Kershaw quality is questionable

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I have to ask, after reading this whole thread... what was the purpose of the original post? Was it A) to try and bring an issue to light, and maybe get a little assistance or advice from the people who have probably dealt with Kershaw more often than anybody else, and are in the best position to offer that advice, or B) take a dump all over Kershaw in a dedicated Kershaw forum, and then be a whining, insulting crybaby when people don't like the attitude being displayed?
 
jb, since it seems that A) he got a series of excellent questions all with the intent to help him resolve his problems that he was unprepaired to reply to, thereby turning the supposedly good intentions of his first post into an opportunity to B) take a dump all over Kershaw in a dedicated Kershaw forum, and then be a whining, insulting crybaby when people don't like the attitude being displayed.

Seems correct. Yes?
 
Exactly as I thought. I knew I was right!

Some people don't understand that you get the attitude that you give.
 
I believe many of us blade users/collectors run into an issue every now and again with something from one of the big companies.

Whom ever it may, the web has made it very easy to contact them about your problem. Give them a chance to make things right. In most cases, they will. You read all the time about companies making things right with an unhappy customer.

I did have a company, not Kershaw, tell me in more words than this, "To take a hike, we`re not fixing that or replacing it cause we didn`t do it".

Now I gave than company a chance to make things right, they did not, I don`t buy from them anymore, period!

BUT, Kershaw on the other hand, has gone far and beyond my expectations with their customer service when I had an issue. They are, IMHO, the BEST as far as pleasing customers.

So I suggest giving them a chance before you swear them off. I understand your pissed, I would be too, but step back, have a cold one, let them know what your concern is, then give them a chance to make you happy.

Just my 2C.....Dave
 
Well Ok , on a serious note. I think I qualify to respond to this thread to some degree. I think it is a reasonable guess that I have handled more kershaw knives than most on this forum or most forums for that matter. Not bragging just qualifying my opinion. I have no doubt had thousands of kershaws through my hands, I have somewhere near 300 in my collection and have been a Fanboy most of Kershaws years here in this great state. In all that time and all those knives I have not sent in more than 5 or 6 knives for any reason. The fit and finish has always been impeccable and one of the main things that drew me to kershaw knives in the first place, I have never seen a Nakamura that wasn't perfect either , but hey it could happen, but FUBAR is hardly a word to use in that situation. I have seen Kershaws quality controls from the inside and the outside, and trust me the issues referred to here don't exist there. There is a reason why we are called fanboys, it's because we love Kershaw and the people of kershaw and we stand behind them 100%. So if someone was to tactfully have some criticism it would be easier to accept than the last two posts of this nature that were essentially tactless and bordering on rude. Typically when someone has a legitimate complaint or concern they exibit tact, when they don't it's just complaining and worse. A person needs to run a whole bunch more Kershaws through their hands before such generalized statements can be made. Steama , sounds like maybe you just had a bad day, I hope it get's better for you !

Sincerely

Dave ( Fanboy)
 
There have been exceptionally reasonable and reasoned responses on this thread. If there is truly an issue with a product, handle it with the company directly. Only after that has been tried with negative results should this type of issue be spread onto an open forum to warn other potential "victims" or find other assistance in getting it resolved. If the customer service has been as good as what Steama claimed and admitted it was, then what is the purpose of this thread, the problems would have been resolved? There is either something missing in this story or there is another reason for the thread.
 
Geez, this guy is Stelth 2.0

And for the record, my Nakamura is flawless.
 
kershawguy said:
The fit and finish has always been impeccable and one of the main things that drew me to kershaw knives in the first place
Click to expand...

Well, what is "impeccable" (i.e. "entirely without fault or flaw") for you? Is this impeccable or not?
kershaw_1993-2.jpg


If you want to hear my opinion then no, I do not think it is. I think it could be tiny little bit better but OTOH it is hardly something worth sending back to Kershaw.
But I always wonder how many people say they only have flawless, perfect etc. knives from this or that company - the question is if I got bad specimen so often or just if my understating of "flawless" ("perfect", "impeccable" and other synonyms :)) is too verbatim?
 
huugh said:
the question is if I got bad specimen so often or just if my understating of "flawless" ("perfect", "impeccable" and other synonyms :)) is too verbatim?
Click to expand...

I'll give you that and sometimes we certainly embellish our words in our passion. There is however a lot of distance between my word Impeccable and the original posters words " Horrible and FUBAR " There was and is only one thing that is truly perfect and without flaw . What is wrong with your gentlemens folder is it color variance or is that just the photos ?

Dave
 
kershaw_1993-2_.jpg

Unevenness can be seen from the spine side too but I think you can see it now.

45.jpg

43.jpg

Not easily visible is uneven rounding of the Micarta scales at the butt (each side is done different). (I don't really know how to catch it, as you would have to see the reflection from micarta surface from both sides to compare. Something you can easily see when you can move the knife in your hand but is hard to photograph. I guess you will have to trust me it's there :))
 
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This whole thing is just a case of bad luck. It happens. With every company. I know one guy that got 3 flawed Sebenzas. Very rare but does happen. When it happens to one person, you may lose them as a customer forever. Thankfully, and the reason we are all fanboys, that is very very rare with Kershaw.
All that really matters here; all that anyone should take from this thread; is was Kershaw willing to fix their mistakes.
And as steama stated, they did.
 
Is that Gentlemans folder supposed to represent bad quality ? Almost any production folder from any company has grind lines that aren't perfect. The other thing is pretty
picky too. These are not customs and the machining isn't to aircraft grade tolerances.
If your expecting complete perfection for $80, it ain't gonna happen.
 
Saw that outcome when I read his first post. He was far to overwhelmed with emotions to have any kind of rational discourse. Of course the energy you put out is what you see coming back to you. It's a whole bunch easier to blame others than to find fault in yourself. Blame it on Kershaw!

I must be the lucky one. I haven't had a return, or a bad one yet. That goes back to about 94 or so. Joe
 
I think the main thing here is the attitude he brought with him in his OP. Theres a difference between....

1) Hey guys, bought a Kershaw that I'm not very happy with it's got xyz problem, do any of you know how to fix it?

2) I gots this Kershaw and it's FUBAR and I'm never buying from them again even though they've fixed every problem I've had and I'm not going to show you guys pics of my problems or prove my case in anyway.

People say that they can't post problems and what not in here, but it's not the fact that you have a problem with a Kershaw, 9 times out of 10 it's the attitude you come across with. You don't come to STL and start bashing the Cardinals and saying they suck and expect to be welcomed with open arms.

What you give is what you get. Hostility often begets more hostility.
 
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