: Re: Reimbursement for returned Carnivore
Date: 10/9/99
To: wilsons@kstactical.com
Matt,
My mailing address is David Moy, 12............. (deleted)
Thank you for your response.
sincerely,
david moy<<
Again, no remimbursement and no follow up emails from. Here are my last emails to him:
>> Subj: Re: Reimbursement for returned Carnivore
Date: 11/4/99
To: wilsons@kstactical.com
Matt,
Is this going to happen, really...? Been waiting pretty patiently.
david moy<<
>>Subj: Re: Reimbursement for returned Carnivore
Date: 11/8/99
To: wilsons@kstactical.com
In a message dated 10/9/99 12:50:32 PM Eastern Daylight Time, wilsons@kstactical.com writes:
<< David,
I will mail you a check on 10/15. Sorry for the delay. Please also reply
with your mailing address just for security.
Matt >>
Matt,
I have yet to received the check. Please respond by Wed, Nov 17th. I have been more than patient. After said date, I will contact the credit company to seek their help in getting a reimbursement, I will notify others on your customer list regarding this situation, and I will notify the knife using - internet community in Knifeforums and Bladeforums about the situation.
I prefer not to go that route as I do not particularly want to damage other's livelihood.
This situation, however, seems to warrant more action as reluctant as I am to take those...
sincerely,
david moy, aka sing<<
In my other post, Nakano said I should know what to do with this problem since I am a "vet" in the forums. Truthfully, I didn't know what to do. In fact, Matt Wilson and Kansas Tactical was the first time I ever did business over the 'net. In between, I have done business with SkyLandscutlery.com, Knifeoutlet.com, ABC-Direct.com, Northwestcutlery.com, PVK&T.com, Arizona Customknives.com, Gurka House, HI, BF forums and others. All have been more than satisfactory. So I know there are more reputable dealers than not out there. Had this negative experience transpired sooner, I would have been turned off to e-commerce. I get hoping/believing that Matt would live up to some ethical standard. Coupled with my inexperience, I totally procrastinated in going public. But, alas...
Many BF and KF members are on his mailing list. TO you and others, this warning has been posted!!!!
sing
AKTI #A000356
[This message has been edited by sing (edited 11 November 1999).]
Started back in March '99 sometime when the REKAT Carnivour first came out. I received an unsolicited email from Matt Wilson/Kansas Tactical that he had two Carnivours for $130. Here is the email:
>>
> Subj: New REKAT Carnivours and Escalators
> Date: 3/5/99 12:20:40 PM EST
> From: wilsons@ix.netcom.com (Wilson & Associates)
>
> File: NewREKAT.mim (224018 bytes)
> DL Time (31200 bps): < 2 minutes
>
> This message is a multi-part MIME message and will be saved with the
default
> filename NewREKAT.mim
> --------------------
> These are the two newest creations from REKAT. I have handled and sold
> a couple of these knives and they are incredible. I am taking
> backorders right now.
> E-mail me with any questions. Also check out Bladeforums.com
> Thanks,
> Matt Wilson
> Wilson & Associates
> [{short description of image}]
> [{short description of image}]<<
I called him up and (un)fortunately got one. It came with significant vertical play and a bent tip. There was actually a thread in REKAT talking about it along with a picture posted by Matt himself. This thread seems to be lost. But another thread with reference to it: http://www.bladeforums.com/ubb/Forum1/HTML/001704.html.
As soon as I got the defective Carnivour, I went about sending it back assuming that the some UPS guy played with it though the box looked untouched. But I wanted to give the benefit of doubt. I called Matt up immediately and said there was problem. Matt said perhaps I should send it to REKAT. I said I just got this from him and that I would prefer to send it back to him rather going to REKAT since they have nothing to do with the problem (unless Matt had sent me a defect with full knowledge...) My assumption is that Matt could get insurance reimbursement from UPS as the sender. I immediately sent the carnivour back to him -- I have the insured receipt from USPS -- and emailed Matt from work to confirm the carnivour was on its way to him. Here is the email:
>>----------
> From: David Y.S. Moy <dysmoy@bcnc.net>
> To: wilsons@kstactical.com
> Subject: Returned Carnivour.
> Date: Monday, March 15, 1999 11:20 AM
>
> Mr. Wilson,
>
> Just wanted to let you the Carnivour is on its way back to you via USMail
> insured. Could you please let me know when your next batch of Carnivours
> arrives and when I should be expecting receipt of replacement.
Appreciate
> it.
>
> Thanks,
>
> David Moy<<
If REKAT fans remember, the Carnivore was behind in production for awhile. So rather taking a reimbursement I was willing to wait til Kansas Tactical got their new carnivours and then get my replacement.
Well, months went by. Understandable since alot of dealers were waiting for the REKATs. But then Matt either posted on his site or send an email saying he was no longer carrying REKATs. I called and asked why? He reported that he had problems with REKAT's QC. I responded, "too bad" but then can I get a reimbursement. I didn't get it in my next credit card bill so I sent an email. Here is the email:
>>Return-path: DYSMOY@aol.com
From: DYSMOY@aol.com
Full-name: DYSMOY
Message-ID: <986b9700.24be5d56@aol.com>
Date: Wed, 14 Jul 1999 17:38:30 EDT
Subject: Re: Credit Reimbursement.
To: wilsons@ix.netcom.com
MIME-Version: 1.0
Content-Type: text/plain; charset="us-ascii"
Content-Transfer-Encoding: 7bit
X-Mailer: AOL 4.0 for Windows 95 sub 13
Hi Matt,
Communicated several weeks ago about reimbursing my credit card account for
$130, since you will no longer carry the REKAT carnivour and will not be
getting a replacement for me. I didn't see a credit in my credit card bill
today. Just want to give you a reminder.
Please email me when this is done. Thanks.
david moy<<
HERE IS ANOTHER FOLLOWUP EMAIL:
>>Return-path: DYSMOY@aol.com
From: DYSMOY@aol.com
Full-name: DYSMOY
Message-ID: <9c260936.24cf2c1f@aol.com>
Date: Tue, 27 Jul 1999 11:37:03 EDT
Subject: Re: Credit Reimbursement
To: wilsons@ix.netcom.com
MIME-Version: 1.0
Content-Type: text/plain; charset="us-ascii"
Content-Transfer-Encoding: 7bit
X-Mailer: Unknown (No Version) sub 7
Hi Matt,
I'm checking in again to see if you have reimbursed my credit card for $130
for the returned carnivour. I would appreciate a response as to whether this
has been done or when you plan to do it.
Thanks,
david<<
Other emails were sent which I no longer have either because they were not saved or gone with the blown computer. SOme recent emails include these:
>>Subj: Reimbursement for returned Carnivore
Date: 10/8/99
To: wilsons@kstactical.com
Matt,
I've tried to contact you several times by email to ask for a reimbursement of $130 for the damaged carnivour I received and immediately returned to you last March. Perhaps, you did not receive these emails. But, please get back to me by Wednesday, Oct 13, with a response.
If I don't get a response, I feel compelled to seek recourse through other means, and to apprise to others of the less than satisfactory dealing I have had with you on this matter.
sincerely,
david moy<<
FINALLY, I GET THIS RESPONSE FROM MATT WILSON:
>>Subj: Re: Reimbursement for returned Carnivore
Date: 10/9/99 12:50:32 PM Eastern Daylight Time
From: wilsons@kstactical.com (Kansas Tactical)
To: DYSMOY@aol.com
David,
I will mail you a check on 10/15. Sorry for the delay. Please also reply
with your mailing address just for security.
Matt
----- Original Message -----
From: <DYSMOY@aol.com>
To: <wilsons@kstactical.com>
Sent: Friday, October 08, 1999 6:02 AM
Subject: Reimbursement for returned Carnivore
> Matt,
>
> I've tried to contact you several times by email to ask for a
reimbursement
> of $130 for the damaged carnivour I received and immediately returned to
you
> last March. Perhaps, you did not receive these emails. But, please get
back
> to me by Wednesday, Oct 13, with a response.
>
> If I don't get a response, I feel compelled to seek recourse through other
> means, and to apprise to others of the less than satisfactory dealing I
have
> had with you on this matter.
>
> sincerely,
>
> david moy
>
----------------------- Headers --------------------------------
Return-Path: <wilsons@kstactical.com>
Received: from rly-zd05.mx.aol.com (rly-zd05.mail.aol.com [172.31.33.229]) by air-zd02.mail.aol.com (vx) with ESMTP; Sat, 09 Oct 1999 12:50:32 -0400
Received: from dfw-ix14.ix.netcom.com (dfw-ix14.ix.netcom.com [206.214.98.14]) by rly-zd05.mx.aol.com (v61.13) with ESMTP; Sat, 09 Oct 1999 12:50:23 -0400
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Received: from wic-ks1-10.ix.netcom.com(199.35.225.42) by dfw-ix14.ix.netcom.com via smap (V1.3)
id rma008405; Sat Oct 9 11:49:53 1999
Message-ID: <005d01bf1276$6ebbb720$2ae123c7@ix.netcom.com>
From: "Kansas Tactical" <wilsons@kstactical.com>
To: <DYSMOY@aol.com>
References: <0.1637c04d.252f295d@aol.com>
Subject: Re: Reimbursement for returned Carnivore
Date: Sat, 9 Oct 1999 11:50:43 -0500
MIME-Version: 1.0
Content-Type: text/plain;
charset="iso-8859-1"
Content-Transfer-Encoding: 7bit
X-Priority: 3
X-MSMail-Priority: Normal
X-Mailer: Microsoft Outlook Express 5.00.2014.211
X-MimeOLE: Produced By Microsoft MimeOLE V5.00.2014.211<<
I followed up this email with and email giving my address (deleted):
>>Subj: Re: Reimbursement for returned Carnivore
Date: 10/9/99
To: wilsons@kstactical.com
Matt,
My mailing address is David Moy, 12............. (deleted)
Thank you for your response.
sincerely,
david moy<<
Again, no remimbursement and no follow up emails from. Here are my last emails to him:
>> Subj: Re: Reimbursement for returned Carnivore
Date: 11/4/99
To: wilsons@kstactical.com
Matt,
Is this going to happen, really...? Been waiting pretty patiently.
david moy<<
>>Subj: Re: Reimbursement for returned Carnivore
Date: 11/8/99
To: wilsons@kstactical.com
In a message dated 10/9/99 12:50:32 PM Eastern Daylight Time, wilsons@kstactical.com writes:
<< David,
I will mail you a check on 10/15. Sorry for the delay. Please also reply
with your mailing address just for security.
Matt >>
Matt,
I have yet to received the check. Please respond by Wed, Nov 17th. I have been more than patient. After said date, I will contact the credit company to seek their help in getting a reimbursement, I will notify others on your customer list regarding this situation, and I will notify the knife using - internet community in Knifeforums and Bladeforums about the situation.
I prefer not to go that route as I do not particularly want to damage other's livelihood.
This situation, however, seems to warrant more action as reluctant as I am to take those...
sincerely,
david moy, aka sing<<
In my other post, Nakano said I should know what to do with this problem since I am a "vet" in the forums. Truthfully, I didn't know what to do. In fact, Matt Wilson and Kansas Tactical was the first time I ever did business over the 'net. In between, I have done business with SkyLandscutlery.com, Knifeoutlet.com, ABC-Direct.com, Northwestcutlery.com, PVK&T.com, Arizona Customknives.com, Gurka House, HI, BF forums and others. All have been more than satisfactory. So I know there are more reputable dealers than not out there. Had this negative experience transpired sooner, I would have been turned off to e-commerce. I get hoping/believing that Matt would live up to some ethical standard. Coupled with my inexperience, I totally procrastinated in going public. But, alas...
Many BF and KF members are on his mailing list. TO you and others, this warning has been posted!!!!
sing
AKTI #A000356
[This message has been edited by sing (edited 11 November 1999).]
