Kershaw Spine Whack Fail

[Kai Corp.]

It should also be noted that there are those individuals and vid's that are solely designed and posted to carry out an agenda. There is no way to make determinations what, if any mods were done prior to filming.

Manufacturers are under great scrutiny on forums and YT. Sometimes the scrutiny is warranted, other times not so much. Let's try to keep perspective with all of this.

It's been unfortunate, as over the years, many controversial posters and vid makers have assisted in eroding the participation from industry professionals. It used to be a who's who in the knife world that participated. One by one they got offended, confronted, insulted, and they just moved on. To be honest knife forums and YT vids are many times looked at as more of a threat and burden, by manufacturers and makers more than anything else. Much of that comes from those that want attention, troll for subscribers, and have agenda's. The anonymity of it all makes a perfect breeding ground for trolling and carrying out outrageous behavior. Thus is life I suppose.

 

[Fred Sanford]

It should also be noted that there are those individuals and vid's that are solely designed and posted to carry out an agenda.

Not everyone has an agenda. It's just easy these days to get out a smart phone and make a quick vid. I mean seriously we have phones that take HD video. Why not make a vid so people know what you're talking about? I would.

There is no way to make determinations what, if any mods were done prior to filming.

True, but there is no way to make determinations what, if any mods were NOT done prior to filming either. Just like we (consumers) have to trust that you (Kai) puts out a good product you have to trust that we are not out with an agenda trying to screw the company.

Manufacturers are under great scrutiny on forums and YT. Sometimes the scrutiny is warranted, other times not so much. Let's try to keep perspective with all of this.

Manufacturers ARE under great scrutiny these days with the Internet and YouTube. I think it's a good thing because it keeps the large company from screwing the little guy.....but it also gives the company a great chance to continually make improvements through dialogue. Sal from Spyderco does this awesomely. Everyone should learn from him.

The anonymity of it all makes a perfect breeding ground for trolling and carrying out outrageous behavior. Thus is life I suppose.

The best solution to this is to have everyone just use their real name. Works for me.

 

[Kai Corp.]

Not everyone has an agenda.

Never said everyone has an agenda.

Manufacturers ARE under great scrutiny these days with the Internet and YouTube. I think it's a good thing because it keeps the large company from screwing the little guy.....

David, there are no large companies in the knife industry.

It's attitudes like this that can be problematic. Have yet to meet anyone in the knife industry that is out to "screw" people.

but it also gives the company a great chance to continually make improvements through dialogue. Sal from Spyderco does this awesomely. Everyone should learn from him.

Sure, but you see even Sal is pulling back. The internet pace and attitudes are difficult for anyone keep up with.

 

[Lycosa]

That last sentence dead-on. ^
rolf

 

[Luis G.]

I apologize but feel I must write this next post because I have been worried (note I said worried, I do actually care for Kershaw I think you guys make great knives but get caught up in all the fuzz).

I think it's important to keep in mind no one is infallible, not you not your customer. Trust is necessary for customers and companies to have mutual transactions. It's very clear that you guys have remained in the forum because there's money in it. A lot of money. You can't just expect to utilize communities, utilize the cash cow that bladeforums is and not take in the bad with it. You get the good, you get the bad.

If people jump up to bite Kershaw or Zero Tolerance because they paid money for a knife that is defective or causes concerns in their eyes that's their prerogative to do so provided they do so in a civil manner. Those with a brain will know if it is a justifiable claim or not. When it's not Youtube members and Forum members are QUICK to make corrections or to call a spade a spade.
Appeal to fear mongering or "conspiracy" by trying to drop hints like: "customer's modified knives to fail and agenda's, etc" quite frankly sounds rather lame excuses to throw around.

People generally are honest, and fair. If they have a complain listen to it.
Sal is a stand up guy, he may be pulling back because of the negativity associated with forums but you don't see him censoring, or asking people to leave the forums, or trying to diffuse the situation via conspiracy. He's truly someone to admire in knife business, professional to the end.
Youtube and forums are a rather self policing. I really wouldn't think everyone has agenda's, or modified knives. Those who do are pretty obvious to spot out. As I said I think most people are honest about their statements.
One thing you will notice is most youtubers who are pushing agenda's or making videos with questionable circumstances tend to stay away from forums, and tend to stay away from making comments on videos (some even filter them, isn't that right Fancy pants who likes nuts?).

KAI: I don't think anyone here said anyone in the knife industry wants to screw anyone over right at this time. However there have been cases of really bad knife manufacturer practices, Cold Steel, Mantis Knives some Gerber's, Strider knives (lying) I believe in the past and others.
Youtube and forums serve well as preventative measures against manufacturers throwing people under the bus, IF it ever happens.

 

[Kai Corp.]

I apologize but feel I must write this next post because I have been worried (note I said worried, I do actually care for Kershaw I think you guys make great knives but get caught up in all the fuzz).

I think it's important to keep in mind no one is infallible, not you not your customer. Trust is necessary for customers and companies to have mutual transactions. It's very clear that you guys have remained in the forum because there's money in it. A lot of money. You can't just expect to utilize communities, utilize the cash cow that bladeforums is and not take in the bad with it. You get the good, you get the bad.

If people jump up to bite Kershaw or Zero Tolerance because they paid money for a knife that is defective or causes concerns in their eyes that's their prerogative to do so provided they do so in a civil manner. Those with a brain will know if it is a justifiable claim or not. When it's not Youtube members and Forum members are QUICK to make corrections or to call a spade a spade.
Appeal to fear mongering or "conspiracy" by trying to drop hints like: "customer's modified knives to fail and agenda's, etc" quite frankly sounds rather lame excuses to throw around.

People generally are honest, and fair. If they have a complain listen to it.
Sal is a stand up guy, he may be pulling back because of the negativity associated with forums but you don't see him censoring, or asking people to leave the forums, or trying to diffuse the situation via conspiracy. He's truly someone to admire in knife business, professional to the end.
Youtube and forums are a rather self policing. I really wouldn't think everyone has agenda's, or modified knives. Those who do are pretty obvious to spot out. As I said I think most people are honest about their statements.
One thing you will notice is most youtubers who are pushing agenda's or making videos with questionable circumstances tend to stay away from forums, and tend to stay away from making comments on videos (some even filter them, isn't that right Fancy pants who likes nuts?).

KAI: I don't think anyone here said anyone in the knife industry wants to screw anyone over right at this time. However there have been cases of really bad knife manufacturer practices, Cold Steel, Mantis Knives some Gerber's, Strider knives (lying) I believe in the past and others.
Youtube and forums serve well as preventative measures against manufacturers throwing people under the bus, IF it ever happens.

Sorry Luis, I cannot compute on how to respond to really any of this.

 

[Luis G.]

Sorry Luis, I cannot compute on how to respond to really any of this.

I typed it in a hurry, but I think my message still goes through.

Pretty much in bullet points:
* What you said about youtube, and forums are in the minority (modified knives, and agenda's). Frankly irrelevant to the topic at hand.
* Youtube and forums are rather self policing, and people generally are honest. Forums and youtube do more good for mfg's than they do bad, that has been shown time and time again. Take the good with the bad.
* People who censor tend to be ones who can't stand under public scrutiny, thus they censor everyone who disagree's or challenges their points and stick their heads in the sand. These guys generally don't last long in forums or youtube.
* Sal seems to be an awesome guy.

 

[Kai Corp.]

I typed it in a hurry, but I think my message still goes through.

Pretty much in bullet points:
* What you said about youtube, and forums are in the minority (modified knives, and agenda's). Frankly irrelevant to the topic at hand.
* Youtube and forums are rather self policing, and people generally are honest. Forums and youtube do more good for mfg's than they do bad, that has been shown time and time again. Take the good with the bad.
* People who censor tend to be ones who can't stand under public scrutiny, thus they censor everyone who disagree's or challenges their points and stick their heads in the sand. These guys generally don't last long in forums or youtube.
* Sal seems to be an awesome guy.

Got it.

 

[stabman]

* What you said about youtube, and forums are in the minority (modified knives, and agenda's). Frankly irrelevant to the topic at hand.

I think it's quite relevant.
I trust the people posting YouTube videos not at all. I trust my own experiences, and those of the few people I personally know well enough to value their input.
There are people out there who like to grab attention by causing controversy. This is a simple fact of life.
And when all you have to do is break a knife and then video it failing, well, that's a pretty easy road to low-grade "fame."

 

[brownshoe]

Basically YouTube is BS. If you think you can tell truth from fiction on YouTube, you're delusional.

The original video was not viewable for awhile, I didn't realize it was not a first quality knife. That changes things for this particular thread for me.

However, IMHO from a design perspective, a knife that locks open should not close with pressure or a tap on the spine. Would Kai Corp. agree?

 

[FCM415]

That last sentence dead-on. ^
rolf

Yeah, even Sal is posting less and less.

 

[Kai Corp.]

a knife that locks open should not close with pressure or a tap on the spine. Would Kai Corp. agree?

Under normal circumstances yes. As mentioned earlier though, there are factors that can hurt a lock and how it functions.

 

[stabman]

Yeah, even Sal is posting less and less.

I noticed that as well.
It's hard to keep positive with the sheer volume of negative noise the Net can throw one's way.
You work your butt off to put out a quality product at a reasonable price, but you just cannot satisfy everyone.

Perhaps that's the real issue: why does everyone seem to think that everyone must be satisfied?

 

[FCM415]

If there is a problem with your knife... Send it out to Kershaw and they'll take care of you. It's as simple as that.

You can watch youtubers who spine whack for recreation till hour eyes fall out but when push comes to shove and YOUR knife fails from use, send it back first before writing a company off, Kershaw is known to stand by their knives.

 

[FCM415]

Perhaps that's the real issue: why does everyone seem to think that everyone must be satisfied?

Because we're the "little people and are getting picked on" LMAO

The way I look at it, these companies work for us and in a way are at our "mercy" so to speak, not the other way around. We dictate what sells and Kershaw sells a crapton of knives. This isnt Microsoft we are dealing with people. Have you guys met Sal or the people at the KAI booth at one of the shows?

With all the competition, do you guys really think that companies want to skimp and put out a faulty product? A lot of broken prototype knives in RND depts., personally I let the companies do these tests for me.

 

[Kai Corp.]

Kershaw is known to stand by their knives.

We do stand by our products. Just this week for instance we had a few come back defective (it's only Tuesday). We see a much higher percentage of these vs. what you see in the video. It should be noted we covered them all. Welcome to the Wonderful World of Warranty.

 

[chiral.grolim]

We do stand by our products. Just this week for instance we had a few come back defective (it's only Tuesday). We see a much higher percentage of these vs. what you see in the video. It should be noted we covered them all. Welcome to the Wonderful World of Warranty.

Something about this post makes me WANT more Kershaw knives (currently only own a 1740)! :thumbup:


But those first broken tips... those look like failed prybars - misuse covered under warranty? Or am I missing part of the story?


With regard to spine-whacks, does Kershaw have any plans to implement a secondary safety system on their "hard use" liner-lock knives, a cousin to the LAWKS or something? Not that it is necessarily called for, i am just wondering...

 

[Fred Sanford]

Sorry Luis, I cannot compute on how to respond to really any of this.

Seriously? It's not like he made it hard to read.

-----------------------------------

All of the Kai replies seem very much Thomas Welk.

No need to show us all of these broken knives and say how you replaced them. It's not like you're telling us or showing us something we don't now. Every knife company gets back a certain amount of fakes or broken knives that shouldn't be replaced, yet they are in order to gain or keep a customer. Just because we don't work for a knife company doesn't mean you need to talk down to us like we know nothing about warranty or knife locks. There are a LOT of smart folks here....but then again, I'm sure you knew that.

Here's the thing, like I said before, whomever is posting for "Kai Corp" seems to get mad and take things personal. Don't. Thomas left many times because of frustration. It's business and whether it is the knife industry or not things happen every day just like this.

Really this thread is about spine whacks: If an $8 knife can pass spine whacks all day shouldn't a $50 or more knife? Sure. I say so.

 

[1234]

Kershaw is a great company who makes great knives with a great warranty , in conclusion , great.

I just wanted that off my chest.

1234,,,

 

[stabman]

Kershaw is a great company who makes great knives with a great warranty , in conclusion , great.

I just wanted that off my chest.

1234,,,

That must have been eating you up inside.